Window World of Central Florida

DO NOT USE THIS COMPANY- just read some of the recent reviews. Once you sign the contract, they treat you like absolute garbage. The Orlando branch is so poorly run, even the owner was incredibly rude and unhelpful. SO many other options, DONT USE WINDOW WORLD!!!!

Please DO NOT use this company. Ordered 7 windows in December 2021. WW Installed scratched and damaged windows. Missing one screen. Windows size not the same as the replaced windows. Called several times a week since January 2022 with no response. If you enjoy the frustration and high blood pressure for cheap windows choose WW

The steel casement windows on our 60 y.o. house were starting to really looking rough with cracked windows and rusting metal. We contacted Window World and they came out & did estimate then sent someone out after we signed the contract to be sure the measurements were accurate. The crew who replaced the windows took a day & half to do this, they did a fantastic job (although apparently they hadn’t been warned these were steel casement windows which are apparently “the worst” to get out & why it took a day & half. Crew was very responsible about cleaning up and the windows are AMAZING. We had at least 15 windows replaced and it was worth it! We were so happy with Window World we decided to have them replace our front door. What truly impressed me when the Rep came out to get the door measurements, he noticed we had one window where there were some issues. He took the information down to have this replaced under warranty. That’s really solid customer service!

Overall a very frustrating experience. When you’re paying thousands of dollars for something, you expect that the company will respect your time and understand that you have to work in order to have money to spend thousands of dollars on windows. I’ve spent hours calling and emailing them trying to resolve issues and get information. Their customer service is fairly unresponsive and honestly pretty rude. They’re very quick to assume the customer did something wrong. I was given the wrong timeline up front about when the materials would be in. I was told 8 weeks when I paid and it ended up being 13. When I called to ask for an update, I was told that no one should have told me 8 weeks because it’s always 10-12 weeks. My Notice of Commencement was recorded in the wrong county even after I pointed out to the contractor that he brought the wrong documentation and physically printed him the correct version. They lost the version that I signed and I had to sign a new one which somehow got resolved two months later. I left multiple voicemails about this over the course of a week and no one returned my call at any point. Several employees told me that they would have noticed that the Notice of Commencement was recorded in the wrong county, which is odd to me since it took them several weeks to answer the phone and respond to emails after I pointed out that it was wrong. The crew that did installation didn’t follow COVID protocols and didn’t wear masks the entire time. My door was installed without the deadbolt fully extending which they did not fix when I asked them to come back out, and they actually damaged part of the frame. Two separate mangers elected to mansplain to me that the lock did extend all the way instead of taking me on my word that it didn’t. Shockingly, I do know how to use a ruler and can measure the difference between an extended deadbolt and the hole drilled in the door. It’s also a smart lock so there’s an app telling me that the deadbolt doesn’t extend all the way. I only replaced 1/3 of my windows and will be switching to another company for the rest.

The price is great, the installers were nice but what a headache! First, they left glass shards all over my home after installing and ruined our landscaping, then sent the WRONG photos TWICE so our permit wasn't approved. Now they need to come back, take out a couple windows, take proper photos, and reinstall the windows. The city said this happens all the time with this company and they never submit things correctly even though they know the rules. Nightmare!

STARTING WITH CHAD THE GENERAL MANAGER. TO THIS DAY HAS YET TO TRY AND COME UP WITH A SOLUTION TO WHAT THEY CAUSED , HAS AVOIDED DIRECT CONTACT AND HAS YET TO ANSWER ANY OF MY REQUESTS FROM MONTHS AGO SO THAT THEY COULD HAVE POSSIBLY NOT CREATED SUCH A PROBLEM >We ordered windows for a project in orlando for a rehab and the communication was always sporadic. we eventually got the windows installers were scheduled to start and they never showed up. we then rescheduled and they showed up and left shortly after, no contact for over a week . finally we went by to check on things and the windows were not finished. one was missing , one was cracked with a piece of paper covering it. i called asked what had happened and they had no idea what i was talking about. so they then called me back days later and said they needed to reorder a window that broke and one that was measured wrong. weeks passed i heard nothing, finally i called and they said oh yeah your window came in last week, lets set up a date to install. we did and they didnt show up again. so finally they did and windows were installed after almost 3 months of no windows on a job that was supposed to be completed in 30 days.NEEDLESS TO SAY they completely caused major issues with scheduling , closing dates and money disbursements. Thousands in losses and work were lost on this . I PERSONALLY WOULD NOT RECOMMEND THESE GUYS TO ANYONE.! WORST EXPERIENCE EVER.

This company is the absolute worst. Do not even think about buying windows here. Run as fast as you can. Deceptive sales, missed appointments, 4-5 hours late almost each appointment and all they have are excuses. They do not respond to the BBB and have an F. To make matters worse, they also failed the county inspection and are once again 2 hours late to come fix their mistakes and won’t return my call. Have been dealing with them since for 5 months now.

not a good experience

all went well, on time no problems

Excellent. Came on time. Friendly professional service.

They do not match outside color and wanted to charge me more to replace to match. When I said no they put a lien against my house. Do not use them. They are awful. I should have my homework. They are rated one star by bbb and two star from another review.

Wrong size side glass window was delivered, after door was removed. Door frame installed out of alignment. Installer did not know how to install door lock properly. Second installer had to be scheduled to replace entire door frame and new side glass window. Door trim started to buckle about 4 weeks after final installation. Telephone calls to Window World were placed on hold 4 times and then transferred to another service rep, who placed caller on hold two times. No cooperation was provided until harsh language was used. Owner of house was a former locksmith and did the door lock installation himself. Company claimed to have a lifetime warrant on all work completed - the warrantee was an offer of financial discount, so that the purchaser could do the repairs on his/her own responsibility.

The purchase and eventual install went excellent. The windows are beautiful. The installers were prompt, quick, neat, and friendly. Grade A. However, we had two install dates where the crews arrived several hours late and we less than professional about it when we said we had to reschedule.

If I could give this company ZERO stars, I would. I will make this short and sweet. They were tasked with replacing 10 windows in my house. To be honest, this job included cutting a larger opening in an exterior wall to install a bigger window overlooking our pool. So here are the main points of the HORRIBLE experience I had with them: 1. The job was scheduled for 3 days.....They finally completed it after 10 months. No that is not a typo. TEN MONTHS!!! 2. I spent 3 of those months with a piece of plywood over a hole in my wall. It would have been longer if I allowed them to pursue their course of corrective action to correct the problem. 3. The subcontractor they had install my windows left broken glass inside and outside the house. 4. I had to, on multiple occasions, organize the activities of the work. The installation manager, was not capable of doing it himself. 5. I tried to contact the owner of the company on multiple occasions to meet with him and discuss the project and its problems. I still have never spoken to him. 6. They removed the new larger window after it was originally installed in order to make corrections to the failed install from the subcontractor, and the warehouse personnel THREW AWAY the window. This required a one month delay while a new window was ordered. 7. I was told I needed to sign a form indicating the job was complete before it was fully completed because the subcontractor needed to submit for partial payment of services. Sounds stupid but there were two forms (intended to be for each 1/2 of the job). Needless to say, we are one month into the work and I'm already being billed by the 17 month free financing bank. I even contacted the BBB about them and filed a formal complaint. Window World never answered the complaint. Go figure! Enough said. I wouldn't hire this company if 10 generations of my families life depended on it! This has to be the worst run company on the face of the earth. This is the cheapest company in town for windows, but as the saying goes.....YOU GET WHAT YOU PAY FOR.

They look great but over a month delayed and problems scheduling final inspection

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They did a great job. Their pricing was very good and we had no problems with them. I liked that they make their own windows and they were 30% to40% less than other companies. I would use them again.

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We hired Window World to install 17 Hurricane Impact windows and a glass sliding door on May 2014. The windows installed by Window World were not able to pass inspection after 4 months of trying. What was supposed to be a 3 day installation scheduled for June 18th, 19th and 20th turned into 4 months of having to allow window world to try and ?fix? the issue?s so that they could pass inspection. Window world has lied to us, lied to the credit card company and fraudulently charged our credit card, failed to return numerous phone calls and messages, they put our children?s safety in danger by lying and telling us the upstairs kids bedroom windows were fully installed only to find out later that they were barely tacked in, the whole window could move if you touched it with your finger. They left our house damaged from being exposed to water intrusion, mold and bugs. After their 3rd failed city inspection we had no other choice but to terminate our contract with them.  

We hired a lawyer to terminate the contract, hired a new company to repair the damage to our home and install new windows.
 We paid extra to have WW?s windows carefully removed and stored in our garage so that we could return them to WW. They refused to pick up the windows or admit they did anything wrong, we were willing to cut our losses for the lawyer fees along with the cost to repair the damage done which amounted to  a few thousand dollars. After the fraud department at Wells Fargo did a full investigation and they refunded our money. WW filed for Arbitration against us even though we tried to be courteous and
fair but they made our lives a living nightmare in any way they could and drug out the whole process driving up our attorney?s fees which put our family?s financial security in jeopardy, what?s infuriating is that we had no choice, they put us in a situation that we couldn?t control. We either kept paying attorney fees or we would lose everything.

 The warranty says ?YOUR ONLY REMEDY IF YOU HAVE A PROBLEM IS TO ALLOW WINDOW WORLD TO REPAIR? so they try and trap you with their contract which also says they are not responsible for any damages to your house! I wish I would have read the contract more carefully, but you trust that the contract is just to protect them again people who are crazy. They tried to use that against us saying but thankfully they never technically "finished" the installation so the Arbitrator didn't the warranty clause to apply to us. Most people don?t document enough information to prove them wrong but they messed with the wrong people this time. I am making it my personal goal to not allow this company to put anyone else through the stress and damage we?ve endured for over a year now.  WE WON THE ARBITRATION, but that only is half the battle. Even though we won and are entitled to be awarded attorney?s fees WW refused to pay us so now we have to go to court to fight window world
to get our attorney?s fees back, which guess what?.... means more attorney?s fees. And it will take months to get the court date and then who knows how long to get the money back. We are only able to get attorney fees back, we can't get back all the money for damages. 

The main problem with the windows is that they ordered them too small and then tried to cover it up. On top of that there were numerous other problems with the install job... basically they did not follow the instructions on how to install them. Sadly the city inspectors are not allowed to remove the trim to see how the window is really installed which is why it took us 4 months to find out the real problem. They admitted that they install windows like this all the time, so if you've had them install windows in your home and have problems with the caulk cracking or loose trim you probably have the same problems with install but the inspector might have missed it! They provide an installation packet with the permit, I would read it and even consider hiring an inspector to reinspect your installation because it can take years before water damage within the walls of your home becomes apparent!

I'm sure this company probably does have some good installers who work for them, but at the end of the day when there is a problem it's how the management handles it that shows the true colors of a company. After seeing how this company handles their problems I don't see how they are still in business! 

You can call the city of Ormond Beach at 386-676-3233 with WW?s License number and ask if they have failed inspections, it?s public record. I am going to be working on getting all the documents and reports proving all of this information to put online for everyone to see the truth as soon as I have time. Because it?s gone on for so long we have an extensive amount. We have several pictures and videos as well.

I received a number of estimates and this was the best, plus had a good recommendation. We knew it'd be a several week wait for the windows after we signed the contract and were measured. They called and said our windows were ready and we set up a date. We were ready. When they arrived, it turned out one window of a 4-set opening was not shipped yet, but the could make a substitute. We did not want a substitute and were not thrilled that they were not all going to be delivered/installed together, but had the rest of the job done, less the one opening that involved 4 windows--waiting on that one window.
In about 2 or so weeks, i called to enquire about the order. I was told they were on the way on a truck and was told someone would call me back on Monday to schedule installation. They did not do so. I called a week or so later and was told the window still wasn't in (and given what seemed to me like attitude that i was bothering them).  Another week or so went by and finally the last window arrived and finally they installed the last one.
The install job in all cases went well and they were very professional. Given that this was 8-10 months ago, i've had a chance to consider. I notice some of the caulk has cracked as it cured--to me this means the windows were slightly under-measure, I'm sure to make sure they fit, But this means they had to use a lot of caulk, too. I realize that in a house 20 years old not all is square but it seems like they could have been measured a bit more tightly. 
Still, overall i was satisfied with the job and the windows are very nice, i really like them. I wish they'd delivered on time and when promised, and not had promised but not delivered on time on the one window.

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