Verandah Properties, LLC

4.2(
11
)

Property Management

About us

The "Sign" of Excellence in the Central Florida Professional Property Management market Why should You choose us over ALL other Central Florida Property Management Companies? Because All Property Management Companies are NOT Created Equal, and Our Company is Committed to 'Standardizing' the Professional Property Management Industry! We Realize that we are being Hired to Manage one of our Clients’ Largest Investments. So What does that Really Mean to Us? At its Core, this means that we must be able to Manage Ourselves in order to Manage Our Clients' Investment. We Must be Property Management Professionals We Must be Experienced and Seeking Continued Educational Growth We Must be Diligent & Consistent in Our Practices We Must be Consultants that are Fair and Accurate We Must be Educators; to both Our Clients and their Tenants We Must be Strong in our Convictions to Ensure that Contractual Obligations for Our Clients are Pursued and Met We Must be Passionate about Professional Property Management and have Pride in our Entrusted Duty to Best Represent our Clients Yet Most Importantly - through Our Actions, and with Time and Consistency, Earn the Trust and Respect of Our Clients for a Job Well Done... Our Seasoned Leadership asked, how can we Best Ensure that we Achieve and Deliver these Core Goals? The Result was a Company-Wide Effort that has Resulted in a Standardized Way to Measure our Performance for Ourselves AND Our Clients. Starting in 2009, our Company set out to Create an In-House Customized Software System (M.P.M. – Managing Property Management) to Manage all of our Company’s and Property Manager’s Duties to Ensure Full Accountability, Consistency, Compliance and Best Practices. We have Created the Ultimate Management Tool for our Company which Ensures YOU have hired the Ultimate Property Management Company!

Business highlights

22 years of trusted experience
Emergency Services Offered

Services we offer

Professional Property Management & Rentals (Single Family Homes & Small Multi-Family Properties)

Amenities

Free Estimates
Yes
Emergency Services
Yes

Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.211 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
0%
3
0%
2
0%
1
18%
Rating CategoryRating out of 5
quality
4.5
value
4.3
professionalism
4.6
responsiveness
4.4
punctuality
4.5
Write a review
Showing 1-11 of 11 reviews
Kate B.
12/2020
1.0
property management
  + -1 more
Renting from Verandah is a nightmare. Any maintenance request takes weeks to fix, even if it is a serious health hazard. We had sewage water back flowing into our showers for 2 weeks before it finally was fixed after numerous calls and an email stating they were going to get turned into the DOH if it didn’t get fixed immediately. They may be good for the owners of the home, but don’t expect tenants to renew the lease the way the take care of the properties.
Description of Work: Renting house
Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
Laura O.
09/2020
5.0
property management
  + -1 more
I was dealing with a horrible company before and then I found Verandah! They got my property inspected, cleaned, listed and rented in 3 weeks. I am please with their service and hoping to stay in business with them for many years to come. Cristina is a gem and I am more than thankful for her work ethic and professionalism.
Description of Work: Property Management
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Yulissa T.
05/2020
5.0
property management
  + -1 more
We love working with them! They are reliable, dedicated and professional for the customers they serve. We would highly recommend them.
Description of Work: Vendor Relations
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jonathan S.
03/2020
5.0
property management
  + -1 more
I own a large 5,000+ sqft luxury single family house and previously used a different property management company that left a bad taste in my mouth from their lack of professionalism. My realtor said she heard good things about Verandah Properties, so I contacted them and from the beginning, it was a very smooth, organized and professional process. Night and day difference from my previous experience with the other company. They emphasized they care about the quality of the tenant and have very strict screening procedures to help make sure my tenants are likely to take care of my investment and meet their financial responsibilities, which I really appreciated. Verandah ended up finding wonderful tenants in a reasonably fast time frame. They have been perfect tenants. The property at one time had a major leak (not their fault) and Verandah handled all the insurance and work orders on my behalf. They truly make having a rental property an effortless investment. I would highly recommend them whether you have a small condo or a large single family house like in my case. They are very detail orientated and easy to communicate with. 10/10
Description of Work: Professional Property Management
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Verandah Properties, LLC
Thank you, [Member Name Removed]! You've been a pleasure to work with! All the best. The Verandah Team
Joel R.
08/2018
1.0
property management
  + -1 more
Don't do it, we had a bunch of issues with them, from bad communication, repairs to deposit disputes. You probably will loose half of your deposit even if you clean the property. Be aware of them taking advantage of tenants. Our fridge was never repair or replace even that we sent a recording with the horrible noise. Drawer in kitchen broken when we move in and try to charge for it after we moved. Im hiring a lawyer to dispute my deposit even if it cost me more. Just for the principles off bad management.
Description of Work: Repairs, deposit money dispute
Rating CategoryRating out of 5
Response from Verandah Properties, LLC
Hello; I have reached out to our team who have come up with the following after in-house research on this matter. When the complainant tenant moved in 1 year ago there was not a broken drawer. The refrigerator was not fixed, and he was not charged anything for it, because there was and still is nothing wrong with it. He was never able to prove it made this noise. This was the only maintenance request that did not get resolved in the 1 year he was there. The refrigerator is still working properly and Ann (Maintenance Specialist) nor the new tenant have heard this "noise" that was reported. The tenant/complainant moved out June 4th. Some charges were disputed, however, we gave him back some money when that happened, even when the house was left a disaster. We had to do a trash removal, carpet clean, maid service and touch-up from holes in the wall. Additionally the tenant/complainant moved out prior to the end of his lease and did not keep utilities on. He does not feel he should be charged for those days of rent and utilities. Regarding communication - We don't have any complaints reported or history of lack of communication. Prior to his vacancy, the tenant requested a 6-7 month lease extension. This was approved and then he changed his mind and went ahead and vacated. On his last day of occupancy, he stated in an email to us that he had vacated the home and had not cleaned the carpets (so he actually approached us about it not being clean). Also that the keys were left in an outside hole on the side of the property for us to pick (luckily Ann was able to get them immediately) Thank you Pamela McNab-Syvertson - Broker/Owner
Sheri B.
01/2016
5.0
property management
  + -1 more
They do a great job, highly recommend!
Description of Work: We have been working with Verandah Properties for over two years now. They are great! Pamela and her staff are knowledgeable, courteous, and extremely professional. Anytime I need something they respond right away. They are easy to work with and they keep their promises! I would not hesitate to recommend them to my friends!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Ann M.
05/2015
5.0
property management
  + -1 more
unknown
Description of Work: Property Management ! Good
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
punctuality
5.0
Yes, I recommend this pro
William L.
05/2015
5.0
property management
  + -1 more
unknown
Description of Work: Verandah Properties is very good finding tenants for my properties over the past 4 years and is very professional in handling the tenants, repairs, rents, and contracts.. I highly recommend their services for your properties. Have not had any problems.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Jonathan M.
04/2015
5.0
property management
  + -1 more
unknown
Description of Work: An excellent professional who provided me with a thorough review of the agencies' property management services. I would be very comfortable using this company but went with another that is comparable qualitatively as they are closer to my home and did a slightly more thorough overview of their detailed services.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Roxanne M.
10/2014
5.0
property management
  + -1 more
unknown
Description of Work: I managed my six rentals for over 10 years on my own, and also worked a full-time job. I had certain fears from seeing other management companies operate in my neighborhood. | |My first fear was them putting in a bad tenant just to fill the house. Verandah screens the tenants extremely well. They will reject anyone not up to their standards. I live in this neighborhood, so it's important to me to have tenants I also want as neighbors. I have used Verandah since 2012 and they find great tenants! | |My second fear was I would get ripped off with repair bills. Verandah has relationships with repair people who give them good prices in order to get repeat business, and that is the amount I pay. When repairs are needed on my 30-year old properties, the costs have been very reasonable. | |Also the tenants are made to be more responsible than with an owner/landlord. Example: spoon stuck in the garbage disposal. I would have previously paid for that repair bill. Verandah separates tenant issues from landlord issues. If the tenant broke it, it is charged to the tenant. Nice! | |I thought there would be higher turnover with tenants who find a rental through a management company, but that has not been the case at all. And when tenants do move out, I'm not stressing with walk-throughs and screening new tenants. | |Paul is the manager who handles all of my rentals. He is always on top of things. He is very calm and organized, no matter what the issues are. He is polite. He returns calls and emails promptly. He does a great job! | |If you are new at being a landlord, you will make expensive mistakes through trial and error. It takes a long time to get good at it. If you have been doing this a while, as I was, eventually you burn out managing them yourself! I now have my life back. It is worth the money. I should have done this years ago.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Janet H.
01/2014
5.0
property management
  + -1 more
I did not use them because we decided to sell the house. Tara Chamberlain came out and I was very impressed with her. She really seemed to really know what she was doing. She had good ideas. I almost had no problems going with her at all. I felt very good after I interviewed her. I felt very good about the company. They came out promptly. They were on time when they said they’d be there. She gave me a lot of good suggestions on how to improve the house, what to do to make it more appealing to tenants. She’s very personable. I would have no qualms going with them. I really wish I had kept the house and had gone with them to rent. The quote they gave me is 10% of the rental and that’s the standard price. She called back every time I called her. I felt like she can get along with the tenants. I like her and I felt that the tenants would like her, too. She had enough ability to sit there and talk to tenants about what’s needed to be done. I felt confident that she knew her business.
Description of Work: I interviewed Tara Chamberlain from Verandah Properties for property management services. I got a quote from them for the rental fees.
Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro

    Contact information

    4767 New Broad St, Orlando, FL 32814

    www.verandahproperties.com/orlando-property-management

    Service hours

    Monday:
    8:30 AM - 5:00 PM
    Tuesday:
    8:30 AM - 5:00 PM
    Wednesday:
    8:30 AM - 5:00 PM
    Thursday:
    8:30 AM - 5:00 PM
    Friday:
    8:30 AM - 5:00 PM

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Property Management

    FAQ

    Verandah Properties, LLC is currently rated 4.2 overall out of 5.

    Monday: 8:30 AM - 5:00 PM

    Tuesday: 8:30 AM - 5:00 PM

    Wednesday: 8:30 AM - 5:00 PM

    Thursday: 8:30 AM - 5:00 PM

    Friday: 8:30 AM - 5:00 PM

    Verandah Properties, LLC accepts the following forms of payment: Check,Discover,MasterCard,Visa
    Yes, Verandah Properties, LLC offers free project estimates.
    No, Verandah Properties, LLC does not offer eco-friendly accreditations.
    No, Verandah Properties, LLC does not offer a senior discount.
    Yes, Verandah Properties, LLC offers emergency services.
    No, Verandah Properties, LLC does not offer warranties.
    Verandah Properties, LLC offers the following services: Professional Property Management & Rentals (Single Family Homes & Small Multi-Family Properties)

    Contact information

    4767 New Broad St, Orlando, FL 32814

    www.verandahproperties.com/orlando-property-management

    Service hours

    Monday:
    8:30 AM - 5:00 PM
    Tuesday:
    8:30 AM - 5:00 PM
    Wednesday:
    8:30 AM - 5:00 PM
    Thursday:
    8:30 AM - 5:00 PM
    Friday:
    8:30 AM - 5:00 PM