TROPICAL PLUMBING & SEPTIC INC

I had called Tropical Septic and Plumbing [9468 E Colonial Dr, Orlando, FL 32820] to check a slow draining sink. The friendly receptionist said a service call is $60 with an additional $60/hr. every half hour after. They'd have a technician here within 48 hours who would call me before coming. The tech showed up early and never called. He was courteous, cleaned up after himself and was here about an hour. When I got the invoice, it said: “Ran snake from under kitchen sink and cleared drain. $250.” I called Tropical, since that was a much higher cost than I had expected. The person Ido talked to before told me there’s a flat rate of $250 if the tech has to “snake” a drain, although in that case they do waive the $60 service fee. She apologized for not relaying that information to me when I first called. Within a week, although not as bad as before I noticed the same drain backing up. Thinking this may be covered under the original call, I called Tropical but was told they “can’t guarantee drains.” If they send out a technician, I’d be charged for a service call ($60). The amount would be higher if the tech had to use the snake. She added they could “maybe” give me a break, but no guarantees. Bottom line: I was not given the full cost information to begin with, and when the repair was ineffective I was told I’d have to pay more for them to return.

Excellent fast job, less than expected visible damage of driveway.

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Perfect service! Very efficient, fast and courteous.

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I had just recovered from surgery so couldn't really look to see if it was emptied all together but they were quick and on time but like other review the guy tells me I need new drain field and it was urgent. Gave me a quote then owner called me and said price was wrong and gave me quote $300 less???? Now I'm wondering about the honesty.

Guy goes on to say I need new drainage field and gave me a quote. Told me it was urgent or I would have prob. Later that day the owner called and gave me price $300 less. Owner very nice seems to be honest but the guy doing the draining was trying to get more money for things that were needed.

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Fixed the pipes and a leak. Very good! Most excellent.

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They responded within 1 hour of the call. The service was done right and well priced. This is my third experience with Tropical. All the calls have been equally fast, well done and reasonably priced.

They did a very good job.

Great!

Very professional - quick to respond, arrived when he said he would. More reasonable and quicker appointment than others I had called. I will definitely use them again for future home projects and or issues.

It was very good. They did not over charge and you can tell for sure that he knew what he was talking about when he did it. He was a friendly guy and he came right out. I think they were great since they made the repair and did a good job of it. He was also conscientious about his work.

After another contractor scared us by telling us we had a sink hole at our home that caused a pipe to crack we called for a second opinion.  Tropical was professional and helpful in find the real problem.   We haven't had any issues since.

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The job went extremely well. Not only did they accomplish what I asked them to do they had great suggestions on how to improve this and other areas of my irrigation system. They were very prompt in returning my call and setting the appointment.

It took them 3 times as long as they said they would. When it was done the tile was all crooked. The grout 6 weeks later was coming up. We gave them a call and they refunded part of the money. They told us they would come out and fix they vent they put in that didn't work and would fix the grout. They never came out and never returned my phone calls.