STONE CRAZY INC

They did a great job. Connie is a little grumpy, but she knows everything about the marble on their lot. If you are looking for a small piece for a table top then they are the place to go. We also tried ADP, but they didn't have what we wanted and the price was very high (they have a $500 minimum to cut remnants). ADP recommended Stone Crazy. Much better price and their work was great.

I want to say Stone Crazy had a hiccup with the faucet placements, were very responsive and courteous, and remidied the situation and I'm ? satisfied. Unfortunately, all I can rate them highly on is responsiveness. There was a complete lack of a "customer first" attitude and I'm left facing additional construction and have to compromise on the end product. I am not new to the building nor remodeling process and would not recommend Stone Crazy.

the initial install went well, except one smaller piece of granite was not supported properly. it fell and broke. the replacement turned out to be a nightmare. they were initially responsive, but missed the first appointment to replace it. i tried for three weeks to get them to come out and finish this.when the guys came to do the job, they didnt pay attention to what they were doing. they yanked the gas grill out so hard they cut the power cord, because they failed to unplug it. they never said a word about it. imagine my frustration when i go to use the grill (with guests of course) and the grill wont lite. very disappointed in their professionalism. had they told me, i could have had it fixed. had they unplugged it in the first place, there would not have been an issue.

Fabrication work performed per template. Requires two visits - one to template, one to install. Prion is open to visit the fabricator to lay out the template against the stone slab. Minor cutting work at our home was required. The supplemental cuts were done inside with a dry saw inside the home. Was cleaning dust for the next week. Sink cutouts in the five foot bathroom vanity were centered over the outer two 24" cabinets. Great for symmetry, but the sinks ended up being too close to the walls on both sides; a person can't center themselves squarely in front of the sink. It has to be approached at an angle (I'm an 'average' size person at 190 pounds and six feet tall). I feel this discussion should have been initiated up front by the templater. They do this every day and could have counseled us through the sink location thought process. These guys are a money making machine. They've scaled up well and have great internal processes geared for efficiency. Unfortunately, they lack on the follow-up and customer care aspects. It's all about the money. Not the most cost effective game in town, and their 'consulting' (for the money) is a disappointment.

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1:Customer service at their location was excellent and went very smoothly. We were very happy with how easy it was to choose the right color. They came the next week and made a template. On the day of installation, they called and said that the granite cracked during the cutting. We rescheduled for another day. They said they would be at our home between 10am and 12pm. By 1:30 pm no one had shown up or called. We called the office and a female told us she would check on it. She called us back a half hour later and said they would be there around 3pm. We feel they should have called us if they were running behind. The installers did a good job and our kitchen looks great.

It was a pleasure working with Jake, Carol, Donna and Stephanie from the start. They have a great selection of granite to choose from, and are extremely knowledgeable about their products. They are very dedicated to the customer and go out of their way to maintain a great working relationship throughout the project span time. We would not hesitate to recommend them, and we will be using them again in the very near future for another home project.

The job went great! They also sealed the granite and we are very satisfied with the granite and workmanship.

We are very satisfied with their company; from first contact with Connie, to the completion of the product and its installation.

The office management tends to be a little put offish, the sales staff are great. They have on site, every type and color of granite you could want and if you don't like what they have, Crazy Stone will refer you to another store or wholesaler and you can buy there and they will install.We had a installation detail issue (My wife who was not here for installation did not want ANY evidence of the seam at the sink.) The boss came out and worked for an hour and the seam went away. And then apologized for the problem.

Stone Crazy did a fantastic job installing the counter top. They were prompt, friendly, and extremely professional. We have utilized them for two bathrooms and will be utilizing them again on the third bathroom.

Jake is a great guy. The showroom people are very knowledgeable and helpful. And his installation staff is first rate. They were very quick to respond to follow requests and corrections.