Reliance Plumbing

They confirmed the morning of. Arrived within the scheduled time frame. The problem was assessed and fixed professionally and fast. Alphonso was cheerful, friendly, and answered my questions. Great job.

Outstanding.

He worked on it but finally told me my septic tank needed drained

Well No isses

The job was very difficult because the old drain plug was rusted and the teeth were broken off. Their technicians had to do a lot of work to get it off. He installed the new one and it looked wonderful, no scratches or dents or residual problems afterwards.

He quoted me a price, after I showed him my Angie's List coupon he increased the price. Then he changed it back. I found it to be unprofessional and would not use again.

The leak was quickly found, the wallboard was removed, and the leak was repaired. The service experts were excellent.

The Plumber called his boss to consult on other possible solutions. The Plumer demonstrated to me he was inexperienced. I spoke to the manager/owner and even though the problem wasn't resolved he agreed to reduce the bill from $275 to $130. I Wasn't happy but it was something. The best thing that came out of this experience was the customer care person they have by the name of Erica. She was very attentive, understanding and professional. A real pleasure to interact with.

Read the above review.

Alphonso the technician that came to my house was very thorough and did an excellent job. Very knowledgeable and answered all my questions.

Smooth. Alphonse was nice, professional. Auguring wasn't that clean as robe expected. Same rag seemed to be used on multiple surfaces. Had to go to Lowes to pick up replacement tubing 13 dollars.

Fast and efficient

Flush worked when it was fixed and we have a new faucet system in garage. However the flush is acting up again today which is a Sunday. Called the call center who asked someone to call me back. He said since its an ongoing issue and we didn't order any parts they can't fix it today. Someone will call back tomorrow to confirm who will resolve it. I called the call center again to appraise them and they had no clue what to do about it.

Excellent work

We discussed several options and agreed to perform an complete overhaul, including draining the unit, replacing both heating elements and the thermostat.

well . Plumber had to order parts and kept me in the loop as to when the parts were available. Work very good use again - definitely

no problem. Alfredo was on time, friendly and skilled

INSPECTION OF WATER HEATER AND TIMER, DUE LACK OF HOT WATER.  TECHNICIAN CHECKED THE SYSTEM, TIMER AND ELECTRICAL COMPONENTS TO FIND THAT THE TIMER WAS NOT DELIVERING ALL OF THE REQUIRED VOLTAGE TO THE WATER HEATER.  ALL COMPONENTS WERE CHECKED AND VERIFIED TO BE WORKING AND THE TECHNICIAN PROVIDED ADVICE FOR FUTURE ACTIONS DUE TO AGE OF THE WATER HEATER AND PRIOR EVENTS THAT WERE UNREPORTED WHEN THE HOUSE WAS PURCHASED.  I WAS VERY HAPPY TO OBSERVE THE TECHNICIAN WORKING AND HE ANSWERED ALL OF MY QUESTIONS TO MY SATISFACTION.  VERY PLEASED WITH THE SERVICE AND PROFESSIONAL ATTITUDE OF THE TECHNICIAN.

Very well. Kenny was the plumber who promptly arrived to restore our water supply. He provided excellent service and explained precisely what the issue was and solved it at a reasonable price.

Company provided a time frame for technician to come out and provide free estimate. They called prior to his arrival to notify us he was on the way. He arrived within the time frame originally provided. Based on the quote, we had him complete repairs at that time. He was friendly and professional and the repairs were completed in short order. They honored the the coupon in the Angie's List book which was more than the coupon on their website. I can recommend them and would you them again for any future plumbing needs. -Dave

I called reliance plumbing because I had two toilets that needed to be reset. I was told that each toilet would cost $220 each to reset, which I thought to be very high. I did negotiate for the price of $350 for both and he accepted. The plumber finished in an hour, which was a lot quicker than expected. Later I noticed a very sloppy grout job at the base of both toilets. One spot in particular the wax was coming very far out from the toilet. I removed the excess wax, which exposed a chip in my brand new porcelain tile that was just put in. Obviously he tried to cover up the chip with the wax, which I found very unprofessional. We called their office to report the sloppy grouting and chip in the tile. They offered to fix the chip or give a $50 credit. We took the $50 because we really didn't want them back in our house. Would definitely not recommend them needless to say!

Had a leak in the pipes. Reliance told me they don't charge for an estimate. SO they came out and had a device to see if it was still plumbing. He noticed that the repair the first plumber did was defective. At my request he emailed a picture of the work. Because of that the first plumber agreed to come out to fix it. They were a huge help, and I would have never known!

The process was difficult, but I am pleased with the outcome, as the first hot water heater that they installed did not work correctly. The General Manager became involved and was able to get the distributor of the heater (NOT the manufacturer) to replace the malfunctioning heater. Alfredo, the Tech was an absolute delight, working extra hard and always checking that I understood what was going on. The offfice manager, I believe her name is Erica was always kind and positive, kept me updated on status and assured me that everything would be well-taken care of. I have since recommended Reliance Plumbing to others and would use them again in the future.

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I was a little leery of relying on a plumbing company that relies on independent contractors, but Reliance sent me Lyndon, who turned out to be the kind of plumber that I had hoped for.   He replaced an existing MOEN kitchen faucet that was still under warranty with a new one.  While it sounds like a simple job, the tight working space under the kitchen sink, which also contained an extra-large garbage disposal and a water filtering unit, made it a challenge even for an experienced. licensed plumber.  Lyndon tackled this job expertly, efficiently, courteously, and at a fair price, while leaving the working area perfectly clean and carting away all the old faucet parts. Not all of the reviews posted on Reliance  are complimentary, but my wife and I were very pleased with Lyndon's work, and would welcome his future return on other plumbing projects.  He lends credibility to the company name.