Reef Tropical Cleaning & Services-Orlando

He was so fast I had time left over. The work looks gorgeous. He did an awesome job and I will use them again. I couldn't ask for anything more. They have been very much gentlemen. They will do what you ask them to do and they are very professional. I really enjoy working with them. I have never felt threaten in any way I feel perfectly safe. They are kind and good people to have in you house.

He did a very neat job. Fast. I felt very comfortable with him.

While they appear to be courteous and upfront on their dealings, they do not provide any warranty on their work nor do they decline work for which they're not qualified for. I hired them to repair fallen cornice mouldings in the pool area and after a few weeks they came down and were unable to resolve how to make permanent repairs. They also undertook to repair damages to ceilings but did not have the proper texturing equipment to do so and the completed job was worse than before the repairs. The ceiling damage was due to water leakage from the upstairs toilet, for which they were unable to determine and turn-off the water valve. It finally took a house inspector to make the right diagnosis and to turn-off the water valve to prevent any further damage.

That was done very well.

I purchased the deal on AL but the company has not contacted me to schedule. I was told I would receive a call back from Alex them but have not heard anything. I have used them in the past and had a good experience but this time I am disappointed.

He said he would honor the deal past the date but we've had problems communicating with each other since then. I don't want them to buy things that he doesn't need so I wanted to give him a list of what he is to do but we haven't gotten that setup as yet.

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They answer the phone, but lie to you.  They say they are going to call when they don't.  They make one phone call and then do not return phone calls.  Miserable disaster of a company.

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The first thing I wanted them to do was replace a light bulb and they broke the light fixture. I was told that they would replace the fixture but after a month they still had not replaced it. The owner finally said he would reimburse me for the broke fixture but I haven?t received any money back. I also wanted them to re-caulk my kitchen. I asked them if I had purchased the correct caulk and they said I did and used it to caulk my kitchen. It was the wrong caulk so it never dried properly. The owner came out about a month later and redid the caulking. The owner also said he could replace a door hinge for me and he told the old hinge but never came back with a new one. This has been going on for months and they have not repaired or reimbursed me for anything yet.
UPDATE 10/17/2016 Tropical not only never completed service, but accidentally broke one of my light fixture covers when trying to remove it, and took a replacement door arm joint (that I had purchased), with the promise that they would return it and purchase the correct type?..etc?

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I wasn't all pleased with the service, they took like six months to get to me and he took all these pictures and then he said he was going to order the stuff and bring somebody over there and then every time I tried to get him to come over he want to do it on a week end and I couldn't do weekend and then he finally sent some guy over that didn't even had any equipment what so ever so I had to buy all he even his tiler I had to buy.

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The man who came to do my service was a young man named Cole and he was very good. The only thing is they were kind of late showing up. I guess there was a miscommunication. They were over an-hour-and-a-half late so I had to keep calling to see where they were. The one guy said that the other guy did not tell him that he had to be there at 3:30. They did show up and he did a wonderful job and I was happy with that. Cole got in there and even though my bedroom had a lot of stuff, he did the crown molding and he did a really good job and he fixed all the closet doors. I was happy with him. He was very good. He knew what he was doing. He did it in a really nice, timely manner and he was very polite. There was a communication issue. It was the owner and it was not the guy that came to do the work. It was the owner himself that had a poor communication issue. The cost I think was fair. Cole was very professional. If I would get Cole, I would consider using them again.

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