RAINSOFT

They called me up and said that it was time for them to do the annual inspection on my system because it hadn?t been inspected for a year. So, I set it up for them and they came to work on it. They said it was fine and charged me $110. There was some problem with the system and I called the company to tell them the problem. Then they sent somebody out and it turned out that the person who had done the maintenance on it had bypassed the salt system. They left with the thing still bypassed. I spent about a month with completely untreated water by the water softener. I then got rid of them. I have only been in this house for 2 years. When I bought the house, there was already a Rainsoft system in place. So, I contacted them and they came out to look at the system. Then they said that it looked like it was out of salt for a very long time. They also said that the warranty had expired. They said that they would have to rebuild the system with a nice new modern system they had. They said that they would use some of the components and the electronics would be replaced. I agreed to that and they did that. Then they charged me a little over $1000. The system worked fine. For 2 hours every other night, I wasn?t supposed to use the water because it would be going through the cycle. So, that was annoying. However, the thing that annoyed me more was that they seemed to be much more concerned about selling me stuff. I used to constantly get phone calls from them offering me to sell me stuff. They also called up and tried to give offers which were unrelated to the water softeners. It was like dinner coupons in various restaurants. I don?t like to be constantly called or solicited. They called me constantly to tell me that my system needed to be maintained. They had told me that it needed to be maintained once a year. They sometimes used to call me multiple times in a month. When I finally did have it maintained, they left the water off. Then they called me twice within a week after they had done that to tell me that I needed to have an annual check done on my system. I started to be rude and abusive since I was being harassed. I couldn?t argue with them. It was supposed to be an annual check. After doing a check in like April of 2009, they called me in July of 2009 for the annual check. So, I told them that it wasn?t a year yet and they were sorry and told me that there was some problem with their records. Then two weeks later, I got another call for the same thing. Sometimes I used to get more than one call a week. They finally did do the checkup and messed it up. They did send somebody out and they didn?t charge me for that one. However, I was still getting phone calls for the annual maintenance. So, I finally went with another company. I wouldn?t recommend them to others and I would never use them again.