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Protection 1 Orlando

Smart Home System Install or Service, Alarm or Security System Installation, Alarm or Security System Repair,

About us

Protection 1, a repeat Angie’s List Super Service Award recipient, is the nation’s largest full service security provider, protecting residential, business, national account and integrated system customers at millions of locations across the U.S. With its headquarters in Chicago, IL, Protection 1 operates 70+ local offices with more than 2,500 employees for immediate assistance to our 1.6 million customers. Celebrating 25+ years of service excellence, Protection 1 has a proud history of focusing on its customers. This is reflected in our A+ BBB Rating, 10+ Year BBB Accreditation, 95.6% Customer Satisfaction Rating and being rated the #1 in Security and Home Automation by SDM Magazine. Other ways we stand out include our professional installation, same day service, 24/7 live customer service by phone/chat/email(no more automated phone attendants or extended wait periods) and a network of multiple company-owned monitoring centers providing nationwide redundant security coverage and peace of mind. As an additional measure of security, each Protection 1 employee undergoes a 14-agency background check so you’ll always know you’re in good hands. As a privately held company we serve the broadest spectrum of residential and commercial clients, including household brand named national accounts in the retail, banking, manufacturing and high-security markets. We maintain a full-time licensing and compliance staff, which maintains thousands of state and local licenses to ensure nothing but the best customer experience. Call our security experts today and receive up to a 20% discount on your homeowners insurance with a professionally monitored security system from Protection 1, the better choice. Call now.

Business highlights

Emergency services offered
37 years of experience

Services we offer

CCTV & remote video, Professional installation, burglary alarms, business intrusion monitoring, carbon monoxide, card access control, dedicated cellular monitoring, digital cellular backup, extended warranty, fire detection & video surveillance, flood, heat detection & sump pump high water alarm., identity theft protection, low temperature, maintenance program, same day service, smart phone apps, smoke & fire, web & mobile-based controls, wireless home security monitoring

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.06 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%
Showing 1-6 of 6 reviews
Frank D.
Aug 2013
1.0
They originally installed and have been performing maintenance on my security system for 10 years. The gate has been very problematic. They hired another company to perform an estimate for the gate to be repaired. Protection1 wouldn't honor my warranty and pay for the repair. They have mostly been unresponsive.

Jim J.
May 2009
1.0
$1,180
They talked to us about what we wanted and the options they had and we ended up purchasing it. The sales part was wonderful but the installers that came initially were not sure about what they were doing and were unable to install the systems properly. They had to call and get a more experienced technician. Since the installation I?m very, very disappointed as the remote control that they gave for the alarm system does not operate sometimes. They don?t acknowledge my calls; I have called the sales person. We also had problems with the billing, it was a mess. It almost took us 5 months to get the billing process corrected. In addition to the remote problem and the billing problem their sales person who was very personable initially has yet to return my calls and the phone calls started in November of last year. I?m very, very, very disappointed and I had a horribly bad experience with them.

RANDY G.
Sep 2007
5.0
Yes, I recommend this pro
$100
I have been very satisfied with them. I have been using them for approximately 10 years. I have never had a problem with them. They come over to do their regular check-up and monitoring every three months. I pay them then.

ALFRAEDO R.
Sep 2007
5.0
Yes, I recommend this pro
Their customer service is fantastic! You can speak with someone about your service 24 hours 7 days a week. Their staff is super polite and professional. We can sleep safely now without worrying about a thing.

Jill L.
Mar 2006
5.0
Yes, I recommend this pro
$29
IT WAS VERY GOOD. IF WE ACCIDENTALLY SET THE ALARM OFF, THEY RESPOND WITHIN MINUTES. WE HAVE BEEN WITH THEM FOR YEARS AND NEVER HAD A PROBLEM. I GUESS WE WILL CONTINUE WITH THEM.

TONY F.
Jan 2006
1.0
$250
It was a terrible experience. We paid the company for six years only to find out that they did not have proper information. When a situation occurred, they called the wrong number. The company refused to take responsibility and when we cancelled, they continued to harass us for payment.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Protection 1 Orlando is currently rated 3.0 overall out of 5.

Protection 1 Orlando accepts the following forms of payment: CreditCard

Yes, Protection 1 Orlando offers free project estimates.

No, Protection 1 Orlando does not offer eco-friendly accreditations.

No, Protection 1 Orlando does not offer a senior discount.

Yes, Protection 1 Orlando offers emergency services.

No, Protection 1 Orlando does not offer warranties.