Pristine Pool & Patio Inc

We are extremely pleased with the services provided by Pristine Pool & Patio Inc. Ken has done an outstanding job. He started servicing our pool about 3 months ago, and what a difference he has made! We had stains, cloudy water and out-of-balance chemicals. The pool looks just great now! Ken is very personable and very knowledgeable on what he does, I truly appreciate the time he takes to explain what's happening, what the action plan is, and get all my questions answered. It's like having a pool class every time we talk! I definitely recommend this service to anyone looking for service excellence at a very reasonable cost.

The owner of the company, Ken Anuszkiewicz, accomplished the work himself and the work done was outstanding.  I was provided a detailed written estimate and the work to be done was fully described to me.  Quite a bit of re-plumbing was required (including a little digging) and the whole system now looks so clean and orderly.  Ken removed the old equipment, tidied up the wiring and then trained me on the new equipment. Ken is a pool perfectionist and he knows his craft.  Nothing less than perfect is acceptable to him.  The pool is crystal clear and what a difference the salt system makes. The pump at high speed is much quieter than my old single speed pump, and you can barely hear it at all when it is running on slow speed.  It's really an amazing system. Ken has taken care of my pool for many years and his work is always top notch. I highly recommend his services.

Ken, the owner, seemed  very knowledgeable and professional and said he would be here on Monday each week. The next week he said someone else would be cleaning my pool and the new day would be Thursdays each week. The next week came and the pool was not cleaned until Friday (no bad weather on Thursday at all). I found several small piles of what appeared to be sand in my pool the next day(Saturday). I had no idea at first what it was and called Ken in hopes that he would come out to see what it was. He returned my second call and said he could not come and investigate due to family commitments. He said he would send someone else to look at it on Monday. I was expecting the owner of the company to investigate the problem. Someone came and left so quickly on Monday that I did not get out to the pool fast enough to speak with him. No one rang the doorbell to discuss what it was, how it got there, and what the remedy would be. The piles appeared to be gone after inspecting the pool. I have no idea of what he did but was only here about 5 minutes. I received an email from Ken stating his pool cleaners found a lot of sand in the pool on Friday when they came to clean it. He said they vacuumed it out. None of that was true as two family members and myself watched them off and on while they cleaned the pool. On the maintenance report that they leave each time, vacuuming was not checked as being performed  and no mention was made of sand in the pool. There has never been any sand in my pool EVER until those last cleaners came on the Friday. We do not go to the beaches nor have anyone coming to swim who does. My guess is that it came from some of their equipment. Ken said in his email that maybe it came from the pool shock. The owner communicates more in emails rather than speaking on the telephone. He never spoke directly to me concerning the sand. Pinch a Penny said that it did not come from pool shock. I am very particular about my pool and maintain it very well.  I am very disappointed in not finding Pristine Pools ability not to give the good service that I was expecting. Even though I would like to have a pool service, I feel I must return to cleaning it myself. I sent Pristine Pools a check for $90 that covered all of the services performed. 

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