Pompton Lakes Florist Today

Description of Work: I contacted this florist to have flowers delivered with very short notice - I place the order on 8/23/13 around 3pm for an 8/24/13 delivery. When I spoke with the gentleman I asked if they were a physical location in Moorhead (MN). Yes they were. Ok-so I placed an order for flowers for a FUNERAL that was today 8/24/13. He wanted to know if they should be delivered to the funeral home. I said no as the wake was going on at the time of the call. I said if we can get them to the Catholic church before the service tomorrow that would be great - the service is at 11am. I asked if he knew where the church was - he said yes but he would have to look up their exact address. Then we talked about what I wanted - he put me on hold because he wanted to check to make sure they had the flowers on hand to make the arrangement. When he came back on the line he said it would not be a problem. He also said that the church had a policy that they do not allow for deliveries any earlier than a hour before the service. I said that was fine and I just really appriciated he could help me out with this last minute request. This morning my husband was at the church- he texted me before 10am and said the flowers were not there - I told him about the "church policy" and that the flowers would be there by 10am. I txtd him back at 10:20 - no flowers. I found the florist again and called. I was on hold for quite some time. When the gal came on the line - I told her the story and she was brash with me and then had me repeat the problem. She put me on hold to find out what was going on. When she got back on the line she said the order was cancelled because they could not get a florist in 'that area' to make the delivery on time (something they promised). She told me I would have know this if I had taken their 10:08am call. I said I never received a call - she said yes, the phone rang twice - voice mail picked up but they could not leave a message because the voice mail was full. When I tried to explain to her that I did not receive a call and that my voicemail was empty she just yelled at me louder with the same story. I sat and listened to it for the second time and then asked her if I could speak - that is when she started in for the third time with the story getting even louder on the phone. I am dissapointed because these were flowers to arrive for a funeral. There was a misscommunication among my family as to who was going to take care of the flowers - that is why there was such short notice - all of this was explained to the gentleman on the phone prior to placing the order. I felt very deceived - they are not a physical location in Moorhead MN-they are in FL eventhough they posted a Moorhead MN contact phone number which is what I used - they did not call me - and they yelled at me and blamed me.....were they forgetting there was just a death in the family? I am glad I was dealing with this and not my husband as it was his family member that passed away and he has enough on his plate at the moment.

Description of Work: Pompton Lakes Florist Today is the florist that I use. I had just had eye surgery and the kids sent me flowers from them.