Onyx Granite

We went in and picked out the granite, and once we had made our decision Jose Humberto of Onyx Granite handled the rest of it. The granite suppliers were helpful in trying to find something at the cheaper end of the range, which was good. Jose handled the measurements, the price quote and the installation. He came out and measured the kitchen. The price was good. Jose's native language is not english, and communicating with him was a bit of a challenge. He was actually referred to us by two friends of our family. He is a nice enough guy, but he is not punctual and hard to get hold of. We had to adjust work schedules to be here and ended up having to say things like 10 am is 10 to him. He did not do any of the installation, he sent his people out to do it, but he never set foot on the property to check the status of the job. His guy worked hard, I'll give him that, but it took a long time. We were working in to the night, and they did about as well as they could have done. The granite looks fine, but with no communication with the boss or the guys it got a little aggravating. We had our master bathroom countertop removed. Jose said he would remove the fixtures from the countertop. I would think this would mean dismantling the fixtures so they could be reused. Jose cut the bottoms off the faucets, and lifted the countertop off. They smacked my front door frame and broke off one of the faucets. I had a new door, and their only reaction was "Mistakes happen". I had to have a plumber come out to do the work and he could not rescue the faucets for reuse. We were not told that the underside of the granite would be left rough. It is unfinished. We had to have them come back out a couple of times to do some maintenance on the seams and do some cleanup stuff. The granite looks great but I would say that if you want a really good experience with this company you need to be able to speak Spanish.