Mrs. Busy Bee Air Conditioning and Heatiing LLC

very polite and informative and were very prom to come and service my a/c unit , honest and reliable , I would highly recomend , a pleasant experience

Overall great experience. People are very nice. Addressed all of my concerns. However I agreed to the service because I developed trust for one of the installers who said she would be present during the install but she wasn't present. Secondly, a large amount of garbage was left in my garbage receptacle which was okay but I didn't know until I went to use it.

Very reliable. knowledgeable techs. On time. Performed repairs week of Christmas following diagnostic.

They were the only company willing to give me a rough estimat.. Everyone else wanted $90 and were absolutely unwilling to work with me. Mrs Bees gave me a rough estimate and then once onsite it was even less and they altered the quote. Excellent customer service, they are my go to now. Plus the Tech new his stuff. All around great service. Sometimes it is the little things and customer service is worth alot.

Just an amazing group of people, all around! They run their business like everyone should, honesty, integrity, dependability, high morals, etc! GREAT experience, would HIGHLY recommend!

Good communication and prompt service.

Esther was great to work with. Her customer service and the quality of the teamâ s work make them a superior choice for your HVAC needs and I will certainly be using them again if we ever have issues.

When I called they first did a thorough inspection with pictures to show the current state. When they showed up to replace the ducting the team was professional and polite. They finished the work in one day and cleaned up while they were doing it and after they were done. All in all it was a good experience and great value.

Fair pricing. Quick response and turn around. I called one day and installed next day. So impressed I recommended to 3 of my friends in Quail Hollow who had water damage. Great company with wonderful customer service

Hilda is an exceptional person and professional. She has a great personality and is easy to work with. I have hired her to work on my new HVAC system and adding insulation to my attic. Both of these jobs were suggested by Hilda. Her pricing is competitive and provides excellent service and quality work. She is detail oriented, arrives on-time, and cleans up the work area at the end of the job. I'm very pleased with the work that she has done at my home. I have recommended her to a friend and they hired her also to do some HVAC work at their home. They were very pleased as well. If you have any type of HVAC work to be done at your home. I highly recommend Hilda at Pronto Services.

TOP notch company! In 2021, I met with Hilda, who gave me an honest quote on a full-duct replacement of my low pitch roof 1962 house in Orlando. She gave me a competitive price, unlike their competition that was way overpriced and trying to add all unnecessary bells and whistles. I sat on the project until I was ready financially, in wintertime, and at that point in my renovation journey. I called up Hilda a few months later to get the project rolling. She quickly responded, listened to my needs, and quoted me accordingly. Within a few days, they started the project. Hilda had a fantastic crew that consisted of Brandon, Mr. Angel, and Phil. They were clean, courteous, and quick. Esther was a dream to work with as well. She made sure I was up to date on any changes and offered their fantastic financing package. Hilda is an excellent representative of this company - she is honest with the customer and tries to help them as much as possible. She explained the needs of my HVAC and duct system in a way that all could understand educationally. I felt that I could trust her judgment based on experience and honesty. It is a rare quality in a business with a reputation for having swindlers. I cannot say enough great things about this company and of Hilda. I would 100% do business with them again and would recommend them.

She was amazing, she talked us through everything that was happening and let us know all the details so we werenâ t left in the dark. Had great customer service and was very friendly

Perfect. Fast, friendly and informative. Hilda was tremendous. Fairly priced also.

They came on time

Hilda was nothing but professional. She described everything she was going to do. The price was affordable and worth it. After she was done, she described the work she had done and changes that she had to make. The final result came out beautifully. Would hire them again. Thank you I am happy with the result.

Hilda came out to check our AC system as we were interested in changing our flexible AC ducts. Hilda told us what she would do, she went up into the attic, took pictures and came back to us and explained what she had found. I asked that she check for "pinched" AC ducts as some rooms in the house were not getting much air. We found out that some of the ducts were not properly installed; she found mold/mildew on the outside of some of the ducts and she showed us photos of where some of the duct installation was worn out. Because of her thoroughness on just the inspection of the ducts, we hired Pronto Service Pros to do the job. Hilda was very knowledgeable about her job. Hilda and Phil came out to install the new ducts and did an excellent job. They cleaned up after themselves, took all the old material and did the job in a day and a half. Hilda was the only one to call after reaching out to home advisor. We had called another service on our own and the individual who came out, went up the stairs to the attic, stayed in that area and gave us an estimate almost double of what Pronto Service Pros did. Her thoroughness in checking on the job was the major reason we gave the job to Pronto Service Pros. We have been happy with the change in air quality and quantity since the replacement of the flexible air ducts. Would definitely recommend them to anyone and will use them in the future for other issues.

The response was fast. They actually showed up, unlike others. Whole house duct replacement was needed. They were professional, on time, cleaned up and did a great job. I will be recommending them and will use them for future AC needs.

Awesome customer service and sends all of the information on the work completed right away.

Responsive, friendly, upfront pricing for estimate. Work to be completed later. Looking forward to using them again.

Hilda is great. She gave me pointers on at home maintenance

Everyone was great Started on time and completed on time

I had an emergency and Hilda came out immediately, the very next day I had a Brand new A/C unit installed by pros and they were extremely professional, polite and friendly not to mention respectful. This has been literally the best service I’ve received from any company. I told my entire family about the company and the great and quick service they provide. I would be my great pleasure to recommend their service to everyone who is in need of A/C services. Thank you Hilda, Ester and team..the best

Invoice of over $300 for a thermostat that I told them needed to be replaced, and a rudimentary check of the other thermostat to make sure that it was functional. When I called to discuss the exorbitant cost, what I got was a comment that they do flat rate service charges and that these just cover their costs. They had two guys on the call (estimate of about 35-40 minutes of work for one person). I am not sure why they needed two at all when the work could readily have been done by one person. The thermostat they installed is valued at $40.

I had the polite gentleman over twice, he snaked/videoed the line out to the street. His equipment was not in very good condition, but my sister was with him and he showed her what he said was a clog under the sidewalk. The charges were around 600 dollars. He said we need to call the county and have them rectify this. We called the county, but the county said we need to call FGUA. FGUA sent out a contractor who could not check anything but between manholes on street. Nothing noted there. The camera had been real-time and no video could be viewed, which was what the contractor wanted. I contacted the plumber and he said it would be 235.00 dollars for him to come back and get the camera views for the contractor. I said, he should/would have known this and it was wrong. I did not want to pay that much again and he said he would speak with the boss and get back to me. This was a week ago and I have heard nothing. Since I have no real diagnosis or anything to show for the money spent, I have another company, IERNA coming out. UPDATE: The other plumbing company I hired after Pronto was excellent and has ACTUALLY seen and videoed the issue and has involved the proper local utilities. Apparently, this is a very in depth problem and I am glad I have the proper plumbing company on board. I received a text from HomeAdvisor asking for this review, otherwise, I would have kept silent.

They were here the same day I called. The tech went far and beyond to get the work done. I am very happy with this company.