Mower Men Lawn Maintenance, Inc.

The first batch of sod they put in was brown around the edges from the day they installed it. Also, they put it down with large gaps around the pieces, as if they didn't quite have enough sod and were stretching it out. I showed this to one of the managers, and he said not to worry--they would replace any pieces that didn't take, and the gaps would fill in quickly. So I watered as instructed, but large areas continued to decline and die off; many of them in rectangles that showed the shape of the sod pieces (so if it was bugs, they came with the sod). When I complained, Mower Men replaced the dying areas with pieces that looked even worse--they were almost completely dead already, gray and brown in color. I called to complain, and the manager said it was my fault (how could that be? they had just installed it that very day). He also said I should have hired a lawn service and I should edge every time I mow. Weeks later, the whole lawn looks bad and is getting worse by the day, even though I water properly and pull weeds almost every weekend (they spring up quickly in the gaps between the pieces and are now taking over the parts that Mower Men "fixed" with worse sod). I have also treated for both chinch bugs and fungus, to no avail. What a waste of money and effort and water and chemicals. I sent Mower Men a certified letter, but they have not responded. Now I will need to pay someone else to redo my lawn. UPDATE 4/16/2011: I am raising my rating from F to C, since about 2/3 of the lawn has survived. from last year.  I had expected it to be a total loss, but only the "fixed" parts really look awful now. I did hire a lawn service to make a couple of visits, and that is helping with the non-replacement areas. However, the "fixed" parts are dead or nearly so. And MowerMen has still not responded to my certified letter.