LICENSE NUMBER RF0061427
ALL PHASES OF PLUMBING SERVICE INCLUDING SEPTIC & DRAIN FIELDS
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
50% | ||
0% | ||
17% | ||
0% | ||
33% |
"customer called on sat morn and was quoted the price for a standard installation of water heater,we were not told to the best of my understanding by customer that a washer and a dryer would have to be moved out of the way to make the installation happen,this would take this installation to a non standard installation,cust approved the total cost of all work to be done prior to starting job which is our standard procedure,customer could at any time have said no prior to installation,incidentally,this same technician performed work at customers house installing a lavatory and a faucet and seemed quite happy in october of 2006.the work on istallation of water heater was done on April 28th 2012 and not in May as customer suggests.I apologize if the customer feels that were overcharged but they knew the entire cost before technician stared to work.The technician in question has been in the employee of Michaels Plumbing for over 8 years with many good referrals,and has always been professional and courteous"
"we are a flat rate company in that customer is quoted a price for work to be done,we never do work without customer prior approval,customer elected not to have any work performed and was charged a 35.00 svc fee which was discussed prior to technician being dispatched.Flat rate pricing is used to avoid any hidden costs for the customer,the price we quote is the price we charge even though we may go over time we have designated for that particular task.We do not work by the hour as customer is never sure of price until job is complete."
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