Grace Plumbing
About us
Call & speak with a plumber, not a receptionist. We are certified & specialize in leak detection, leak repair & re-piping. We service ALL of your plumbing needs. We offer a life-time warranty on re-piping your home. Call today!
Business highlights
Emergency services offered
30 years of experience
Services we offer
Plumbing installation, repair & service. Drain & sewer cleaning.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.821 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 62% | ||
| 5% | ||
| 0% | ||
| 19% | ||
| 14% |
Showing 1-21 of 21 reviews
Eleanor C.
Jul 2016
Another plumber looked at the work and told me he would have only charged $630. We are very unhappy about the bill.
Madelyn F.
Mar 2015
Kevin came out promptly, fixed the problems. We always use Grace Plumbing and we are very pleased with their professional and courteous service.
GEORGE A.
Nov 2014
I called Grace Plumbing when another plumber I had called couldn?t find a pipe leak in our home. Kevin with Grace Plumbing used an infrared camera and found the leak right away. He then repaired the pipe while explaining the whole process and patiently answering my questions along the way. Kevin is very knowledgeable. Since the pipe leak had caused a good bit of water damage to our kitchen and family room Kevin recommended a company that dried our home and replaced cabinetry and flooring. The best part is they billed our insurance company so it cost me nothing out of pocket. Thank You Grace Plumbing for all your help!
Michael T.
Oct 2014
Kevin was very polite, i had to called at 11am, he arrived at 12p, in the 30min timeframe he quoted. Toilet was not flushing properly, had Kevin replace the toilet kit also had crack in the pipe which need replacement. He was able to have ti fixed in less than 3hrs and had it up and running, i would recommend using grace plumbing in the future,
David S.
Aug 2014
Repairman seemed to have minimal experience and knowledge. They charged a high fee but did not actually fix anything. They only ruled out one of the possible causes of the problem. The same issue was later fixed by a different plumber. Additionally, the repairman actually broke part of the faucet's functionality due to his lack of of attention to detail. After I brought this to their office's attention later in the day, the repairman returned the next day to fix what he had broken. Unfortunately, he again made things worse my not properly tightening the drain connection (which I later fixed myself).
On a separate item during the original visit, they gave a very high $450 fee estimate. After I said I would not have them do that repair, they immediately reduced the fee by $100. Given their lack of inspection of the problem and the obviously inflated fee, I chose not to have them repair this item and have since gotten the repair done by another plumber at a fraction of the Grace's plumbing estimate.
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ADDITIONAL UPDATE: After I posted the above review, the owner contacted me. He apologized for the results and said that the problems were due to the subcontractor which he used for the job. He said he wanted to make things right since I experienced problems with the service call. He then gave me a full refund for the service call. After he processed the refund, he repeatedly left messages requesting that I change the Angie's List review.
On a separate item during the original visit, they gave a very high $450 fee estimate. After I said I would not have them do that repair, they immediately reduced the fee by $100. Given their lack of inspection of the problem and the obviously inflated fee, I chose not to have them repair this item and have since gotten the repair done by another plumber at a fraction of the Grace's plumbing estimate.
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ADDITIONAL UPDATE: After I posted the above review, the owner contacted me. He apologized for the results and said that the problems were due to the subcontractor which he used for the job. He said he wanted to make things right since I experienced problems with the service call. He then gave me a full refund for the service call. After he processed the refund, he repeatedly left messages requesting that I change the Angie's List review.
Response from Grace Plumbing
"[member naeme removed] had an unusual faucet that he wanted service on, so I told him over the phone (before we ever went out to his house) that we would charge him a $100.00 service charge to give an estimate. He agreed before we ever came out. All work done was free of charge at the time the work was done. Since he complained about our work after we completed it (at which time he did NOT complain), I refunded the $100.00 that we charged him. AND HE STILL WON'T CHANGE THE GRADE REGARDING THE PRICE!!! He is a dishonest member out to hurt business' reputation. Angies List is NOTORIOUS for people like this, therefore we do not recognize Angies List as a qualified dispute outlet since Angies List will not facilitate any member/company resolutions. Angies LIst only supplies a place where members can "vent" non-truths about any company - without having to supply any proof that the company actually did any work for the member! Angies LIst offers no arbitration between member complaints and the companies that worked for the member--AS DOES THE BETTER BUSINESS BUREAU!"
Nicholas C.
Aug 2014
he charged us $650 to repair a broken leaky faucet. original quote was $250 after texting a picture of what was wrong but the price just went up from there. Then he came inside and told us we had mold in our walls but to call xxx company (obvious affiliation) and they can fix it for us. when we refused he called us 3 times telling us how important it was but after charging $650 to repair a few elbow pvc pieces we didnt trust anything he was saying. He also wrote up our reciept for more than he charged so we could submit a reimbursement to our insurance company. All and all super shady.
Response from Grace Plumbing
"NO MEMBER from Grace Plumbing has ever met this member. Grace Plumbing has NEVER done any work for him. In fact, we have never communicated with him. Everything in this review is FALSE! I was told by a supervisor from Angies LIst that Angies LIst will NOT demand invoices to prove a complainer's validity. (Invoices are REQUIRED by The Better Business Bureau to confirm validity of a complaint!) Check the BBB to read real complaints FOR FREE!!! But since Angies List will not require a person to submit an invoice from the company that the member is writing about, how can any reviews at all be credible? Many plumbing companies do in fact pay Angies List to be found in the better search areas. The advertising is FALSE when it says that NO BUSINESS CAN PAY TO BE ON ANGIES LIST! OUR COMPANY GET SOLITED BY ANGIES LIST REGULARLY!"
Megan F.
Mar 2014
I needed to have the valves replaced under my sink. This had to be done before I could install the the dishwasher that I had already purchased. I needed this job done quickly. I called several places and was told that it would be several days before someone could be sent out or worse, they didn't answer. Sunshine plumbing answered on the first try and were able to come the same day. The technician was knowledgeable and professional and for that I am grateful.
Danielle B.
Feb 2014
We knew that our first home needed serious re-plumbing done in order to qualify for standard home insurance before we signed the papers (PB pipes are uninsurable in most areas now). We searched Angie's List for reputable, local companies and got a few estimates for the job.
What set Grace plumbing, and Kevin, apart from the pack was the manner with which Kevin spoke to us and the knowledge he possessed about his craft. Kevin came prepared to the estimate appointed (on time) and listened to our concerns patiently, understanding that we knew what we wanted and needed to have done. He brought with him a formal estimate sheet to write on as he went around the house so that we had everything in writing and could review together while making our decision...one of the other companies we went with just gave us a ballpark figure over the phone without really hearing what we wanted/needed done.
After we had gotten our estimates we took a look at them all; Kevin's quote was right in the middle range of prices. We decided to go with Grace plumping because we felt that Kevin cared about how his work held up overtime; he wasn't interested in a slap-dash job to get a check. He takes pride in the outcome of his services, including warranties on much of the work, with his goal being to provide a product and service that lasts. The saying is true in most cases: You get what you pay for. HOWEVER, expensive doesn't always equate to quality so you must do your due diligence!
The re-plumb commenced and within 4 days (2 days for the re-plumb, one day for inspection from the county, and 1 more to repair the drywall) the project was complete. The employees were very professional and called us daily for updates on the project. We felt included the whole time, with Kevin explaining the materials and process so that we were knowledgeable about their work. The re-plumb looks fantastic...no more ugly plumbing pipes barely hidden in a closet! Everything is completely enclosed and the drywall was repaired so well that I cannot tell any work was done at all. The horrible re-plumb from the 1990's is gone, the house functions as it should, and no more unsightly pipes.
I highly recommend Grace plumbing and am very satisfied with their work on our house. I will be keeping their contact information and using them again when I am ready to start remodeling projects!
What set Grace plumbing, and Kevin, apart from the pack was the manner with which Kevin spoke to us and the knowledge he possessed about his craft. Kevin came prepared to the estimate appointed (on time) and listened to our concerns patiently, understanding that we knew what we wanted and needed to have done. He brought with him a formal estimate sheet to write on as he went around the house so that we had everything in writing and could review together while making our decision...one of the other companies we went with just gave us a ballpark figure over the phone without really hearing what we wanted/needed done.
After we had gotten our estimates we took a look at them all; Kevin's quote was right in the middle range of prices. We decided to go with Grace plumping because we felt that Kevin cared about how his work held up overtime; he wasn't interested in a slap-dash job to get a check. He takes pride in the outcome of his services, including warranties on much of the work, with his goal being to provide a product and service that lasts. The saying is true in most cases: You get what you pay for. HOWEVER, expensive doesn't always equate to quality so you must do your due diligence!
The re-plumb commenced and within 4 days (2 days for the re-plumb, one day for inspection from the county, and 1 more to repair the drywall) the project was complete. The employees were very professional and called us daily for updates on the project. We felt included the whole time, with Kevin explaining the materials and process so that we were knowledgeable about their work. The re-plumb looks fantastic...no more ugly plumbing pipes barely hidden in a closet! Everything is completely enclosed and the drywall was repaired so well that I cannot tell any work was done at all. The horrible re-plumb from the 1990's is gone, the house functions as it should, and no more unsightly pipes.
I highly recommend Grace plumbing and am very satisfied with their work on our house. I will be keeping their contact information and using them again when I am ready to start remodeling projects!
Glenn H.
Feb 2014
Great service on the new kitchen plumbing. The team paid attention to detail and did a nice, clean job with the kitchen sink, drains, disposal, special venting, and special ice water line (with shut-off valve) on the opposite wall. The under sink plumbing was well put together with craftsmanship and symmetry.
Glenn H.
Jan 2014
Mr. Grace arrived onsite on time. He had to use a special tool to do the job...even so, it was very difficult to extract due to the build up of from the city water. He had a very positive, professional attitude, which is nice these days.
Response from Grace Plumbing
"Thanks for the kind words [member name removed]. It has has always been a pleasure to provide our plumbing services in your home. We at Grace Plumbing appreciate your continued trust in our company and wish you and your family all the best."
Megan F.
Oct 2013
We had just moved in after making our very first home purchase, and on the first night our garbage disposal broke right along with my heart. I was worried about picking a good plumber to repair the damage. I had never had to find my own before; having been a renter my entire life. All I ever had to do was call my landlord and he or she would send an expert to repair my problem. So I procrastinated and procrastinated until I finally had to call for help.
It was a Saturday afternoon and the smell from the sink had become absolutely intolerable. I needed help, and it could not wait until Monday. So I picked up my phone and did a search for a plumber with Saturday availability, and as fate would have it, I found Grace Plumbing in Lake Mary!
Our technician, Kevin, put my anxiety at easy from the moment he picked up the phone. He was courteous, knowledgeable and forthcoming about fees from the start. It only got better from there. He arrived especially prompt. He was prepared and skilled in his work, furthermore he was clean and efficient in the execution of the job.
Thank you Kevin! You made my first service call a stress-free, enjoyable experience.
If you live in the Central Florida area and you need plumbing services, I highly recommend you call Grace Plumbing. They are available 24 hours a day and seven days a week, so there is no need to wait till morning; or worse, Monday.
It was a Saturday afternoon and the smell from the sink had become absolutely intolerable. I needed help, and it could not wait until Monday. So I picked up my phone and did a search for a plumber with Saturday availability, and as fate would have it, I found Grace Plumbing in Lake Mary!
Our technician, Kevin, put my anxiety at easy from the moment he picked up the phone. He was courteous, knowledgeable and forthcoming about fees from the start. It only got better from there. He arrived especially prompt. He was prepared and skilled in his work, furthermore he was clean and efficient in the execution of the job.
Thank you Kevin! You made my first service call a stress-free, enjoyable experience.
If you live in the Central Florida area and you need plumbing services, I highly recommend you call Grace Plumbing. They are available 24 hours a day and seven days a week, so there is no need to wait till morning; or worse, Monday.
Response from Grace Plumbing
"Thankyou for the kind words (removed member name)! It was my pleasure to serve your plumbing needs on that Saturday, and I hope you will remember us if you ever needs a professional plumbing service in the future. Many Blessings Kevin Grace"
Sandra H.
Sep 2013
The provider was able to respond the day we called and completed the work in a short time.The owner,Kevin contacted us with an approximate arrival time.Kevin was professional and fixed the leaking pipe and another suspect section at no cost to ensure we would not have future issues.
Response from Grace Plumbing
"Thankyou for allowing Grace Plumbing to serve your plumbing needs today. I am very happy that we were able to work with your home owners insurance company and have most of our charges reimbursed by them. I spoke with your adjuster and all of our Infrared Detection charges should have been reimbursed back to you. So thank-you again for trusting Grace Plumbing and we hope you will remember us if you need professional plumbing services in the future."
Robert I.
Mar 2013
They kept trying to do short cuts on the job. They would show up at 11 and leave at 1. It was supposed to be a 3 day job and it ended up being a few weeks. They applied pressure to a pipe and they said it check out, later that night, I went to my garage and water was pouring into my garage. This happened on a Friday and it took me a few days to contact them and get a hold of someone. They whole project was mess. After all this was done, my air conditioning was not getting into one side of the house. I had to have someone check it out and we realized that they smashed one of the air vent pipes when they were working on the plumbing.
Response from Grace Plumbing
"The gentleman, {Member name removed} has made many errors in this post. First, as he states here, his post here was on made March 4, 2013 and the job was completed Sept 12, 2012 -- approx 6 months after job completion. That should bring rise to suspect. In fact, the job was actually completed in October of 2011 - appox. 18 months prior to his post here which explains some of his errors. There were not one but three different companies working in his house and two different companies working in his attic at that time when he complained about his AC. We did not touch his vent system as he complains. We did complete the RE-PIPE job in 3 days as we estimated. Our entire new pipe system (not just one pipe as he states) was air pressure tested and appoved upon completion of the job as required by plumbing code. The water pouring into his garage was caused by an old Delta shower valve on his 2nd floor that had been badly corroded with age and failed the next day after our re-pipe job was completed, tested, approved and signed by ALL PARTIES. I answered every call made by Mr. Ingalls immediately. I am available 24/7 even on weekends. I do not use answering services as many companies do, instead All my calls come directly to my cell phone. If I miss a call, I always call back within minutes. The total price of the RE-PIPE job was NOT $6,000.00 but was only $5025.00. We quoted Mr. Ingalls $595.00 for a new shower valve and trim with installation and life-time warranty after the re-pipe job was completed and his shower valve later failed. He appoved it and we did it within a few hours subsequently the following day. When a person waits approx 18 months to review a job that was completed in his house, you can imagine that mistakes may be made, and in this case, many mistakes were made. None of his complaints concerning our company are valid. {Member name removed} is enjoying a life time warranty with his entire re-pipe job and the shower valve. He was not happy that his shower valve failed so soon after our re-pipe work was completed and tested, but we were certainly not responsible for corrosion, age and failure of his Delta Shower faucet valve."
Andy W.
Sep 2012
The whole thing was a pain in the you know what but the folks at Grace made it as smooth as possable!!
Response from Grace Plumbing
"Member, It was a pleasure serving you and your family yesterday and I hope everything goes well for you and your family. I trust all is well with your plumbing in the kitchen and if there is ever anything else, please mention this post for an extra $30.00 off the next service. Thanks again!"
Glenn H.
Aug 2012
We had a main pipe leak coming into the house. We called Grace Plumbing for a repair. They were very responsive and arrived early. They were very professional, courteous and resolved the situation very quickly.
Response from Grace Plumbing
"Thanks Member, I appreciate the opportunity to serve you and your family. Thank-you for posting your thoughts here. Many Blessings"
RAPHAEL A.
Jul 2012
The company brought a leak detector. The equipment did not reveal any leak. It wasn't sensitive enough to find it. I paid him $350.00 and still had the leak. He gave me an estimate to do a repipe for $3800.00. I told him I would get some other opinions. He came in a timely manner but I thought the price was very expensive. Another plumber told me his equipment would not pick up the kind of leak.
Response from Grace Plumbing
"Member, Grace Plumbing never charges anyone anything without first giving a quote before any work is done. Only after an agreement with every customer is any work even started. Leak detection is never an absolute science. There are some leaks that can not be located by any machine or by any person. We have the most expensive infrared and ultrasonic leak detection equipment as well as subsonic equipment and pipe locators. Even with all of that, there are still some leaks that can not be located. There is no machine is will locate every hidden leak, but I believe we are the best at locating hidden leaks. Our re--pipes have a life-time warranty even on the labor. We only use ultra-pex pipe. With our warranties and our more expensive materials that we use, our jobs cost us more to do and not every re-pipe job is the same, so you can not always just compare a re-pipe estimate by only looking at the price of the job. There are MANY factors. Most companies re-pipe houses with inferior plumbing so that they have to be re-piped again within about 10 to 15 years. We do not. I wish you and your family the best of luck in all your future endeavors and thank-you for using us for the work that we did."
Rita M.
Jun 2012
Where to begin? The plumber sent by the owner showed up the first day without basic equipment that he needed...shovel, ladder, etc. During the course of the replumbling, the electrical wire to our hot water heater was cut as was a wire to a light fixture in our bathroom. Suddenly our rear sprinklers were no longer working. When the job was done, the hot/cold pipes connections were reversed in the kitchen (sink, dishwasher, icemaker), our bathtub, and in the hot water heater, plus, the plumber did not check to see that the water had been turned back on in all the rooms. We incurred expenses having the work that was done incorrectly repaired (plumbing, sprinklers, electrical). We were also billed for the balance due at the completion of the work BEFORE the work was completed. When I called to ask that Mr. Grace come out to the house to discuss all that had happened with us, he said he would discuss it on the phone. He seemed to delight in the fact that we had had the repair work done by a company other than his because it voided our warranty.
In the end, we are left feeling like Mr. Grace took advantage of an elderly, hearing impaired man who was in the middle of what he felt was an emergency situation. We feel like he overcharged us and then did a sub-standard job to boot.
In the end, we are left feeling like Mr. Grace took advantage of an elderly, hearing impaired man who was in the middle of what he felt was an emergency situation. We feel like he overcharged us and then did a sub-standard job to boot.
Marc B.
Dec 2010
Grace Plumbing came out to my house to perform "leak detection" service as my water bill had been high for two months. Couldn't find leak-- still charged $295-- but informed me that I probably had a slab leak and recommended I replumb entire house-- 4500 square feet, low five figure amount. Google search told me that this is what they usually "find." Handyman came out a couple of days later, easily found leak outside and fixed a leaky faucet that was taking Grace three visits to repair for $100. Water meter no longer spinning, problem resolved, and money saved. Don't use these guys.
Response from Grace Plumbing
"Hello member, I have reviewed your post. Please contact Grace Plumbing at 407-620-5429 to resolve your dispute. If you can provide an invoice from this "handy man", we will gladly reimburse all the charges from us. Grace Plumbing"
NEAL G.
Nov 2006
I installed a new dishwasher myself. There was a leak in the line that I installed. The water was turned off to the dishwasher under the sink and there was no leak. The plumber's representative insisted on performing a leak detection for pressure leaks in the house for $400.00 beforehand after knowing that the water meter at the house showed no movement. Then he removed the dishwasher for $175.00 and found the hose coupling link. The Plumber's representative was not licensed. The representative wanted to replace the dishwasher line for $275.00 and the dishwasher angle stop for another $275.00, but not hookup the dishwasher. We refused. The company said it was normal for an unlicensed individual to be sent alone to do work under a licensed plumber. Essentially I had a dishwasher pulled out and not re-hooked up for $575.00. It was self evident that the leak detection needed not to be done. Was 3-4 hours late from the time said to be arriving at the house. My wife waited the entire time.
Homeowner
Mar 2006
IT WAS GOOD. HE WAS VERY NICE. I WAS IN AN EMERGENCY TYPE SITUATION. HE CAME OUT VERY QUICKLY. I HAD CALLED SEVERAL PLACES, AND THEIR PRICE WAS VERY FAIR. HE WAS HONEST. HE WAS A NICE, SMALL BUSINESS MAN. I LIKE TO SUPPORT SMALL BUSINESSES, AND I FELT HE WAS WORTHY OF SUPPORTING.
Homeowner
Mar 2006
THEY WERE VERY CLEAN AND PROFESSIONAL. THEY GOT IT DONE WITHIN THE TIME FRAME THEY SAID. ACTUALLY, I DIDN'T REALIZE WE HAD MOISTURE DAMAGE. IT WAS COMING FROM UP UNDER THE HARDWOOD FLOOR IN OUR LIVING ROOM. THEY USED A MOISTURE DETECTOR AND TOLD ME TO CALL THE INSURANCE COMPANY. WE ENDED UP GETTING THE HOUSE RE-PLUMBED FOR THE COST OF THE MOISTURE DAMAGE.
Licensing
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FAQ
Grace Plumbing is currently rated 3.8 overall out of 5.
Grace Plumbing accepts the following forms of payment: CreditCard
No, Grace Plumbing does not offer free project estimates.
No, Grace Plumbing does not offer eco-friendly accreditations.
No, Grace Plumbing does not offer a senior discount.
Yes, Grace Plumbing offers emergency services.
No, Grace Plumbing does not offer warranties.