FREY WATER SYSTEMS INC

This is a one man company. He did come as scheduled and installed a chlorine injection system and retention tank ($1500). He unfortunately connected the injector to the well pump so the only time we got chlorine was when the pump went on. Only one retention tank for 7 people living in the house. The water quality went very downhill after he installed the system - putrid sulfur smell in both cold and hot water and iron content so high my white clothes began getting yellowish. The back of our toilets had sulfur and iron bacteria slime growing all over them and I was CLRing my toilets every 5-7d. I called him back many times and he told me that the valves on top of the carbon and softener tanks were too "fancy" and did not work properly (only 3 years old mind you) and told me I needed his "old fashioned" valves which I happily took him up on (I would do anything to fix the problem) - for this he charged me $800 and told me he was giving me a discount. These valves are very old and I have since found out they retail for $75. The quality of our water was so bad I paid to have the water tested to prove to him that the system is not working. He then told me it was a problem with the pipes in the house and he was not a plumber. He was also servicing our system - I checked the chlorine tank every 4 or 5 days and it was never at a different level. He told me he was filling it. Not so but he did charge me $75 + chlorine per month for the 3 months I employed him. Out of desperation (we were now down to brushing our teeth with bottled water as the smell was so bad) we consulted another company - Culligan - who identified multiple problems -the above + the carbon was impacted such that water was not coming into contact with the carbon . Too many issues to list - when I last called him he informed me that he has checked our system and it is working great - essentially negating my concerns. I have had to spend thousands of dollars more to correct our system which now is giving us colorless and odorless water - problem seems solved and for $59 a month, they are servicing and adjusting the chlorine and flow according to our family's needs.

Everything went as promised

The company was hard to reach. Finally we got a tech to the house. He stayed 30mins and charged $75. The water was not much improved after a few days, so we called back. The tech scheduled an appointment and then never showed up. Absolutely ridiculous. Poor customer service and ineffective repairs. Total disappointment.

The worker showed up as scheduled and completed the work quickly and thoroughly. The price was exactly as quoted over the phone.

They came out, and were able to take care of me same day. I would recommend them to others. I was in the hospital and they took care of it when I wasn't even home, so it was hassle free.

Excellent.

The overall experience was excellent. They came on fairly short notice. The quality of work was good. The price seemed awfully high, but I had nothing to compare it too. They were punctual, responsive, and professional. I would use their services again in the future.

They took the softener completely a part and thoroughly examined it. They had to replace several minor parts. The service man was courteous and efficient. He cleaned up after himself so well you couldn't even tell he had been there. I was very pleased with every aspect of the experience.

A couple of years ago I started looking for a new filter to replace an old, failing system. I didn't feel comfortable with the high pressure sales and differing opinions about the quality of our water and what needed to be done, so I put off doing anything until now. Frey Water Systems was recommended to me by a casual acquaintance. Larry Sikes was very knowledgeable and believable. He explained the situation well. Their product was similar to what was available from most other vendors, but at a much more reasonable price. Installation happened almost immediately and was done very professionally. Larry came back out to explain how to maintain the system and must have told me a dozen times that if I have any questions or problems, to call him. Overall, this was an exceptional value.

Frey comes out quickly to assess and repair the parts that are broken or not working. They are friendly to deal with on the phone when we call for service.

Frey water systems came out as scheduled and explained everthing they were going to do so we could understand it. They installed the system and it has worked without a hitch for one year. They give you IN WRITING that all service calls are free! They make their products to last. The only drawback was when they explained the process of chloronating the house pipes, they went through that pretty rapidly and they dont give you a instruction sheet for future use. I had to call to have it explained over the phone the next time we needed to chloronate the house pipes. Overall, I would recommend this company to anyone with well water that needs a water treatment system. Plus, the water is wonderful.

THE WORK WAS DONE AS PRESCRIBED IN A PROFESSIONAL MANNER. OUR WATER IS WELL WATER WHICH PRESENTS MANY CHALLENGES. THE SYSTEM HAS WORKED VERY WELL THE VAST MAJORITY OF THE TIME. WHEN A PROBLEM DID ARISE, IT WAS HANDLED UNDER A LIFETIME WARRANTY WITH EASE AND VERY QUICKLY.