FLOORING CENTER

They were excellent, from the moment that I walked into their center in Dr Phillips, through the quote and contract process with Vicki, and through the installation with Bobby, Derek and crew. They even came the day after Hurricane Irma, which I was sure wouldn't happen. I will be using them again to re-floor the downstairs. They are truly great!

It was a good experience. They crew with the carpet was very good, fast and punctual. The quality is very good.

We are going to get the carpet. The salesperson was very professional and the cost was reasonable.

After an attempt at sanding some chair damage out of my existing wood floor, it was decided I needed to replace the entire floor with new wood over the top. They quoted a new price and I shopped multiple providers for the best offer. In the end I decided on another provider.

The guys from Flooring Center were very professional. They did it at a timely fashion. It took longer because were having problems with my floor but they didn’t complain or charged me extra. I got special ordered wood but I paid extra for that. Everything is good.

The gentleman who came to measure and give an estimate, was truly friendly and knowledgeable. He explained everything to our satisfaction. As a whole, they were very accommodating and even returned the next day when I called them to repair one small area. They were prompt and promised to return if we needed any stretching done in the future. I highly recommend THE FLOORING CENTER.

The installers were excellent. The quotes seemed a bit high and I asked the sales rep for an explanation prior to installation. I was told due to odd shaped rooms we needed to order extra carpet but we would have a big piece of carpet left over. When the job was finished there was very little carpet left over. I called the sales rep and was told she mistakenly told me there would be extra carpet left over and in fact there would not be any left over carpet. I told her it looks bad when you keep changing your story. She claims all of her calculations were done in an honest way, you can draw your own conclusions.

After doing extensive research both online and through visiting several stores I selected The Flooring Center as my hardwood flooring provider. My experience was quite the opposite of the another reviewer. Upon walking in the showroom I was greeted by a kind and courteous sales rep. He spent almost an hour discussing and showing me possibilities for my home as well as talking about the current state of the flooring industry. Unlike other places I felt like my sales rep was looking out for me rather than trying to up sell me the most expensive thing in the store. Don't get me wrong they carry only products that are mid to high in price range, but the quality is worth it. The thing that really sold was talking to a friend I ran into at the grocery who had some work done by them several years before. She had an issue with a piece of trim that cracked when her husband dropped a dumbbell on the floor, even though it was her husband's fault she called her salesmen to see how to fix it, the salesmen talked to the general manager, 2 days later the same installer that did the job came and fixed the problem with an extra piece of trim that they had left on the job at no charge. My experience with measurement process, scheduling and the actual installation was top notch. Everyone was on time and communicated with me what they were doing. It was a big plus to be able to speak intelligently with the entire installation crew. The job took 5 days total and I could not be happier. I am quite the clean freak and when completed everything was clean and tidy. My sales rep. made a follow-up house call and all is smiles. Side note, hottest installer ever... the one with muscles. I may need to do the den just to get him to come back.

Tile floor is fine, except for cracked base tile. Carpet is fine.

My experience, both as a homeowner and as an Interior Designer with the Flooring Center was the worst experience I have ever had! It took weeks to complete. In the process, the installers broke my dishwasher and dented my refrigerator. After removing the tile, they took a "yard blower" to blow the dust supposedly out the door, however it went everywhere! While installing the upstairs hallway, they pulled the existing hallway carpet up and destroyed the existing bedroom carpets. As a designer, my clients were less than pleased, reflecting badly that I had contracted with them. None of my calls were returned, when trying to rectify the situations. I would not recommend this company to anyone. The owner, Dave Rusnak could have cared less along with his sales associate, Gayle Bergstresser. My calls to her were not returned either. Not a customer oriented company.