FIREPLACE & GAS SERVICES, INC.

At first it all went ok, because when you are a paying customer you are the greatest person in the world but when you call to complain about a work poorly executed in the first place (after 4 years) a leak on the "roof repair"... you are not the greatest anymore. I have discovered a leak coming from the area where they supposedly fixed the roof around the chimney, most people would think I am being unreasonable because of the 4 years period, but after a reputable roof company did inspection, the technician the explained to me that it was done improperly or extremely poorly right from the start, it had shingles missing and holes in the existing shingles and they only applied a rubber like agent to seal around the chimney instead of actually redoing the roof ( installing new underpayment and shingles). I Understand that after 4 years you may not be able to warrant every work you perform, but I believe that when the work performed is extremely poorly executed you should honor your company name and refund your customer the amount they paid for that particular job ( in my case they had to refund me just $260.00) such a small amount to be honest, fair and do the right thing. I am saying the right thing because even though it was out of the warranty period if It was one of my customers I would recognize that the work was poorly executed in the first place and the customer (me) deserve to be treated right...well the reality is that they do apparently do not care how their work and reputation will be after 1 year (warranty Period). Please be aware and ask a good roofing company to check the repair they did or will do on the roof because that is one place the Orange county inspector sometimes do not go to check if it is ok, and they will rely on the fact that it "passed" the inspection to tell you everything is fine. In my case it was not!

Not responsive and don't seem to care about customer satisfaction.

I got a new smoke arrestor/chimney cap. It got done so fast I didn't even know when the job was finished. We have already used the fire place and have had no problems.

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They were good. They fixed it.

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It went well. He came out and he had been out earlier and had completed some work. He came out again and fixed it completely. He did a good job at a very fair price. He was prompt and very professional in his manner. Would definitely use them again.

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I made my appointment with them and due to a high volume of repairs, it took a week for them to come to the house.  They called the day before to give me a time the service man would come, and he did come right on time the next day.  He was efficient and knew exactly what the problem was plus he had the part on his truck, and I did not need to have him order one and return for another service call. He cleaned the pilot light assembly and set to order the rest of the fireplace well.  It works like new even thought the unit is almost 10 years old.
I would definitely use them again for our annual service.

It took weeks to get a response on the summer kitchen remodel project. They had a large project at Disney and I had to wait. When I finally got the proposal, the labor quote was much higher than I had anticipated and chose not to use them. The servicing of the interior fireplace and the installation of the exterior fireplace unit went well and as expected. I cannot necessarily recommend them for outdoor kitchen remodels.

Fireplace and Gas Supply were responsive in scheduling a first visit within a couple of days, and their technician creative in finding a simple solution to routing the gas lines through the attic crawlspace (and exploring the space to confirm that the route was feasible).  Within 4-5 days we received a comprehensive and detailed quote on both the supply (including tank) and a replacement fireplace.  We decided to proceed with the work effort based on quality and service provided.

Thru out the hole process all the crews were very professional, clean, respectful and knowledgeable ! I am a very picky guy and i have no complains! Would hire them again for sure! They have gone the extra mile!

This company was very responsive on the phone in determining my service needs and the serviceperson was polite and efficient.  Their charge was reasonable and exactly what I was quoted.

Extremely well. he was very helpful.

great

Keith came and serviced our fireplace. Found air in the gas line and eliminated that. He cleaned everything up, started it, and our fireplace is now working beautifully. We couldn't be happier. Wonderful service.