Fields Appliance Service Inc

Technician replaced electronic board. Oven still not bake properly. Called different repair company to fix. During assessment it was found that the Fields technician fail to plug in one of the wires. Wires plugged in and oven now working properly. When I called Fields and explained complaint the lady didn’t care to offer even an apology. Don’t hire these people.

When I called KitchenAid they assigned the repair to "Fields Appliance Service." Lesson learned - check reputation of company before you agree to service OR look for reputable, local company. - Every employee I encountered had a negative attitude - Took 3 trips to repair (wrong part first time and then broke something else in process) - Over-priced - Difficult to get in touch with someone to resolve things If you have a bad experience, please help others avoid a bad experience. You can file a complaint with KitchenAid so they see an overriding pattern and stop using them as a contractor.

Do not use this company . You will be very disappointed with them. They have been repairing my fridge for last 3 years and every time they quote you the same parts for different issues . When called to find out how there can be same parts involved for different issues each time ( btw the same tech gives the quote for same parts each time) and that we want to have another tech look at it , we were told that it is not possible to send someone else send over. The whole system at this company is unbelievable. I would not trust them and look for a better company to fix your appliance, I am sure there are some many out there that will appreciate you and your business.

Called whirlpool repair due to leaking 3 year old dishwasher. They setup the repair order with Fields Appliance Service. Fields technicians (2) arrived on schedule as promised. After I explained that the dishwasher was working fine, except for a leak that I could not locate, they proceeded to look under the dishwasher with a flashlight for exactly 42 seconds. Then they conferred with each other, and after some whispering they proceeded to type up the estimate. I Asked what was going on with the dishwasher, and they did not answer instead continued to enter data in their computer. After several minutes of silence, the showed me the estimate on their screen. $508. to replace the sump which has a crack, hence the leaking. I asked why so much and they said its a catastrophic repair and the most expensive to replace. I said I understand, but I can replace the entire dishwasher for less. I declined the repair and paid their service call fee $98 and sent them on the way. Afterward I called Whirlpool to find out what the replacement part costs, and they told me it was $60 plus tax! I understand markup and labor, but this was a significant price difference, so I called Fields Appliance to inquire why it was $508 to replace a $60 part? I was told that the technician said I need to replace the entire motor assembly and everything attached to the Sump pan. I indicated that that was unnecessary as the dishwasher was working fine except for a leak. They stated that they would have the service manager call me. After several days no call. I called back and left several messages but no one called back. My conclusion is that they wanted to replace several parts that did not need replacing, and therefore are not a reliable repair company. Reminded me of a shady used car dealer. BEWARE of this company, they will try and swindle you for repairs that are not needed, and bill you $98 for a service call! Despicable!

Horribly. AGAIN! The only reason that we've ever dealt with Fields Appliances is because we "backed into it" via the extended warranty we purchased when we bought our Maytag refrigerator nearly six years ago. How we have WISHED that we had ANY, ANY alternative to this company! Every single time we've dealt with them has been an exercise in frustration and/or profound disappointment. Today is merely the latest such instance. Having waited three weeks for a return visit with the part that was ordered, we FINALLY had that visit scheduled for today, between 3-6:00 PM. Right. Well, it's now 5:34, we've neither had the repairman call or simply show up, AND the Fields office is closed! What a way to run a business. Folks, don't walk, RUN away from Fields!!

I have had the worst experience of my life as far as appliance repair goes. First off, don't EVER by a Whirlpool appliance (@WhirlpoolCorp). I bought my wife a high-end 5 door refrigerator and I am currently awaiting a visit for my fourth service call. The fridge has two ice makers and the one in the upper section stopped dispensing ice. The technician (Earl) came out and replaced a motor in the ice maker. This worked for a few months and then went out again. The same technician came out and replaced the motor again. My thought is that you would want to diagnose whatever was causing the motor to break, but I am not the technician. (The ice maker is still currently working, but I have my doubts that it is a long-term fix.) About a week after Earl replaced the motor in the ice maker, the refrigerator stopped cooling. I had to throw away $200 worth of food and wait a week until the same technician could come out. The cooling problem must have been intermittent because when he showed up, he said the fridge was working fine. The technician was rude to my wife and very dismissive about her description of the problem and continued to claim that the fridge was working fine. However, he said he was going to order a new computer board and replace it. During the wait for the part, the fridge was definitely not cooling. He showed up and replaced the computer board, but within a week, the fridge was not cooling again. This time, my wife called and said she wanted a different technician to come out. I decided that I would take off from work and deal with the technician. Who shows up, but Earl. I allowed him to do his "diagnosis" and he said that an actuator was not working. He did not tell me if he had the part at the shop, how long it would take to get the part, or try to setup a follow up appointment. At this point, I told him that I wanted all of the repair records for the fridge and I wanted to speak with his supervisor. Earl told me he did not have a supervisor. I called the main office number on Tuesday (5/9) and the lady that answered the phone said that Don Morris was the Service Manager and she would have him call me the next day. By Friday, I had not heard back from the company. I called Whirlpool and complained and they were able to get me an appointment on Thursday 5/17, a WEEK later! By this time I will have been without a refrigerator for a month and a half. Don Morris did finally call on Friday afternoon and told me that he was sorry and said he would have a technician out to replace the part on Saturday, 5/12. I asked for a time and he said it would be "mid-morning." It is currently 1:30 PM and there is still no sign of a technician. I am incredibly frustrated with this whole situation and I feel like there is nothing I can do about it. I will file a formal complaint with Lowe's (place of purchase) and Whirlpool against this company. I also feel that Whirlpool has not done enough in providing good customer service or to protect their name brand.

Mr. Morris, Attached are the photo’s you requested of your service technician’s “work” and how he left the job. During the visit, he (John Barreto) was very rude, disrespectful, flippant, and threatening to the point that my wife did not feel safe. Luckily, my wife had friends over who were about to leave but decided to stay to ensure her protection when they heard the comments and attitude of your technician. This is completely unacceptable!! You cannot allow your employees to treat people this way, especially women. Customers should not have to feel uncomfortable or unsafe in the least during a service call and I will not tolerate it. You need to address this issue and I will as well. What the attached photos don’t show are the noxious fumes and horrible smells that were allowed to fill our home because the technician left the drain hose disconnected and did not drain the festering waste water from the dishwasher but instead allowed it to drain out of the disconnected hose into our cabinets and ultimately onto the wood floors and area beneath the cabinets where it will most likely damage the wood floor and leave lasting odors that cannot be cleaned. We also used the disposal before noticing the incompetence of your employee which of course sent more water and ground food waste spewing throughout the cabinets. The last photo is a random plastic part left lying on the floor under the insulation after the service visit. It has now been well over 2 months since this simple dishwasher repair job was contracted to your company. The dishwasher is far from repaired; we have had to accommodate 5 service visits so far with no end in sight, all of which take away our valuable time. We have had to do dishes by hand for over 2 months (again taking away our free time). I have had to endure hours and hours of hold time trying to deal with this issue between Fields, Whirlpool, and American Home Shield which takes me away from work and costs me money! And now, we have had to fix your company’s work, clean up your company’s messes, and be subject to your company’s rude, verbally abusive employees! I’m certain this is not the business image you or your company’s owner were shooting for but sadly, for you (and me), it is the reality of your quality of service. My original letter to Brian Fields, to which you responded, is also attached in this email train for your review. I hope you will pass this information on to your superiors and the owner. Mr. Fields, I have been trying to have a very simple dishwasher repair done for well over 5 weeks now. The job was first subcontracted to Fields on 18 September 2017 from Whirlpool. It is now the 24th of October and it doesn’t look like the job will be complete until October 31st since Fields canceled on me for the second time today. All that needs to be done in my repair job is to have new rails for the top rack installed, replace the bottom rack, and replace the silverware basket. This is a job that any person with opposable thumbs could do in about 30 minutes. Unfortunately, it has taken Fields Appliance Service more than 5 weeks and the job is still not done. The work that has been done over the last 4 service calls was incomplete and just flat out wrong! Your technicians are costing you a ton of money by having to come out 5 times (plus two cancelations for “technician emergencies”) on a home warranty repair to do what would be a 30 minute job for a novice. During those 4 visits, the technicians have managed to incorrectly assess the parts required to do the repair, have failed to order required parts, instead opting to jury-rig the repair by using half of the old broken rails! Even worse, he installed them crooked with almost a 2 inch tilt to the left! As it stands now, the top rack sits crooked, is not secure in what is half of an old broken two piece extending rail, and therefore the rack obviously does not extend properly so I cannot get glasses into the back of the rack because it does not come out far enough. This is the epitome of incompetence! That technician’s name is Alex Jimenez. If I were you, I would let him go ASAP or at least check his credentials and put him in retraining because he is absolutely not qualified to do even this simple repair that I could certainly do 100% better myself. He also improperly secured the dishwasher unit to the counter so that it was crooked and sticking out on one side. I had to correct this “repair” myself to make the unit flush and square with the cabinets. Obviously quality of work is not a priority for your technicians. You should address this issue as soon as possible. Another problem I am having with your company involves the parts department. At the first service call I told the technician that we needed the missing silverware basket replaced (as well as the rails). When Fields came out for the second visit, the only thing they brought was the bottom rack. On the third appointment the technician showed up without parts and couldn’t do anything. On the last (fourth) visit, the technician showed up with the wheels for the top rack rails but still no rails so as described above he decided to jury-rig the repair with half of the old broken rails. The rails finally came in last Friday but have still not been delivered. About 3 weeks ago, I got a call from Fields telling me that the parts department was not going to order the silverware basket because they considered it “cosmetic”!!! Unbelievable! The nameplate on the front is cosmetic, the stainless steel cover is cosmetic, but the silverware tray has an important function, it is certainly NOT cosmetic. The silverware tray holds silverware that would otherwise fall to the bottom of the dishwasher, hit the washing blade, and burn up the motor! How in the world can your parts department consider that cosmetic? That being said, it is a moot point because my home warranty company, American Home Shield, has confirmed directly with me, and directly with Whirlpool (who contracted Fields) that ALL PARTS AND SERVICE are covered. I have talked to AHS three times about this always with that same confirmation. ALL parts and service are covered, cosmetic or otherwise. Unfortunately this continues to be a point of contention. I do not know where the breakdown in communication between Whirlpool and Fields parts department is but they continue to insist it is not covered. Even after Fields told me they were going to call AHS directly but complained that they would have to wait on hold for 30 minutes. I understand their frustration because I have had to wait for hours on hold with both AHS and Fields because of this repair over the last 5 weeks. Finally your company conceded and said they would deliver the silverware basket and I would not have to pay for it but they continue to insist it is cosmetic and is not covered. I don’t get it. At this point, as I’m sure you can understand, I have become extremely frustrated with your company. I hope you are too. It must cost you a lot of unnecessary expense to stretch a simple 30 min repair to over 5 weeks and 5 service calls. Because of this frustration, I have insisted that this repair be completed now and by an actual qualified technician. It is STILL not complete. The company says they will call me back and they do not. This has happened twice. Finally, after being on the phone with Rita for an hour yesterday, she actually worked out to have the silverware basket delivered to me without being charged and got an appointment scheduled for today rather than this Thursday. But, unfortunately, this morning Jason called and said the technician had an “emergency”. Just to let you know, this is the second time in three weeks we have been canceled on due to a technician “emergency”. Seeing as you employ over 40 technicians, I find it extremely unlikely that this could happen twice and that Fields does not have a backup technician on call. I can only surmise that Rita and/or Jason was trying to appease me by scheduling an appointment with every intention of cancelling it the next day. This is unfortunate. Moreover, we were not even rescheduled f

They had to come out twice. First person was newer and did not think outside the box to fix the washer but did fix the dryer. Brian, the second repairman came to our Gainesville, FL home and was wonderful and did fix the problem. Both times they called ahead and arrived early in the estimate window. It is a long hold to reach their office. Maybe they should hire some help for Morgan? She was great once I her.

They are the sub-contractors for Jenn-Air. I have a Jenn-Air warranty on the refrigerator. They are the designated repair people. There were a couple of issues that we had to square away.

First I reported that the ice maker was not working and was told that it would take a week before a technician could arrive. The next day I noticed that the entire freezer was not cooling properly. I called back and now they were able to have a tech come the following day which happened to be a Saturday. When the tech arrived he spent 5 minutes looking at the problem and said that he needed to order parts and I would get a call in the next few days to arrange for the repair. I did not get a call and on Wednesday I called back and I was told that they could have the parts and repair it the following Wednesday. The next week the tech arrived and spent 3.5 hours replacing the evaporator and compressor. By the next morning I realized that now not only did the freezer not work but the fridge was now at room temperature. I called them back early on Thursday and they couldn't get a tech back to my home until Friday. He determined that the new compressor was defective. Of course he had to order a replacement and he returned the next week and finally completed the repair. I did have an extended warranty which covered the cost of the repair and the warranty company is who selected this service provider. If I had a choice I would never use this company again. Not only was the time to repair extremely long but the first repair attempt actually mad the problem worse.

Tech had not been trained how to do this. He spent almost 2 hours disassembling the micro wave which is attached to the top of the built in oven. Finally got to the top of the micro wave and proceeded to break the bulb. Service call was supposed to cost $89 he wanted to charge almost $300. Said they had a minimum charge of $255 plus parts to replace the bulb in my micro wave.

.

Replaced the same part 3 times. The fourth part failed in a week. Either they are using cheap parts or they never tried to figure if somerhing else was causing the failure

unknown

I can not believe Whirlpool continues to offer service through Fields Appliance.  Fields is, by far, the worst company I've ever dealt with.  Our dishwasher has not worked properly since we got it but every time Fields shows up, they add a new problem.  I initially called because the unit wasn't cleaning properly.  After Fields "attempted" to fix it, not only was it still not cleaning but it was now leaking all over my brand new hard wood floors.  When I called about that issue, it took several days for them to come back out and try again.  After a month and 4 visits, I still do not have a functioning dishwasher and they are in no hurry to fix the issue. The last straw was their coming to install the arm that we had been waiting for 10 days.  One wash later, the same day as the repair, the arm was lying on it's side at the bottom of washer.  When I called Fields and asked them to come back out, I was told they couldn't come back that day.  When I pointed out that they did not do their job earlier that afternoon and I wanted them to come back and do it properly, I was told they would return in 6 days.  I have no confidence that it will be fixed then either and the fight continues.  By the time they returned to fix the arm, the dishwasher had mold all over the inside.  Not sure where the mold ends and I am concerned that it is under my floor as the dishwasher was leaking thanks to their work.  Fields does not seem at all concerned about the mold and suggested I put vinegar in the bottom and let it sit for a few hours.  This was the final straw.  I called Whirlpool again and spoke to risk management, which has offered to replace the dishwasher and that is now on order.  Of course Fields will be the ones installing so I expect more problems.

I truly can not imagine what the Whirlpool Corporation is doing.  We feel the repair service they sent us to is a scam.  To add insult to injury, Whirlpool Corporation phoned  us to offer us a discounted new stove.  (I note that they matched Lowe's price on the model they offered to sell us.)  I saved the message on my phone. I have to wonder if this is even legal, and why would we buy anything from Whirlpool?

It took a couple of visits to get all affected parts identified, ordered, and replaced. Carl and Russel were both experienced and competent, and a pleasure to have in our home. Fields confirmed warranty coverage on parts, and honored their original labor quote despite having to make several trips and struggle to get access to the unit to complete repairs.
Scheduling was very well organized, making it easy to plan around service visits.
Grille is now fully functional. Very satisfied with results.

.

unknown

Technician installed gasket backwards. I had to ask him to correct it. He then installed incorrectly by not leaving an over lap on each side at the bottom. When he left I had a leak on both sides instead of one side when he arrived. I youtubed it and fixed that part myself. The tech decided to take the dishwasher out from under the counter, no need to do so for this repair, when he did this he pulled the unit by the door to the right. This pulled a piece of wood off of the cabinet. The tech stated the wood was loose, it was not. I understand that this company requires the homeowner to sign a disclaimer if the tech notices a defective piece prior to working on the appliance.....I signed no such waiver because the cabinet was not defective in any way prior to him working on the appliance. They sent out another tech to take pictures, I was told so it could be repaired. No contact was made with me so two weeks ago I called and spoke to the office manager, she assured me the owner would call me back. Todate no call and no repair. My home was not a year old at the time and was covered by the builder's warranty. If my cabinet was defective I could have had it repaired under the builder warranty. It was damaged by this company and they have refused to do the right thing and repair it. I would never use this company for anything! And I'd suggest other don't use them.

The belt that turns the tub in this front end loader washing machine breaks more frequently than preferred.  We did not buy from Fields but they have serviced it several times.  (Cheaper to replace the belt than get a new washer.)  The repair tech is knowledgeable and professional.  We would use this company again for repair services.

Upon completion of the job, they ran over the water line for the refrigerator and flooded my kitchen. I had to file with my home owners insurance because they never returned my calls. They really didn’t do the job, and they had bad service. Technician actually told me my brand new refrigerator was going to be louder than the old one (15 yrs) we replaced!

I made an appointment for my dryer to be repaired. The service provider was not within the original scheduled time. When he arrived he made a phone call to ask someone for instructions on making a diagnoses. After the phone call he decided that it was a fuse and replaced it. I was charged $170 for a service fee , labor and a fuse.  This seemed a bit high for a 10 minute job but I factored in my desire to have a working dryer. Unfortunately, I was not smart enough to double check the technicians work before I paid him and he left. My dryer was not repaired and I was back at square one minus $170.

they quoted a price when the service was done  the tech said he wanted more money

 and he tracked up the floor

 it took 3 visits to repair the dishwasher

I have a $3000 Kitchen Aide gas grill that is still under warranty. When the repairmain came out he said a module needs to be replaced. When it came in he replaced it but said another module needed to be replaced. He said it will be ordered.
When I checked with Fields after three calls and no calls back they said the unit was not repairable.
Poorest service I've seen.