EPLS Environmental Pest & Lawn Services

I’ve used EPLS for 2 years now, and my lawn has never looked as good. These people know what they’re doing and provide environmentally friendly service. Their prices are reasonable and their service is great. Josh Warner, the lawn specialist who comes here, has taken the time to point out the various types of grass in my lawn and what each type needs. He’s well informed, courteous and respectful. I highly recommend EPLS and Josh Warner.

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I can't say enough about EPLS. When I hired them 6-7 years ago, I interviewed 3 companies. They were in the middle, price-wise. I was impressed by the knowledge they possessed, and the fact that they have an arborist on staff. I am so glad I hired them, and recommend them every chance I get. Our yard is thick & lush, and everyone raves about it. Our yard care is one of those things I just don't have to worry about because I know I can depend on EPLS.

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Have used them for years and am very happy with the service.

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T he facts as I see them: We have extensive gardens on the sides of the house and in the back; there is no grass, just gardens. We have extensive pavered pathways, retaining walls, and the like, and, as such, are sensitive to staining by some of the materials used in the lawn/shrub care industry.

Their technician used a broadcast spreader at waist level, walked down the pavered pathways, and just let 'er rip. Material went everywhere -- up against the house, the windows, the concrete block retaining walls, exterior front entryway tiles, completely covered the pavered pathways and the retaining walls as well as the plant material -- everything, My wife and I were in the house and heard the material hitting the windows. I went outside to see what was going on. The technician said he had to make money, so he had to do it fast and and quot;get out of here,and quot; but said he'd blow everything off, which he did do.
I called the company and said that we need to figure out another way to apply the material, rather than essentially covering everything and hoping that blowing it off would prevent rust and other stains from material left behind. I said I would hate to see them have to spend a half a day at our house cleaning up rust stains. I was looking out for their interests, as well as ours. I had no intention of letting them go (we had just hired them), but I did request that another technician do our property, one that would be more careful with the applications.

This morning (Feb. 14, 2014), Mr. Roi Levin, Manager of the company, appeared at our front door unannounced. (Much later, we discovered that he left a message on my cell phone the day before, but I do not check or carry the cell phone with me when I am at home, as we have a land line which EPLS has on record and that he should have used.) He said he had no other technician to send to our property and that he felt the technician who was here could no longer be comfortable (my words) attending to our property. He further stated that the price should have been at least $175 per service call, rather than $60 per service call, the estimate to which we agreed and have in writing, but felt our property had too much and quot;liabilityand quot; (his word) and said, essentially, they were not going to service our property at any price, nor was he willing to renegotiate the terms. His entire demeanor was cold, uncaring, and simply unfriendly. Needless to say, I was stunned. Phone calls to the office after he left our property went unanswered and were not returned.

I should mention that the technician was also the estimator, and he spent well more than an hour reviewing the grounds with me prior to giving me the estimate and prior to commencing the work, so he full well knew what he was getting into and what were the challenges.

My opinion: As I had no intention of letting them go, I felt their response to my concerns was hardly professional. I do not yell and scream in peoples' faces, and I do not use profanity. I merely stated my concerns, and I feel that they were serious concerns that could have been relatively easily addressed. I also feel that it could have still worked out with the original technician, as my philosophy is that there's really nothing that can't be worked out if both sides want to. But Mr. Levin was adamant and refused to address any means by which they could service our property. By tripling the price, of course, he knew he was effectively pricing themselves out of the market. After he left our property, EPLS did not answer the phone when I called (I called twice), nor did they return the message I left on the first call.

There is no doubt our property is complex, but EPLS cliaims to be a professional organization who offers professional-caliber service. In my view, this couldn't be further from the truth. I feel I was given a low-ball price to get our business, then I guess they figured we'd put up with fertilizer and insecticidal material slung everywhere in the sloppiest of fashion, hoping that no stains would be left behind and that we wouldn't notice. Had the pavers or the tile or the iron fencing been wet or even damp, the fertilizer and iron granules would have stuck and it would have been a disaster.

UPDATE MARCH 16, 2014: Prior to EPLS, we had the best looking yard on the street Now it's clearly one of the worst. Apparently, when the technician blew all the granular material off the front sidewalk and driveway, he loaded up the material along both sides of the driveway and front sidewalk, which apparently subsequently burned the grass and a lot of grass has now died. Now I have long, dead strips of grass on both sides of the driveway and both sides of the front sidewalk. Yesterday and this morning, I put down eight bags of lawn soil to hopefully regenerate the grass, but the problem now is keeping out the wild bermudagrass in the dead spots. It's thus far cost me about $40 in material, plus two trips to Lowes, plus several hours of labor to rehab the dead areas.

I've owned my own home since 1966 and have lawn chemical service ever since. I've never had anyone this incompetent or do such an unacceptable job, let alone a job so bad it has killed off a good bit of the grass along both sides of the pavement. I have never seen a technician this sloppy, this disrespectful to my property, and I have never seen a lawn care company this rude and unprofessional. Phone calls (I think there were three over a period of several days) are still unanswered, as I presume they will be. I have nothing more to say them anyway.

Yes, they showed up on time, but overall, their rating in my view is clearly an F.

It went great. I've been using them for 20 years! They are very honest, forthright, and will treat you right. I would recommend them to anybody!

Excellent job. They have come right out usually the day after we called them. Lawn looks better than it did before.

I use them every two months. He is punctual, came and sorted everything out, and is a very personable guy. He said if you see anything in between services he will come back out and spray for no charge.

Fine. They are very responsive if I have any problems (with ants, for example) between regular treatments. He always calls the day before he comes out which I appreciate.

Roy, the sales manager, spent the better part of an hour on the phone giving me free advice about what I should do to get rid of the bug problem. He offered to come by my home and give me a free estimate. He gave me a one time price to come and spray. He was extremely friendly and it was a great experience. The gentleman even called me on his day off since I wasn't able to be at the home during the work week. It was a huge relief to be able to talk to someone who wasn't trying to sell me on anything and who could talk to me without having to come to my home to give me an estimate first.

I have been with them since 1993. I think it is an excellent company. I have never had any problem. If something comes up they are here in less than 24 hours. I am completely satisfied with them. The company has grown a lot since I have been with them. It used to be just Mark and his wife.

We have never had a problem with Environmental Pest and Lawn Services. They do really good job keeping our lawn bugs free. Their pricing is pretty economical also and their staff is professional and reliable. We would recommend them.

I was very happy with them in the beginning. In the past year, I have had to call them back many times because I felt the problems were not being addressed. My lawn now has many brown area even after calling them back 4 times. I have now been informed that I must pay more for a monthly service. I have called another service that tells me I have sod web worms. This problem should never have become this bad.

THEY'RE FINE. THEY'RE PUNCTUAL, AND THEY'RE PROFESSIONAL. IF THEY'VE GOT TO COME BACK OUT FOR SOME REASON, THEY'RE PROMPT AT GETTING BACK AT THINGS. THEIR BILLING IS ACCURATE. IT'S FINE WORKING WITH THEM.