Energy Air, Inc.
About us
In 1976, Energy Air started as a humble air conditioning company operating in the garage of Robert French. Just four years later, Chuck Kulp joined the company and the two expanded their operation to a small warehouse space that doubled as the company’s office. With the team’s hard work, loyalty and dedication, this small operation has developed into a thriving company with multiple locations, several hundred employees and annual revenues in excess of $50 million. Chuck Kulp had a vision of a one-stop, full-service firm that integrates every aspect of the client’s needs. From pre-construction planning, through fabrication, installation and ongoing planned maintenance and service, Energy Air can do it all. Family values, a commitment to the community and its employees, along with the highest appreciation and respect for its clients is what Energy Air is all about. For more than 35 years, the Energy Air family has been involved in the community and active in numerous associations and professional organizations. The family-style approach to business has taken Energy Air from the early days of running the company out of a garage to the thriving business it is today. Since its inception, Energy Air has gone through several expansions and has increased market share in both residential and commercial markets. The company has broadened its services, grown its team and even moved into new locations. In 2010, Energy Air was named the Best Place to Work in Orlando in the large company category by the Orlando Business Journal. Chuck Kulp credits the family-style approach to business with the company’s continued success. And as Energy Air has grown, so has Chuck’s family. Today, many of those family members have become business partners. From his three sons to several grandchildren, you will see the Kulp family name appear frequently on the company’s organizational chart. And just like in a traditional family, shared values have contributed to the company’s success. Completing projects correctly and efficiently while providing excellent customer service has been the driving force for the Energy Air team. Their involvement in local trade organizations that support the industry, and their dedication to developing and maintaining relationships has been a key element to the company’s growth. In recent years, Energy Air launched its own in-house school complete with a three-year curriculum that trains employees on all aspects of HVAC. They have been the recipient of numerous awards for their safety program and have achieved monumental goals set by the leadership team. Whether you have a service request for your home or you need design-build services for a multi-million dollar commercial building, Energy Air has the knowledge and experience to get the job done. We look forward to working with you on your next project or service request!
Business highlights
Emergency services offered
49 years of experience
Services we offer
Hvac contractor, air conditioning contractor, air conditioning contractor., air conditioning repair service, air conditioning repair service, heating contractor, heating contractor, heating repair, heating repair
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.337 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 70% | ||
| 11% | ||
| 8% | ||
| 0% | ||
| 11% |
Showing 1-25 of 37 reviews
Andrei L.
Apr 2023
On 4/14/2023 a technician from ENERGY AIR in Orlando, FL came to install a "new" A/C coil. This followed a previous visit of 2 technicians recommending replacement. The "new" coil was installed work order 0000259880 and marked 3.75 hours labor, receipt number: 1283408. The total cost was $ 1583.35 paid with check. Out of this $ 1,503 was coil estimate emailed by ENERGY AIR on 04/06/23. I realized the coil sold to me as "new' was 9 years old and about to run out of warranty in less than a year. When the coil has normal warranty of 10 years! I noticed Energy Air actually registered me as owner and purchaser of this coil manufactured 2014 with Goodman (the manufacturer) and indeed the coil was 9-10 years old. Is this correct? is this the right way to serve a customer pretending is a new coil while it is 9 years old and almost out of warranty, and make me pay as for a new one? But there is more bad news about this. I called the company and firstly they refused to explain me about coil warranty. Just like that. When I called Energy Air the second time, another manager told me to open myself the A/C unit to see the coil serial number. And so I did. At that point I realized what an unprofessional work performed this technician with the mounting screws. Not one of the mounting screws was attached correctly, they were either loose or tilted badly. Finally, I couldn't see any coil serial numbers on that coil. Just for the frame, for the agent, etc. I contacted Goodman, the coil manufacturer. They helped me and I found actually the coil serial on the payment receipt from Energy Air. Why couldn't they tell me this upfront and they made me dismantle the A/C unit? Also he technician marked down 3.75 hours of labor, but it wasn't that long. I know from the purchase receipt when left my local Lowe's store to arrive home for the technician. And I know the hour he emailed me the receipt of my payment to him. The difference between these times is less than 3 hours!
Courtney R.
Sep 2022
This company did the installation on my HVAC system for my new home only a few months old. First off, I've never heard of a company who know absolutely nothing about their work like these guys. They have installers who install the systems and then techs that fix it that know virtually nothing about the inner workings of the system. They have zero direct contact with the people who actually know what they're doing(or do they?) or you the customer just aren't important enough to them to waste their installers time. My house gets very humid and despite multiple attempts from their techs to provide some type of fix they weren't able to come up with a solution. Multiple trips out and each was more clueless then the next. One actually blew out the contactor on the outside unit trying to fix another issue and blamed it on the electrician. Now I'm facing another issue where the thermostats are reading properly and I need to rely on these guys again to diagnose the problem. I call them and their service manager Jason gives me every excuse not to come out until he finally agrees to send someone out but not until next week of course because you being comfortable in your home isn't important to them. When I tell him I'm fed up with the company and their work he tells me to go do what I got to do when I tell him I'm reporting them to BBB. Still haven't heard from them to schedule a tech to come out. Not only does this company not stand by their work, they have terrible customer service. I'm exploring all options on my end against them at this point but don't ever use them for your HVAC, there are so much better companies out there that stand by their work and treat you with respect.
MICHAEL B.
Aug 2022
I had my unit installed in 2019 by energy air inc. two years later my wife noticed the air wasn’t as cold mid day in the summer. I brushed it off as just being hot out. The following summer she noticed it again and I felt hot air blowing from the unit. I call Fresh Air LLC to service my unit in July of 2022, he stated Subcooling was double the manufacturer spec which indicates a restriction in the metering device, liquid line, filter drier, or non condensable in the lineset. I called energy air to discuss the issues and they stated their service tech would need to inspect the unit. The service tech came out at my expense and said the exact same thing Fresh Air LLC Stated. He also said that this is nothing I, as the home owner, could have done and it was an error done at install, then handed me an estimate for $1200.00. I called the service manager, Jason, at energy air and voiced my concerns that this was an issue done at install and he said “let me stop you right there, this unit was installed in 2019 and you had another service tech look at it, he put the contaminates in the line as far as I’m concerned. we’re not replacing anything” even I then spoke His manager, Eric, and he said that is was very odd this was happening and sent a second tech out to inspect the unit. A week later the second Tech stated exactly what the other two technicians stated and that it’s up to management on if they want to stand behind their work, but he recommended I replace the capacitor ASAP because it’s failing from bing over worked by the issues being caused by the non condensible in the line. I paid the tech to replace the part. I then received a call from Jason stating that because I didn’t call within the first year, they will not stand behind their work. So now I have a brand new unit that is over heating and at energy airs recommendation I should just keep it off in the summer. Very dishonest company, and I would recommend calling Fresh Air Mechanical LLC if you’re looking for an honest company to work on your home.
Paul S.
Nov 2018
I am a longtime customer of Energy Air and now I am not. Even though worked before was fine and done as recommended I mention to them that the drain needs to be flushed. They proceeded to ignore my concern and kept telling me it was the thermostat. Capacitor recommendation was correct so that was done but unit ended up shutting off because the drain line was clogged as I expected but I kept being told it was a thermostat I guess to make more money. I put my trust in this company as professional and with honesty and intergrity to go along with it but now that is gone. When I booked emergency service the tech came and had a attitude from the initial phone call when I explained I just had service and questioned the cost being that they just came out. He couldn’t do anything about that. With my trust and loyalty to the company I was willing to pay to have them come back even when he said on the initial phone conversation if your not happy with are service you can go somewhere else. That right there I should have told him to forget it but I needed it done. It was my upstairs unit and my kids sleep up there. But now I know that didn’t matter. Moving forward now he came out and are personality clashed right from the beginning so he decided not to service me and my family. This is the second time this has happened on an emergency service so I should have known better. They could care less about there customers and there tech have no customer service skills. They don’t want to even strike up a conversation. The companies has really gone down hill and would and will never recommend them to anyone. As matter fact I will blog about how bad they are so no one else gets taken advance of. That said I want to mentioned before the tech lett with denying my family and I service. He said three strikes your out. Well you know what your company will be out of business after I am done and that’s a promise.
Rick A.
Oct 2017
It went fine.
Michael K.
Aug 2017
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ROBERT B.
Aug 2017
Only one person came and took a couple hours. I would use them again, they were professional, punctual and they got the job done right.
ROBERT B.
Aug 2017
They were good. They were very professional. One guy came out and he was here about half hour.
LEON L.
Mar 2017
Energy Air is the current heating and air conditioning service I use. It's new construction, they installed it September of 2016. They were back to repair it about a month ago in January of 2017. It's free, it's new construction. Over the past 15 years they are much better than the one in Florida that I used to use.
LEON L.
Mar 2017
The cost was free, it was new construction. They were back to repair it about a month ago. Their cost is much better than the ones I have had to use in Orlando.
Raymond B.
Oct 2016
unknown
Joseph J.
Oct 2016
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Joseph J.
Oct 2016
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Jill C.
Aug 2016
Nick Barker took great pains to answer all my many questions and concerns prior to purchasing and signing the contract. He was very knowledgeable. Much better price on a great unit than the other 2 estimates that I got. Nick was kind enough to supply a room a/c unit until I got the new one installed, which was a lifesaver in this Florida summer heat. Tom got the unit installed in less time than expected, and was happy to let me watch and answered all my questions about the process. I told him I did not want a frustrating time trying to program the thermostat, and he made it simple for me to use. Very happy with my new unit, which seems to be doing a much better job than the old one.
Daniel J.
Apr 2016
unknown
Donna R.
Dec 2015
unknown
Susan M.
Nov 2015
unknown
James R.
Sep 2015
The two man crew arrived on time and was ready to work around 9 AM. By 4:30 PM the old equipment was removed and on the truck while new units were nicely installed and running. The installation is, in my opinion, excellent and is clearly superior work compared to the old installation the previous owners had done back in 2010. Time was taken to clearly explain the operation of the new air handler and compressor. All work areas were cleaned with all packing material and related removed by the crew.
In short, a job well done.
In short, a job well done.
Patrice H.
Jun 2015
Unable to contact Energy Air on the emergency hotline number that was provided. Contact was eventually made through our builder's on-call superintendent.
A tech from Energy Air arrived the next day and determined the cause of failure, but did not have the part. No one called to provide status updates. Six days after the original failure the tech came out to replace the defective part. He was not on time.
In Florida, a six-day repair cycle is not acceptable; especially when the system is only three months old. The lack of communication and poor scheduling will keep me from using Energy Air in the future.
I should note: communication was frequent and open when they were trying to sell me a warranty and a service contract. We declined their offers.
A tech from Energy Air arrived the next day and determined the cause of failure, but did not have the part. No one called to provide status updates. Six days after the original failure the tech came out to replace the defective part. He was not on time.
In Florida, a six-day repair cycle is not acceptable; especially when the system is only three months old. The lack of communication and poor scheduling will keep me from using Energy Air in the future.
I should note: communication was frequent and open when they were trying to sell me a warranty and a service contract. We declined their offers.
Response from Energy Air, Inc.
"Thank you for the feedback. We appreciate you taking the time write a review so we can learn about our customer's expectations and what we can do to be better. We want to apologize for leaving you with a bad impression of our company's customer service and your feeling that you could not call us to discuss this matter with a manager before posting a poor review a year and 3 months after the repair. Had you called to discuss this matter, we would have flown to the moon and back to make this up to you. We aren't perfect, but we stand behind our work and strive to do better every day. We are not making any excuses, but a couple factors based on the notes in the computer make this a difficult situation. This was an in-warranty service that was provided on Saturday, May 24, 2014 which is after normal business hours (system started up June 2013 during the construction of the home). Since this was an in warranty motor, it required an OEM replacement motor in order to be covered under the manufacturer’s warranty. Universal motors are not covered under warranty and there are 2 systems in the home which was cooling the larger portion of the home. We can't possibly inventory every manufacturer's type and style motor on the service vans. The part had to be ordered and picked up at the local distributor. Monday, May 26th was Memorial Day and the local distributor was closed for the holiday. The motor was ordered on the next business day, Tuesday, May 27th, and the customer was called on the 28th for us to install the motor on the 28th. The customer stated he was in and out of the home all day and we would have to come out on the 29th to install it. On the 29th, we installed the motor and checked the operation of the equipment. Based on the notes in the computer, it does appear that we were late. The same technician was scheduled for 2 service calls in the same neighborhood and went to the homes out of sequence. He should have gone to this customers home first call in the morning and we didn't arrive until 10:45 am. If you would allow us to make this up to you, please do not hesitate to call and ask for the Residential Service Manager. Best Regards, The Energy Air Residential Service Team 407.886.3729"
Denice K.
Feb 2015
unknown
S A.
Jul 2014
The company was very professional.
We had 3 other and quot;quotesand quot; from other companies listed on Angies List.
All staff/employees did their jobs satisfactory.
The saleswoman, Yolanda, went above and beyond all other salespersons.
The company's customer service, management and installers performed in a fast and efficient and timely manner.
AAA+
We had 3 other and quot;quotesand quot; from other companies listed on Angies List.
All staff/employees did their jobs satisfactory.
The saleswoman, Yolanda, went above and beyond all other salespersons.
The company's customer service, management and installers performed in a fast and efficient and timely manner.
AAA+
JEFFREY G.
Apr 2014
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Margaret G.
Jan 2014
Energy Air is a company that I would HIGHLY recommend. They are extremely professional, honest, and everything you would want in an air conditioning company. Energy Air could have told us that we needed a new unit knowing that the other company told us that was our issue. Instead, they exemplified that they value integrity with their customers and are not about soaking the customer dry. If you are looking for an air conditioning company that you can trust, call Energy Air, Inc!
Janet W.
Mar 2013
Everyone, from Paul, the salesman, through the installers, were professional, courteous, on time and completed the installation in a professional manner. I was pleased and satisfied with the entire service from beginning to end. I would recommend to anyone to check with these folks before making any decision. I had solicited multiple quotes from Angie List companies and these folks beat the price. Add that to the job done as promised is a win, win.
Kathleen K.
Feb 2012
I liked that he did a wonderful job.
Licensing
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FAQ
Energy Air, Inc. is currently rated 4.3 overall out of 5.
Energy Air, Inc. accepts the following forms of payment: CreditCard
No, Energy Air, Inc. does not offer free project estimates.
No, Energy Air, Inc. does not offer eco-friendly accreditations.
No, Energy Air, Inc. does not offer a senior discount.
Yes, Energy Air, Inc. offers emergency services.
No, Energy Air, Inc. does not offer warranties.