ConstrueMAX Emergency Services

If I could give no stars I would! I am a disabled retired veteran with over 20 years of service. Through the years “Integrity First”, one of our core values - What I tend to not only live by but also hold close when I do business. Which brings me to a company by the name ConstrueMAX which not only doesn’t have integrity but also uses deceptive practices. Please do not utilize this company, if you do, before you have any work done ask for an estimate or something in writing. Do not allow work to be done and for them to tell you “Your insurance company is taking care of it.” Let me explain my story. First, I had a leak coming from my sliding glass door only and chose to call this company due to the fact that their vehicle was parked at my neighbors house, servicing their residence. when I contacted the company I explained this to the person who answered the phone, at no point when I contacted the company was it explained to me the after hours cost or any cost for that matter, I would be charged. I would not of had an issue with a tech coming the next day if that was the case, I felt this was a win win for both sides due to the technician being right next door and the ease for the tech to assess the situation, instead of having to travel later or the next day from a further distance. Once the technician arrived, I asked how much the units would cost that would be installed (2 blowers and 1 Dehumidifier). I was told the overnight charges for the units and did not have an issue with the nightly costs. I was also told the cost would be incurred by my insurance company. To my surprise, after close to a year later, I receive 1 letter from ConstrueMAXreceive, not several like stated by Edson Brito......not even spelling my last name correct and stating I owe $1338.21. I have an issue with this because that is not the cost I was told by the technician, nor was I told of any additional charges that my insurance company or I would be responsible for. I noticed there was a charge for equipment set up, take down and monitoring on 4 different occasions and several other charges. I was not aware this was a bill that I would incur and was told ConsttrueMAX was going through my insurance company. Now they are expecting payment for a bill that I was not aware of and all contact was through my insurance company. I vaguely remember what was done and the days and time spent. I stated this to Edson Brito IV (VP/Chief Mit. Officer) I also explained, I would like to come to a reasonable solution to take care of this. Please respond so I know my next steps forward. Thank you. I have chose to pay the remaining balance and not only never use this company again but also let those stationed at Macdill AFB, ALL VETERANS, friends and family NOT TO USE THIS COMPANY! This company uses deceptive practices and inflate charges to your insurance company. You would never know unless they try to bill you. After a year they send you a bill trying to be sneaky and say they have sent several letters. Like I said No Integrity! This is the response I received from Edson Brito: Mr. Sizer, I hope you are doing well. My name is Edson and I’m the person you spoken over the phone. Thank you for reaching out to me and pointing out your concerns. Sorry for getting your name incorrectly by the way. AS you know, it has been almost a year now that our services has been completed and several letters has been sent to you. Longs story short, I would like to give you a break since it would be a self-pay job as I heard. I have attached a copy of the discounted rates removing any and all aft. charges wishing we would spoke a while back and we could have figured out then. The new revised invoice gives you a $182.24 break not accounting for the interest charges. So, your total and final invoice is for $1,155.97. Regards,

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