Clear Flow Environmental LLC

They istalled a new system for us and the process was very easy.

Tech arrived within time frame. Text to let me know when on the way. Very informative. Competitive prices

TERRIBLE customer service on top of poor work to begin with... Beware!! of Clear Flow Septic... We hired them 3 years ago when we moved into our home. They diagnosed (in writing) our issue to be a compromised drain field due to lack of filter from the tank to the field. Rather than just pump out (which we had already paid for when the problem arose), we hired them to replace the entire drain field. No where in our documents for the new drain field did it say there was not a filter included, and we requested one showing them their written receipt from the pump out and diagnosed the bad drain field. Over $2.5K later, we are all set (so we think) ... since there was no filter for the flow out to the drain field, the SAME issue has recurred and we are back at square one. This is like going to a mechanic and being diagnosed with a bad engine due to no oil filter, you replace my engine don't install a filter and allow the same damages to occur to my new engine. This is a SCAM! They say the filter is not required by the county ... but it's on their documents that I NEED one to prevent this issue from happening. You've taken my money, you've cleaned up/repaired damages... but you never resolved the issue which was diagnosed by ClearFlow to begin with. I've already contacted the State's attorney's office... and I'm not done yet!!

They did not show up at all on the day they were scheduled and did not even call. We had to call them. It was rescheduled for the next day at 9 am and again they were not there. We had to call again to find out what was going on. They did not show up until almost 12 pm. The guys that showed up, never came to the door to say they were there for the company or to let us know when them were leaving. They did not come back to finish until 2 days later. Then as soon as they finished the billing office started blowing up our phone to get our payment. There was a dispute over how much was owed and the billing office was rude and discourteous. They threatened to charge our credit card and to put a lien on our property. I would never do business with this company ever again!!!!