CALDWELL'S ALUMINUM & SCREEN

Caldwell installed my pool screen back in 2007 and they did a fantastic job. They even came back and did a minor repair for free. My landscaper cut the wire while trimming hedges near the screen. While they were here I requested that they install another screen door. Since it was a small job I said that I would wait until they came back on a job in my area. I was told that they had a job coming up in the next couple of weeks. I called to touch base, and then I waited...and waited, etc. I would call again, and would wait some more. I gave up. Then a storm came through and damaged some screen panels and a wind brace broke. I called on Monday and they came out on Tuesday to take a look. (Kicker...He remembered that I wanted a screen door and told me that I just fell through the cracks). I was told that they would be back on Thursday to perform the repairs. I called thursday morning to see what time they would be out, glad I did because they decided to delay one more day and that they would be out by noon on friday. I was going out of town for a few days and was delaying my departure. I finally called them about 11:45 and they were an 1 1/2 hrs away and decided that it would be saturday. I got tired of being put off and told them not to bother. FYI... Some people like to be at home when repairs are being done on their property. I know that I do in case there are questions and to make sure that you are satisfied with the job thats being done. Technically you do not have to be home for them to fix your screen.