Bright House Networks
Services we offer
& Home Security Services., Internet, Phone, TV
Reviews
4.136 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 50% | ||
| 28% | ||
| 14% | ||
| 3% | ||
| 6% |
Showing 1-25 of 36 reviews
Malissa P.
Apr 2017
Had to return my own box to the office
Lynda M.
May 2016
.
June F.
May 2016
unknown
Oscar G.
May 2016
unknown
Bradley G.
May 2016
.
Amanda F.
May 2016
.
Michael L.
Apr 2016
unknown
JT T.
Apr 2016
unknown
Douglas D.
Mar 2016
unknown
Gail M.
Mar 2016
unknown
John O.
Feb 2016
They are acceptable and they do everything. There are power outages and things that cause problems but it's not their fault. It's just the equipment we have it reset all the time. They do what they can do and I guess everybody complains about the cable people and we don't complain as much though. They come when they say they are going to.
Becky R.
Oct 2015
unknown
SEAN K.
Sep 2015
Most of the time they are good but their prices are skyrocketing. I don't have a choice out here. The speeds are even less with another company. When I do call about an outage, they tell me our area has an outage and they don't know when it's going to come back up and they don't provide any compensation unless I actually go in there and complain about it. It should be done automatically. Prices are outrageously high. We do have buffering time and it goes down at high traffic areas at high traffic time. It doesn't go down all the way but it goes down about 2 or 3 megs. Their responsiveness is slow because the line is busy. They said they came but they never came. They marked it down as they came here and no one was here. I told them we were here all day and they apologized and said they can take me up for next week.
Teran W.
Jul 2015
The install was free and their service is $78 per month. They got here on time. They cared about their work, polite, efficient, quick, and came during their 2 hour window of showing up. They came 2 days after I signed up.
Anthony B.
Jul 2015
I have the premium package. They are not that bad, it just seems expensive. You can get in contact with them fairly easily and they will help out and fix the stuff.
Barbara H.
Jun 2015
unknown
Janice W.
Jun 2015
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James M.
May 2015
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Maureen M.
Apr 2015
unknown
Kenneth R.
Dec 2014
GREAT. PROBLEM WAS IN JUNCTION BOX WHICH AFFECTED MY NEIGHBORS. TAKEN CARE OF AND I WAS VERY HAPPY!!
Alix J.
Dec 2014
They are actually a good company. They have excellent customer service. they're on time all the time. I would use them again in the future.
Lynn B.
Jul 2014
unknown
Elizabeth K.
Jul 2014
.
Rick F.
Jun 2014
We use Bright House for our home internet service. We have been with them for years and endured a number of what seem like arbitrary price increases for the same service. Unfortunately we have no alternative at our address. On the bright side, they are extremely easy to work with for replacing broken equipment. Our cable modem has gone bad twice over the years and both times they have replaced it quickly and at no charge.
Kathy C.
Jun 2014
They were fine.
Licensing
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FAQ
Bright House Networks is currently rated 4.1 overall out of 5.
No, Bright House Networks does not offer free project estimates.
No, Bright House Networks does not offer eco-friendly accreditations.
No, Bright House Networks does not offer a senior discount.
No, Bright House Networks does not offer emergency services.
No, Bright House Networks does not offer warranties.