The time and effort that goes into each job is closely discussed and reviewed in person to make sure you are comfortable using our services. We are confident that you will be extremely happy with our attention to detail and our ability to securely move your furniture without damage.
Labor., Packing, Residential & Commerical Moving, Storage
Yes
Number of Stars | Image of Distribution | Number of Ratings |
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82% | ||
0% | ||
0% | ||
0% | ||
18% |
"To Whom It May Concern: With reference to the above claim against Big Man Movers from (member name removed), we would like to provide the following response. On April 24, 2014, we moved our client from Oviedo, FL to Stuart, FL. We arrived at her residence with our truck and began to prepare her items for moving. We shrink wrapped her furniture before moving it into our truck. As soon as we completed loading her items, we drove our truck to the Storage Units of her choice (which we did the research to find several for her to choose from.) Our men unloaded her items into the Storage Units and drove back to Oviedo, FL. Several months later, our customer contacted Big Man Movers and said while unloading her furniture from the Storage Units, there was damage. She also laid claim that we used trucks that were not in our fleet of trucks. We requested our client to send pictures of the "alleged" damage caused by our movers. Our client did not contract with us to unload her items from the Storage Units to her final destination and contracted with another moving company. We were not notified by our client until after the second mover moved her items from her Storage units to her final destination, that there was damage that occurred. When we spoke with our client, we explained that because she had another company move her items from Storage to her final destination, our Insurance Company informed us that there is nothing that can be done. (Member name removed) submitted a claim to the Better Business Bureau and no solution was able to be made. Because of that, she then went to Angie's List and filed a claim to try and again have Big Man Movers take care of damage that was caused after another moving company was involved. In closing, Big Man Movers always follows through from start to finish with every customer we contract with. We have excellent reviews on Thumbtack as well as our website, which we would welcome you to visit. Thank you very much for your support in this matter. Regards, Wesley Ridgwell President"
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