Austin Historical
About us
We are a Historic Restoration, Renovation and Repair company that specializes in historic properties built prior to 1959. Our work is indistinguishable from the original which is a must to retain value for any renovation on a historic home. We combine old school craftsmanship and current learning to make for a smooth restoration of your older home.
Business highlights
Services we offer
Crown Molding, Custom Screen Fabrication & Custom Carpentry., Drywall, Glazing, Hardwood Floor Repair & Refinishing, Historic Window Restoration, Lead Paint Removal, Painting, Pavers, Period Landscaping, Plastering, Siding, Tile, Trim
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 11% | ||
| 5% | ||
| 0% | ||
| 0% |
Our biggest issue was with the cabinet refinishing. We were told that the cabinet doors would be completely removed and then repainted in the shop under controlled conditions. The doors seemed to turn out okay but they were just painted on our porch in an uncontrolled environment. Not sure if this will affect the life expectancy of the cablinet finish.
They also were to do some tiling of the backsplash which did not turn out satisfactorily and had to be redone a couple of times
Generally the work was okay and the owner was responsive to our needs and concerns and made things all okay in the end.
A may be a high score but none of these remodelers are consistently excellent and I thought Austin did okay compared to the rest.
I had been referred to Scott from Austin Home Restorations (henceforth AHR) by the general contractor we'd used to handle the inspection items that had come up during the purchase of the home. Scott is just a great guy: passionate about his craft, and both he and his staff are punctual and professional in a way that I've found lacking in nearly every contractor we've worked with throughout our renovation experiences. We'd brought Scott in to oversee the repairing and refinishing of the floors in our den, which had worked out great. With our barn door portion of the project now stalled, I called Scott to see if he'd be able to take it on.
To my delight, Scott was available to work on the project. We met to discuss the work, and within fifteen minutes it was clear that Scott was on precisely the same page as me with the vision and what was needed to make the project a success. This was such a breath of fresh air compared to the prior carpenter. I had Scott quote me for the work blind, and by coincidence his quote was the same (and we're talking to the dollar here) as the other carpenter we had fired. It was like it was meant to be.
Scott assigned this project to Mark, a craftsman on his staff with extensive experience in many areas, one of which was building furniture out of reclaimed wood. I was thrilled to learn that AHR reclaimed their own wood from renovation projects in local Florida homes, which meant that they could source the raw materials at a very reasonable price, and that we'd be having our doors made out of wood sourced from a bit of local Florida. This detail added a wonderful "cool factor" and local flavor to the project vs. ordering reclaimed barn siding from Montana and having it show up on a flatbed truck.
I met with Mark at AHR's workshop. As with Scott, it was clear that Mark knew exactly what we were going for. Mark took very detailed notes, and was somehow able to take the 1,000 or so requirements that our interior designer and I came up with during our hour-long meeting and boil it down to its essence.
The work was scheduled for six weeks out with a build time of two weeks. After a year of frustration and disappointment with the other carpenter, we were finally going to get our doors.
So, how did it go? I'm going to paste in the email I sent to Scott the day after the doors were installed.
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Scott,
When we were committing to contract, I told you that I had 200% confidence that your team would execute perfectly on this project. In retrospect, it would appear that I low-balled you guys a little. :)
Seriously, I could not have asked for a better result. The doors are simply stunning, a testament to Mark's skill and craftsmanship. The care, diligence, and attention to detail that Mark, Cary, and Jordan took with what ended up being a very complicated and lengthy installation is unmatched by anything I've seen from the many contractors that have worked on our home in the last eighteen months. I truly felt that they approached the work as if it were being done in their own home, thinking carefully through each challenge they met before acting and cutting no corners whatsoever along the way, whether during the extensive detective work locating the studs to minimize drywall damage, the ad-hoc customization they performed on the hardware to ensure everything was a perfect fit, or any of the other many necessary details too numerous to list. It was precisely the polar opposite lack of attention to detail of our prior carpenter that led me to bring this project to you and your team, and you left nothing to be desired.
We have plenty more work to do at this old place before we're done. I very much look forward to working with you and your team again soon.
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I'd like to point out that the custom barn door track we ordered from Rustica Hardware was beautiful, but a total nightmare to install, especially considering how we needed the doors mounted and the construction of the room they were going into. The door hangers were a triangular shape, and the bi-parting configuration of the doors combined with the mismatched size of the door openings being covered left zero room for error in the mounting of either the door track or the hangers themselves. The walls of the room receiving the doors are sheathed with oriented strandboard behind the drywall, making stud location extremely difficult, especially when it turned out that the studs were seemingly mounted at random between 16" and 24" spacings. We also had a teardrop barn door lock and a pair of appliance-style door pulls that were no easy task to mount. All in all, the door installation took two very long days to complete. At no time were Mark or his team in any rush to get the work done: they tackled every challenge they ran into thoughtfully and thoroughly. Considering the complexity of the installation, I would have accepted a slightly imperfect mounting job, but in the end it wasn't necessary for me to do so: they totally nailed the installation to a level of perfection that I admire every time I lay eyes on the doors.
Seriously, if you have a project that AHR can handle - just hire them already. I only wish every contractor that I worked with could be this good at what they do.
Plan to use him for additional work.
They were very particular to ensure that the french doors were identical to the original. We have had work like this done in the past, but unlike the prior contractor, they worked until the door fit perfectly with the quirks of the conditions of a house built in the 1920s.
"[removed member name], I'm sorry if there was anything at all during our work with you that caused you frustration. Our first goal, before even quality workmanship, is total client satisfaction. I believe the issue that you have spoken to here regards the addition of a custom stain color to the doors we finished and installed for you. Our initial contract states "Furnish and install birch flat panel doors. Finish with 2 coats of polyurethane." Our contract also clearly states right next to the signature line "Anything not mentioned above is NOT included and is therefore subject to additional charges." After we had ordered the doors you mentioned that you would like a stain and we were happy to oblige for an additional fee. Within 48 hrs. I emailed you an updated estimate to reflect the addition of stain to the doors and other repairs that you had requested be added during the course of the project to that point. I apologize that I did not follow up and attain your "written" approval, as is our practice, of the updated price and contract. I did feel pressure to still get the job completed on time especially with the additional step of staining 12 doors and did not follow up as thoroughly as I should have on this point. When I presented you with the final invoice I understood by your surprise that you had not noticed the changed price in the updated estimate I sent you. Due to this miscommunication on our part I was willing to cut my price for staining by 50% (which is below my cost to do the work) in order to ensure your satisfaction. After receiving your final payment on 10/29/13 I emailed you the final invoice on 10/30/13 showing that there was still an outstanding balance of $525 on the contract and requested payment at your earliest convenience. Having received no response to our emailed invoice by 12/2/13 we followed up with another emailed invoice requesting payment of your account which had now become 30 days deficient. We followed up with a phone call that same day to which we received no answer with no working voicemail or answering service so no message was left. When your account had become 90 days deficient we followed up with another emailed invoice and statement of your account and payments on 2/6/13 and, as is our practice for accounts that are deficient by 90 days or more, we sent a hard copy of the email message, invoice and statement of your account showing all payments made via USPS on 2/7/13. It was at this point we received your phone message and promptly returned your call the next business day to discuss your delinquent account. I'm truly sorry that we haven't be able to resolve this amicably as of yet, and that you felt a negative review of our service was necessary. I am hopeful we can work with you to resolve this in as easy a manner as possible so that we can conclude our business satisfied that an excellent job was done at a fair price."
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