Approved Pro
ARS/Rescue Rooter of Orlando
Central A/C Installation, Heat Pump Installation and Replacement, Gas Heating and Furnace Service,
About us
ARS/Rescue Rooter provides the greater Orlando area with professional air conditioning, heating, attic insulation, plumbing and drain cleaning services. Our knowledgeable teams of trained specialists have the professional experience to do any job right—the first time. You can count on our courteous technicians, plumbers, and home comfort advisors to provide you with exceptional service—24/7. When our employees visit your home, you can rest assured that they have undergone thorough background screenings and drug tests, and are equipped to provide you with the service you need. We treat you and your property with respect by calling before we arrive at your property, providing an honest, upfront estimate you approve before any work is done, and taking care of your property by using shoe covers and drop cloths as needed.
Business highlights
Se habla espanol
Emergency services offered
45 years of experience
Amenities
Emergency Services
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.1145 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 74% | ||
| 7% | ||
| 0% | ||
| 1% | ||
| 17% |
Filter reviews by service
Showing 1-25 of 145 reviews
Theresa T.
Oct 2025
Central A/C Installation
Zero stars. Worst customer service I've ever dealt with. AC salesman damaged my wall when he came out to provide a quote on a new unit. He said someone would be contacting me the following day to schedule the repair, after 2 weeks nothing has been done. I've called multiple times and have just been blown off. I called to cancel the install that had been scheduled and they told me I need to speak with quality assurance. Any time I call conveniently nobody is available in that department. Finally got a call back only for them to tell me they are not liable for the damage and the salesman David Apodaca was informed by his manager that they wouldn't be covering the damages. If this is the treatment I'm getting before having the ac unit installed I can't imagine how they treat their actual customers. I'll be looking for a more reputable company.
Alfred S.
Oct 2025
Central A/C Installation
In 2020, we purchased a new a/c system at Home Depot and they sent ARS out to install it. We were informed that we would have free regular check ups throughout the warranty period. Every time they scheduled an appointment, the technician would later have an emergency and not show up. Finally, this year(2025), we had someone show up and service the system a few months ago. For some strange reason, all of a sudden yesterday(10/17/2025), our system is leaking freon. I?m not accusing anyone, but it seems weird that we never had problems with our new system until they started touching it. Now we have to pay close to $3,000 for repairs. To make matters worse, the technician worked from 11:30am until dark and then came in to tell us that we would be without air conditioning until Monday because the warehouse gave him a defective part. I?m left to go out and purchase a portable air conditioner for the bedroom?more money spent!!
Leonard B.
Sep 2025
Central A/C Installation
I got the AC Tune-up..my technician Brian did a excellent job and was very informative explaining everything as he went along...
Leonardo S.
Aug 2025
Central A/C Installation
I was at Lowe's and they offered me for $29 a review and clean up in my central A/C and I've agreed. Today, the techincian came to my home and changed a capacitor, according to him, it was bad. The capacitor has been changed, they charged me almost $400 bucks and my A/C is completely off. I called the central and there are no technician available to fix the sh*t they've made! Now I'm with my family and pets suffering with this hot night and have no one to save us! Don't deal with them!!!! The worst service I've seen in my whole life!
Marisa G.
Aug 2025
Central A/C Installation
Tech Eric arrive on time he was friendly, and knowledgeable. He worked efficiently and quickly.i will use ARS for my future ac repair again I recommend this company in Orlando .
ELIZABETH A.
Aug 2025
Central A/C Installation
Yes, they got the job done.And that part was a wonderful experience. I bought the air conditioner january twenty twenty five, so it's only nine months old. Maintenance came fixed, it actually patched it because it was leaking. And another malfunction, which he said was due to the manufacturer. I went 3 and a 1/2 days in 90° weather with no air conditioner. I'm a senior citizen with a heart issue and breathing issue. They're customer service is, without a doubt the worst I have ever experienced. they gave a time that they would come and fix it. They never came.
No one ever called me to let me know they're gonna be late or that they weren't coming at all.. I told them my situation with my health. They didn't care, it took them four days to get here. I called them 10 times in 1 day. Pleading with them to please come and help me. Never got a response until day four. I'm still under warranty, so I guess I wasn't a priority. My advice do not do business with them. My experience was a night
Susie O.
Jul 2025
Central A/C Installation
Technician was very good & did it in a timely manner. Everything was restored & working properly. I highly recommend my technician. Thank you
Wanda S.
Jul 2025
Central A/C Installation
Mr. Jose Rodriguez was extremely knowledgeable and very thorough and helpful with answering questions about how to prevent this situation from occurring again! He was very professional and patient. Excellent job! I would highly recommend this technician 👍🏾💯✅👌🏾The system had already been installed, just needed adjustments
Joan I.
Jun 2025
Central A/C Installation
My AC repairman with ARC has been in the business for twelve years. Who did an excellent job and was pleasant to work with. He checked our AC unit on the roof of my multi condo building, got my air conditioner running again and worked out all the fine details of getting it running smoothly. I’m really happy we chose to work with ARC.
Larry L.
Apr 2025
Central A/C Installation
Contacted at Lowes to get a 19. Dollar check up. Came out for maintenance thru Lowes . Said it was failing completely but I still have a 2 year warranty. no maintenance writeup received.
Would not recommend this company (ARS) to anyone. The tech
Was nice and respectful.
De B.
Mar 2025
Central A/C Installation
Ricky answered all my questions and made the process easy for me to understand. I am a very tough person to sell anything to, but Ricky has to be the best they have. I broke my rule of same day purchase. I was made an offer I could not refuse so to speak lol. ARS sent the absolute best installers to my home. Ask for the father and son team of Nelson and Jacob. Those two guys are absolutely amazing. They went above and beyond making my garage look better than it had before. To watch these two men work was jaw dropping. To do what they did requires you to be a carpenter, welder, plumber, painter, weight lifter and electrician. I'm not one to stand over someone while they are working, but Nelson and Jacob were so cool to be around. They are masters of the craft. Both very helpful with explaining all the functions of my new unit. If you have the opportunity to get Nelson and Jacob you will not be disappointed. I highly recommend ARS.
Johnny M.
Mar 2025
Central A/C Installation
Keven was great with his knowledge, caring and very professional. He did a great job. I’m very satisfied!
John P.
Mar 2025
Central A/C Installation
Wonderful work. Friendly and informative.
B H.
Feb 2025
Gas Heating and Furnace Service
The installers, Jacob and Jean were a terrific team. They did an excellent job of the installation and took the time to explain the in and outs of the system. Overall we are extremely pleased.
B H.
Feb 2025
Gas Heating and Furnace Service
The installers, Jacob and Jean were a terrific team. They did an excellent job of the installation and took the time to explain the in and outs of the system. Overall we are extremely pleased.
Henry D.
Jan 2025
Central A/C Installation
Grate professional service from the beginning to the end.
Response from ARS/Rescue Rooter of Orlando
"Thank you for taking the time to leave us a fantastic review. We appreciate your feedback and you choosing us as your premier service provider."
Michelle C.
Dec 2024
Central A/C Installation
Was referred to ARS by Lowes for a/c checkup. Appointment was to be between 10:00 am and 1:00 p.m. Although technician Kevin MarreroVargas showed up at 5:00 p.m., he was very thorough, knowledgable and professional. I had been having a problem with black dust in my condo and he explained the air purification system to me, which I was happy to purchase and he completely cleaned and installed the system in a very reasonable time period. I had net received any written information about the system which concerns me other than being told it was warranted for 5 years. I hope the system does what he said it would, but this is winter and my air doesn’t run as often so I am really looking forward to being excited to see if it does help with my situation as it warms up. Sincerely Hopeful! Michelle
Response from ARS/Rescue Rooter of Orlando
"Thank you for taking the time to leave us a fantastic review. We appreciate your feedback and you choosing us as your premier service provider."
Richard P.
Nov 2024
Kenny and carlos great service
Response from ARS/Rescue Rooter of Orlando
"Thank you for taking the time to leave us a fantastic review. We appreciate your feedback and you choosing us as your premier service provider."
Seth S.
Sep 2024
The technician took his time to get the job done right.
Response from ARS/Rescue Rooter of Orlando
"Thank you for taking the time to leave us a fantastic review. We appreciate your feedback and you choosing us as your premier service provider."
Daniel A.
Sep 2024
Excellent Service
Response from ARS/Rescue Rooter of Orlando
"Thank you for taking the time to leave us a fantastic review. We appreciate your feedback and you choosing us as your premier service provider."
Danielle R.
Sep 2024
Central A/C Installation
It was a rough start after the air conditioner was installed the first week in August 2024. I am relieved to say all has been promptly taken care of, as of, September 23, 2024. The seniorTechnician's were friendly and courteous. They cleaned up after themselves and worked very hard. To solve problems I was having with the unit. I was not charged any extra costs for what they had to fix.
Response from ARS/Rescue Rooter of Orlando
"Thank you for taking the time to leave us a fantastic review. We appreciate your feedback and you choosing us as your premier service provider."
T D.
Sep 2024
I was told it was an ac tune-up but what they really do is an inspection. I was told when making the appointment the tune up would include replacement of filter if needed, coil cleaning, checking ducts etc. When he arrived, he only did an inspection. Whoever makes the appointments over the phone, shouldn't lie to people and tel them the truth! The repair man who was very nice said, "I don't know why they tel people that" once I questioned him about it he's going to tune it up.
Response from ARS/Rescue Rooter of Orlando
"We appreciate you sharing your experience with us. Our goal is to deliver exceptional service during every visit, and we sincerely apologize for falling short of your expectations. To discuss your experience in more detail, please consider giving our Quality Assurance Manager, Jennifer, a call on 407-299-0068 at your convenience."
Rosalind S.
Sep 2024
Central A/C Installation
The total experience was exceptional from start to finish!
Response from ARS/Rescue Rooter of Orlando
"Thank you for taking the time to leave us a fantastic review. We appreciate your feedback and you choosing us as your premier service provider."
Tia M.
Sep 2024
Very professional and expert in the AC business.
Response from ARS/Rescue Rooter of Orlando
"Thank you for taking the time to leave us a fantastic review. We appreciate your feedback and you choosing us as your premier service provider."
Arlene N.
Aug 2024
Service person did good job thank you
Response from ARS/Rescue Rooter of Orlando
"Thank you for taking the time to leave us a fantastic review. We appreciate your feedback and you choosing us as your premier service provider."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
ARS/Rescue Rooter of Orlando is currently rated 4.1 overall out of 5.
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Sunday: Open All Day
ARS/Rescue Rooter of Orlando accepts the following forms of payment: CreditCard
No, ARS/Rescue Rooter of Orlando does not offer free project estimates.
No, ARS/Rescue Rooter of Orlando does not offer eco-friendly accreditations.
No, ARS/Rescue Rooter of Orlando does not offer a senior discount.
Yes, ARS/Rescue Rooter of Orlando offers emergency services.
Yes, ARS/Rescue Rooter of Orlando offers warranties.