I would like to share my experience with this company, I am going to start by saying that they need to change their slogan to "Thank you for your patience" because certainly, you are going to hear this a lot from them. Here is what happened: September/22: After a research we ended up choosing American Pools and Spas to build our pool, the company seemed more reliable, but I think it was because of Matt, the sales person, he is professional and very convincing, unfortunely he is the only one who provided a good work for us. We signed the contract in 09/26/22. October/22: they started working on the permits within the County. By the end of November (11/22/22) all the permits were approved. Nothing happened in December and after asking them for a start date they came up with an internal deadline for the construction, that we were not aware of it (they did not mention that when we signed the contract). January/18: they started sending emails asking for changes in the project but never said a word about when the work would start and kept saying: "Thanks for your patience". January/27th: we received another fake promised that our project would be released to construction the following week and of course, it never happened. February/5th: we decided to cancel the project, we lost our faith in the company. They have no accountabilty, no commitment, only vague promisses that they never honored. They tried to convince us to keep the project, the owner called us, but they still did not provide any dates, we never heard an apology from them, just the usual: "Thanks for your patience". For canceling the contract we were penalized losing our entire deposit and on (February/9th) they promised to return our payment for the turf, that we added later, in 2 weeks (February/23rd) and it was another fake promised because, after the 2 weeks passed by we did not received anything, so we had to send another email (February/27th) and the answers was: "That check is being issued today and should be in the mail tomorrow. We thank you for your patience." The icing on the cake, to close this terrible experience with this company, today 03/06/23, an Orange County inspector visited us to check the pool, because they did not canceled the project with the County and of course, I had to contact them AGAIN to inform that and ask them to do THEIR job. I really don't recommend this company, they are good to sell but they don't deliver. They act like amateurs, they give you nothing but promisses, they never acknowlegde their mistakes and they never keep their promisses. All in all, we ended up without a pool and without our initial deposit.