ADT Security Services, Inc
About us
ADT is one of today's most trusted and well-known brands in the security industry and currently serves more than six million customers, making us the largest company of our kind in both the U.S. and Canada. Our broad and pioneering set of products and services—from interactive home and business solutions to home health services—meet a range of customer needs for today's active and increasingly mobile lifestyles.
Business highlights
Services we offer
ADT Pulse® Solutions, Gold Standard Custom Home Solutions, Home Automation, Home Health, Home Security
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
63% | ||
11% | ||
5% | ||
5% | ||
16% |
On several occasions our alarm system malfunctioned which I understand happens. What is hard to deal with is the amount of time ti takes to send a repair tech to fix the problem. It is always three to five days. This last incident the alarm malfunctioned on a Thursday evening. I called and they said the best they can do is send the tech out the following Wednesday. That's six days without an alarm. I explained that was unacceptable, I need to have the confidence that my business is secure, and they just said that's the best they can do.
I have a three year contract with them, which they said they will hold me to. I advised them that they are not meeting their end of the contract as I am paying for security service and not getting it. I was told they don't have to guarantee my security and I cannot get out of my contract without paying a lot of money.
I recommend to stay clear of ADT. Once the sale is complete they don't live up to their customer service promise. I am looking for a local alarm company that is more concerned about their customers.
UNTRUSTWORTHY! THE REPRESENTATIVE LIED ON BEHALF OF ADT - THEY WILL SAY AND DO ANYTHING TO SELL A CONTRACT! BEWARE, THEY ARE NOT REPUTABLE! The Representative told my husband and me on two separate occasions not to be concerned with any cancellation fees or additional charges because we bank with USAA. He even acknowledged the Realtor's 'For Sale' sign in the yard. Well, I'm going to sue. It's a good case.
Since ADT would not give a definite time of arrival, it was very hard to find a neighbor to be at the house to let a technician in.
Basically, ADT's normal service is inadequate for reasonably repairing a system when their customers are not available to let a tech in their home which is when repair service is very important to keep the home alarm system fully functional. We were fortunate to have a friend who was able to fix the problem. ADT's response to our problem was inadequate. We will be looking for another home security provider - hopefully there is one who could be more responsvie to problems if they occurred while we are on trips.
OBVIOUSLY YOU CAN'T EVEN CALL THEM OR YOU ARE COMMITTED AGAINST YOUR WILL!!!!!!!
ADT that showed on the caller ID that it was from "The Dalles, Oregon". I asked the person on the line trying to sell ADT security and was told they were calling from Oklahoma. This give me a negative opinion of ADT for modifying the caller ID to make it appear that it is more of a local call (hoping I would answer it) instead of being honest about what and where the call is from.
When I did not respond immediately to their installationand monitoring sales pitch - the person to whom I was speaking put me in touch with "his supervisor who could hel pme" --- it was nothing more than an extended sales pitch.
Very Dissapointing.
Licensing
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