4 Seasons Air Condition & Heating

We purchased a $7k system in 2018. Fast forward to today, my wife gets home from work and it is 92 degrees in the house. At 8pm I place a service call and have them call my wife as I am at work while this is happening. The woman on phone goes on to tell my wife that we are having problems because we are not “maintaining” our system properly, and that a tech is not available. Mind you this is all over the phone, and she comes to this conclusion, and with a condescending attitude to boot. She then instructs her to suck water out of a drainage pipe with a shop vac, and if that doesn’t work that they will just have to call us first thing in the am. Long story short it doesn’t work, and I am on the phone 2 hours later with dispatch. They then say they can’t call a tech after 10 pm. I told them that I called them at 8pm and asked for a tech to be dispatched and they didn’t send anyone. The service refused to call anyone. I spent all night trying to get the system to work, got no sleep, and have to work a 12 hour shift today. This morning I had to call them, they did not call me like they had said. Same woman on the line, more attitude, and saying we “don’t maintain” our system. I asked her why a 2 year old system would break down on us, and she stated “I don’t know, I’m not a tech.” Funny, you weren’t a tech last night trying to get my wife to fix the ac system on her own as we asked for a tech to be sent out. No one told us that yearly maintenance would be required to have the system work properly, if so we would have been on top of it. They scheduled a tech to come out a year after installation, and again nothing was mentioned that this needed to be done each year. When I asked a different woman on the phone, she said it “is your responsibility as a homeowner to know when to maintain your ac system.” I guess you are right, but a heads up would have been nice. Especially considering that they think it’s a normal thing for a 2 year ac system to be on the fritz, and when you call for help, they refuse until it is most convenient for them, and then take it one step further by blaming you and treating you like you are incompetent and negligent. Maybe I am all those things, but I would think that $7k of me and my wife’s hard earned money would get a little more respect. But I guess I am just expecting too much. Excuse me while I get ready for my 12 hour work day with only 3 hours sleep...

I purchased my first home 4 years ago and have been using them ever since. Only to find out that I've been overcharged on multiple occasions compared to other companies. Today I had a technician come to my house because I needed my Freon recharged, I knew for a fact that it was out. The technician told me that they and everybody else is unable to recharge with R22 and that is the only Freon that my AC unit takes. And then proceeded to advise me to buy a whole new AC unit. I later did some research and found out that r22 is still wing used and they just don't supply it. I found someone to come out the next day WITH R22 for my unit. Costume service was a mess. I called multiple times and they avoided my call by saying bad connection where they hung up on me. Then when i finally get someone(after my 3rd call) they forward me to their manger which goes to voicemail and i haven't heard from them since. I've been going to them for 4 years. They know i used R22 and they could have told me over the phone rather than charge me $89! When i made my appointment i specifically said it only needed Freon. For them to come out. Charge me a service fee of $89 when they were there for less than 5 minutes and did nothing but give me bad advice. If i took their advice I’d be spending over $4k right now on a new unit instead of $100.

We don't ever go anywhere else. We've used no one but for twenty years. We have them out twice a year.

They went so far as to replace it for me, and they only charged me for the part; they didn't charge me for coming out and doing it. Once before, about 6 years ago, weirdest thing; I had a lizard crawl into the air conditioner and shorted out one of the mother boards that controls stuff. They came out and they showed me the fried lizard on the mother board and said here's what caused it. I said great how much is this going to cost me? They said they were going to see if they had one of the boards back at the office, and if they did they were going to charge me just for the service and not the part. They've been great. They really overall just done a fantastic job. They're one of those companies that you just glad you find them and then you can work with them for a long time; it's the same owners. It's cheaper to keep a customer than to get a new one.

They do it every year. It's a plan that I buy from them and it's $165 and that gives you two visits a year. It's a service I have had with them. They installed the air conditioner about 10 years ago and I have had the service with them ever since. They're fantastic. They're probably one of the best service providers I regularly do business with. They're always on time. They send you reminder cards and then after the service has been done they call you to make sure that everything is ok and you're satisfied. They follow up. They have a regular calendar schedule that automatically sends you a post card that says hey it's time for your cleaning and service, call us at the office; and  here's the number. They set you up with an appointment and it usually doesn't take more than a couple of the weeks unless it's the middle of the summer. As a gold customer they kind of give you priority because you are on their yearly plan. If you have a problem they get out to your house even if it's what they consider overtime hours, and they don't charge overtime. I would recommend them. As a matter of fact, I have a couple of neighbors that switched over to them just because of my recommendation and the fact that the guy is out here every once and a while. I use them twice a year and anything in between.

Couldn't have asked for a better experience! They provided different options based on our price range, and answered all the questions we had. The professionals were courtesy and timely, and the installation went smooth.

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First technician came on Sunday and diagnosed the problem as leaking coils. Dan came out on Tuesday and gave me an estimate and I never felt pressure to replace entire system when outside unit is only a few years old. The estimate was actually less than I feared so we scheduled the work for Wednesday. Sam and Dan were here exactly at scheduled time and were extremely courteous and pleasant. They answered all of my questions and explained everything that they had to do. They installed the new unit and stayed to make sure that everything was working perfectly. I would recommend this company to anyone needing any type of air conditioning or heating service.

I called on a Monday and was scheduled on a Wednesday at a convenient time for us. The technician ?Tony? arrived within a reasonable time of the appointment. After listening to my concerns, he began inspecting and testing the A/C. I watched him work, and as he did he told me what he doing and why. He determined that the A/C was low on freon and that was all it needed. After he added freon, he showed me where to look and see if the return line was sweating. It was now, but wasn't before because of the low freon.
I was again very happy with the service I received from 4 Seasons. I say again because we've been calling on them for 9 years. From capacitor replacement to condenser fan motor replacement, they have kept my now 18 year-old Trane system running in top condition. A few years ago, when there was a particularly difficult problem, they sent a senior technician and he resolved it quick enough.
I originally met the owner, Brian Hastings, in 2004 during a meeting of a business networking group. During the 4 years we were both in that group, I never had a concern about his business nor heard of any problems. The technician ?Tony?, who I now ask for specifically, has been with 4 Seasons for more than twenty years. That says a lot about how Brian treats his employees. His family business opened in 1953.

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We agree the diagnostic analysis fee of $139 was reasonable for the weekend call. However, replacing the capacitor for an additional $307 is totally overpriced.  We have had these types of issues before and compared to other ac vendor invoices, the $307 was $100+ of what other vendors charged.

They were professional and courteous and I would highly recommend them to anyone needing AC work done.

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DO NOT TRUST THIS COMPANY!!!!!!! I called them over the weekend to check the compressor on my AC. After some testing the technician told me that most definitely my motor is not working and it will cost me $1000 to replace it. I did not have the budget for it so I let them go. Next day i called another AC repair company to come out and it turned out to be the capacitor ( $120 plus labor = $180 total ) and my AC is working just fine. 

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PLEASE STEP UP AND DO THE RIGHT THING TO SOLVE ALL OF THESE ISSUES. WE ARE ATTACHING THE HOME INSPECTION FOR YOUR REVIEW AS WELL
Update 9-29-14 We now have mold due to your flagrant lack of work. All the attic and all the house was tested for mold and guess what the entire house has it so now we have to move out. Thanks for screwing up so bad just for a buck.
Update:NIGHTMARE 9-16-2014

Because of the poor work by your company there is still pink fiberglass, white fiberglass and cellulose that has gotten into the entire house. Because none of the back duct work was sealed the leak that was suppose to be fixed wasn't fixed and now the entire house is contaminated. Cellulose won't normally bother anybody unless it has been disturbed. Well the attic was disturbed all right b/c the ceiling in the office caved in about a 3x3 foot area, as well as the hallway is cracked all the way down. This is due to the fact that none of the back 4 bedrooms, 2 baths and the hall were never sealed and the air conditioning is going into the attic meeting the hot air and of course making it damp. Also, you did not put the bathroom vent to go outside it was just blowing all the damp air into the attic.

 Now they think we will need mold remediation. The new a/c handler now is ruined and needs to be replaced.

Had 3 different companies come in and all 3 gave the same results. Everything below is the work that needs to be done.

All of the duct work in the entire house has to be replaced, all the boots holding all the vents need to be replaced, all the ceilings in the  rooms above have to be removed and replaced. All the insulation has to be sucked out of attic and ceilings then replaced. New air conditioner needs to be removed and replaced. This nightmare will take approximately 2 months to do the contractors all said. So where do you suppose we have to go?? To a Hotel that is pet friendly for 2 months or more. We surely hope that you will pay for that   b/c the job you did now has affected my health permanently. We have a home inspection report that clearly shows all the leaks from fiberglass and wet areas. There is no cure for the 2 autoimmune diseases I have gotten from breathing in all this crap. I am absolutely so upset that now b/c of such a sloppy job we are breathing in cellulose that is in the house from the ceiling collapse as well as the continuation of the pink fiberglass.
We are hoping that you will actually take responsibility for what has happened and at a minimum pay for the hotel room for at least 2 months.

Also, we now have to have a remediation team come in to clean all of our belongings before we can move back into the house b/c according to the EPA this is what must be done to have the house and any furnishings to the standard that is safe. We will have to throw away all of our large area rugs, all the curtains, all cloth furniture and everything else to be cleaned. If they find more mold than we won't even be able to keep porous woods either they all will need to be thrown away.

My problem with this company is that we are still having the fiberglass, debris, pebbles, thick gross dirty dirt coming out of all the vents. I think they did not replace the duct work in back of house just sealed it. We were told by experts that is all had to be replaced with brand new b/c once the duct work is compromised it is always going to be compromised unless it is taken out and new is put in.
Either way I don;t care I just care that we still are having debris come out of all the vents into my hair and skin and house and everywhere. We are still bagging up all of these leaks.
They can fix this problem by figuring out why this is still happening when they promised the leak problem was over. So put new in if you didn't before then find the problem and repair that so the leak stops. I know that the floor in the attic is filthy dirty and probably a large reason for the leak.
Please just fix the problem ASAP no matter what it takes. I am calling the city inspector the beginning of next week to have them look into this issue so that it can be resolved.
The men that came here were great as was Tony who came 2 times and is coming back to make adjustments on which rooms are not getting enough a/c coming out.

5-5-14 Update:  Concerning the reply from the provider. I have to say OMG there is white fiberglass mixed with pebbles and all kinds of dirt on the attic floor that is blowing into the home. There is still pink insulation/fiberglass blowing into the home and it has been 6 weeks already if not more. It is in my hair every single day. I am shocked by your comments saying it is dirt we are bringing into the home. Are you serious?

We had to buy air purifers and after 12 hours of running in the front open area of our house it has pink insulation attached to the screen. We will be taking video of this so that we can add to this review as well as pictures. We have called the City back and in 2 weeks we are to call them back b/c they said to wait 2 months and 2 months is up in 2 weeks. However, we are absolutely positive they will have to come back in to investigate why all of this debris and insulation is still coming out. We believe it is b/c all the air duct was not exchanged for new duct work. The front of the house is all new but the back is not. We were told to begin with that if all the duct work was not replaced that it will never stop the insulation blowing into the house. They said that the old duct-work will now contaminate the new duct work and that until it is all new our house with continue to be a "Dirty House".

I don't understand why you would listen to a company that does not install air conditioners and heaters and duct work. I am sorry that you listened to them but everyone knew that we had all these things blowing into our home it was quite obvious and everyone was told in advance about all these issues. So maybe you should talk to the IAQ company and perhaps they will rectify the situation for you. All we know is that it never stopped being in the hair counters, floors, tub, sink, light fixtures, dryer vent after every load. It isn't blowing as much as before but pretty close.

Here it is August and nothing has been done to fix the fiberglass insulation leak we still have in the home. I can assure you that we spoke to the City of Casselberry a couple of times concerning this and they said it is your responsibility to fix any problems and leaks and they don't know why the attic floor was not cleaned when the job was completed. We are talking about white fiberglass that has brown/black dirt on it with pebbles, looks like roofing pebbles we are not sure we just know that a whole bunch of crud is still coming out and needs to be repaired. You did not do new ducts in the bedrooms correct? Because if you did not install new in the bedrooms and used the old, all other providers stated that all duct work in house needed to be replaced otherwise the entire system is compromised. So this needs to be done ASAP not when I am done with chemo I am breathing this fiberglass, it is in my hair, clothes, pillows everywhere and I need it done ASAP I should not be breathing this crap while on Chemo b/c it is making it worse. My illness's were caused by the insulation and they are not curable so can you at least get the air to be clean??

They took good care of me by honoring the warranty from the last time they did an installation. They told me it was fairly rare for the part to fail, and took care of it promptly. I was very pleased with their responsiveness. I thought the service person was very knowledgeable and he promptly got to work upon arriving. I have used this company for many years and they have always been very good.

Excellent comany.  I have used them many times for my two home units and 8 rental properties.

Dan, the salesman, was extremely knowledgeable, on time and even found me a better unit for less money with the Progress Energy rebate for a more efficient unit. Installers were very professional, clean & steadfast in getting the job done in one day- considering the difficulty with an up-in-the-attic installation.  I don't even know if they took a lunch break but they showed up at 8:30 am & left around 7 pm. I would highly recommend them to any of my friends. They have since sent all the appropriate paper work and we have even heard from Progress Energy already for our rebate.  I can't say the same for DelAir, who we had replace our main unit 2 years ago.  I never did get a rebate directly from the manufacturer as they promised.  I gave up trying.

We have been using their services for many years.  They are on time.  They come when they say they are going to come.  They do the work and I can’t fault anything that they do.  They have been taking care of our heating and cooling and I don’t worry about it.  My parents bought this property in 1965 and at that time, my parents were using them for heating and cooling.  My parents just kept up with them and we stayed with them. They are very responsive. 

We have a service agreement with them to service 4 times a year. They are responsive and thorough in their subject. They do an exceptional job and I like them a lot. I will continue to use their services in future.

The person arrived on schedule and worked was very knowledgeable about A/Cs. He was able to give me some insight into how the A/C worked and what I should look to do in the future regarding maintenance. I really enjoyed working with him. This was a routine annual maintenance. However, I did change this to a semi-annual maintenance. Since I moved to florida, I fully understand the need to have a functioning A/C.

I was told the service personnel would arrive between 8:30 and 9:00 AM to begin the job. They arrived 5 minutes early. I was told the job would take between 6-1/2 and 8 hours to complete, so I expected 5 PM. They were finished at 1:30 PM! I don't think they even took a lunch break. The job was done right the first time with no follow-up problems. They were fast, efficient and did exactly what they said they would do for exactly the price they quoted. I am definitely a customer for life.