Sears - Service Centers & Repair

They told me that my dryer was perfectly working, and it was in a very good condition, they check everything, the heater and checked for foreign materials inside and it was in a perfect condition. No parts repair nor replacement.

The service was wonderful and we would absolutely use them again in the future.

see above

They were fine. The refrigerator was okay.

It went  bad after the second time here he ordered more  parts , that was supposed to be overnite fed ex they weren't. Called the company and they told me 4 or 5 working days to get parts. I told them cancel and come  get all the parts and reimburse me . I went out and bought a new washing Machine Still waiting on them to come  get parts I have over $300 in parts  sitting at my house.


Update 8/3/13  I shipped 3  boxes containing 4 parts back to them via UPS on 7/16/13 and  still have not heard back or  been reimbursed by them to date.

Everything they sell has a money back guarantee. If you buy some tools from them and if the tool breaks, they take them back and give you another one. Their service is the best. My overall experience with them has been excellent.

For a month, I’ve been without a working washer.  Since it's covered by the service contract, I called them to take care of the repairs.  The first tech came and replaced some parts and left.  However, the machine wasn’t fixed.  For one appointment, the tech didn't even call to cancel--he just didn't show up.  I called again and they mailed a new part and sent the same tech out to install it.  Two days later, the washer wasn’t working again. So they are going to be sending a third tech out to try and repair the machine.  I’ve had a very hard time with their customer service and their call center.  When I asked to speak with a supervisor there, the man told me that he didn't have one.

excellent, job well done.

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Instead of sending out one repairman to make both repairs, two repairmen came out an hour apart. I was under the impression that I was only paying for one service call, but I had to pay for two. Neither repairmen knew the other was coming. I was informed that their list service calls are assigned daily by headquarters in South Carolina.  

The repairman who worked on my refrigerator applied duct tape over the vents to reduce the amount of coldness coming through. When I opened my refrigerator the next day, all my food was warm. I pulled off the duct tape, and the refrigerator cooled down quickly, but I still had to throw some food out. The repairman who worked on my microwave placed a piece of paper behind the knob to increase the pressure where the knob should have a small piece of metal but does not. It fell off the next day and still does not work. They ordered a new knob. It arrived but I haven't installed it myself because it appears to have the same defect that causes the original one not to work.

While the repairmen were professional, neither appliances work. I am out money.

When I contacted the 800-number, it was hard to schedule a service appointment because I was presented over and over again with sales pitches to purchase a contract agreement. The representative was in a foreign country, so there was a language barrier. Nothing was handled locally.

This was an extremely frustrating experience. I refuse to buy another appliance from Sears again. It's been one of the worst experiences in my life.

The motor went out on our dishwasher. They had a new motor with them so we did not  have to wait for them to order the part. We were very happy with the service.

It went well.  We got an appointment almost immediately, and the technician was very professional and made the repairs quickly.

We bought our dishwasher there and we have a maintenance agreement for it.  The control panel of the dishwasher caught on fire in the middle of June.  When I called it was an emergency and it was a week before they could send someone out.  The technician said that the dishwasher was not repairable and should be replaced.  The stack team and they said that it was repairable and that was the only thing that they would do.  They were not ready to replace it.  We contacted customer relations and we had several customer relationship people who told that it should be replaced, but they didn’t have the authority to make the decision.  They sent another technician out who pretty much voiced what was said before by the first technician.  They still refused to replace it.  We ended up having to have it repaired.  I do not intend to use the dishwasher ever again.  They were pretty much careless.

I bought the washing machine from Sears - Service Centers & Repair Company, so I just had them out to fix it. It was an expensive service but there was lot of work involved. My washing machine was in a corner, in a closet. They had to take it out and then drain it. I think there was a penny stuck in the pump and so they had to replace the pump. They did a good job. The people who came out were really nice.

Horrible. They were on time, however their price was unacceptable. Service charge of $69.00. Parts were $7.99. The rest was all labor for what was a small job.