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Quality Roofing & Inspections
Brick or Stone Fireplace Repair, Complete Home Inspection, Asphalt Shingle Roofing - Install or Replace,
About us
I am Stephen Monks, a Florida State Certified Roofing Contractor and Certified Home Inspector. I specialize in roof repairs, including shingle roofs, metal roofs and sunroom/patio enclosure roof repairs. I have been inspecting roofs and homes since 1983. Because I am also a Certified Home Inspector, (as well as a roofer), I understand the entire structural connection of the roof system with the building's structure. (Stains are not always roof leaks.) The initial diagnosis of roof leaks is important, so I take the needed time up front to carefully inspect a roof, before "jumping" to a an early leak diagnosis. You have the assurance that I will take the time needed to fully understand the situation. This saves you money and time, since I work hard to solve everything from the start. You can call on Quality Roofing with confidence. The roof repair shop on wheels is "The Urgent Care Center for Your Roof".
Business highlights
39 years of experience
Services we offer
With our "Famous Roof Repair Shop on Wheels", and sometimes, and sunrooms/patio enclosure roofs. New shed roofs, buyers, manufactured home or small-house re-roofs. Roof and comprehensive inspections for owners, metal roofs, real estate sales & insurance. (Including Wind-Mit & 4-Point Insurance Inspections.), we often can repair your roof for less. We never send a repair tech with little or no materials to do the job. Repairs on shingle roofs (often including older shingles)
Accepted Payment Methods
- CreditCard
Reviews
4.627 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 4% | ||
| 4% | ||
| 4% | ||
| 4% |
Showing 1-25 of 27 reviews
Rick K.
Aug 2017
Great, it was hard to find but Bobby continued to work and inspect it till the work was completed.
Robin C.
May 2017
Mr. Monks and his helper Robert were outstanding. It's obvious that they take pride in a job done correctly and very well, down to the last detail. Unfortunately this sort of business mindset is getting hard to find, so it was refreshing to see. They both were respectful, courteous, cleaned up their work areas well, and obviously were very skilled at their craft. My dad has been a roofer in Tampa for over 40 years; I had emailed him pictures of the damaged roof & when I explained to him what they'd done and what they charged - he said that it "sounds like good work at a very fair price". Any of my neighbors or friends who need roof repair will get an enthusiastic recommendation from me to hire Quality Roofing & Inspection! Thanks Mr Monks and Robert!!
Response from Quality Roofing & Inspections
"Thank you so much. It was such a pleasure to serve you and get to know you some."
William C.
Mar 2017
Discovered the vent wasn't the problem and fixed the actual problem. Very happy with their work.
Rafael C.
Dec 2016
This was a big deal purchase. I really didn't like that. I think they charged me too much money for what they needed when they were here. They charged me almost $300 or something like that just for that. What they did was to cover that hole. I could have done that if they told me to look at that hole. Then they started offering me all these options to repair other things outside of what I asked them to do. I did not like that and will not use them any more. I would not recommend them to anybody else. They were on time.
Response from Quality Roofing & Inspections
"I am sorry that this customer felt that the price for the roof repair was too high. He certainly had the freedom to shop it, but I think he would have found that most other roofers would be much higher than us. As far as offering to do other things, he is right....I made a mistake by not building trust before I showed him some maintenance items he could have done for just a few dollars to help prevent future leaks, saving him hundreds or even thousands of dollars, and prolonging the life of his roof. However, since he didn't trust me he didn't understand I was trying to help him.... not selling him more than he needed. It is our policy to encourage people to do roof maintenance."
James K.
Nov 2016
Very well. Stephen Monks had several open squares of shingles and was able to match existing shingles perfectly. Also inspected rubber 'boots' around roof vents and dryer vent, too.
DON M.
Oct 2016
It went well, they did everything they said they were going to do. It took them about two and a half hours. He also did a roof inspection while he was there and he didn't try to up-sell me. He told me where some breakout areas were and let me know if I wanted to have those looked at, he wasn't trying to sell me a whole new roof or anything; there was no shadiness, which I liked! They had their stuff together and had all their tools. The price was very reasonable; I looked around before them and the lowest price I could find was around $780. There are no leaks and no problems with the device. It reduced the heat in my attic as advertised. I would definitely use them again.
Jennifer O.
Sep 2016
He worked on it, but it leaked again, so he came back at no charge and fixed it. Very polite and reassuring.
Billie B.
May 2016
unknown
Catherine C.
Nov 2015
Hopefully the quality of the repairs is fine. I am unable to judge that as they just left.
Stephen Monks and his helper visited one day to provide the estimate. They charge $25 for estimates if you do not use them which I agreed to before he came to my house. Mr Monks stayed on the ground while his helper got on the roof, took pictures, and investigated the problem. Mr Monks provided an estimate to repair the roof for $1260. I agreed to the price and for Mr. Monks to return the following Monday to repair the roof. I called Monday to ask when they'd be there and Mr. Monks had to move to Wednesday. When he came to repair the roof, Mr. Monks again sat in the truck while his helper did the work on the roof. His helper completed the work in less than an hour and a half. His helper said everything went as he expected.
So, Mr. Monks took advantage of my lack of knowledge of the repair to charge me $1260 for one man working an hour and a half. I understand overhead, cost of putting a truck on the road, etc., but that is outrageous. When I asked him about this he said he made no apologies for being efficient. I don't think efficiency allows for such exorbitant fees.
Stephen Monks and his helper visited one day to provide the estimate. They charge $25 for estimates if you do not use them which I agreed to before he came to my house. Mr Monks stayed on the ground while his helper got on the roof, took pictures, and investigated the problem. Mr Monks provided an estimate to repair the roof for $1260. I agreed to the price and for Mr. Monks to return the following Monday to repair the roof. I called Monday to ask when they'd be there and Mr. Monks had to move to Wednesday. When he came to repair the roof, Mr. Monks again sat in the truck while his helper did the work on the roof. His helper completed the work in less than an hour and a half. His helper said everything went as he expected.
So, Mr. Monks took advantage of my lack of knowledge of the repair to charge me $1260 for one man working an hour and a half. I understand overhead, cost of putting a truck on the road, etc., but that is outrageous. When I asked him about this he said he made no apologies for being efficient. I don't think efficiency allows for such exorbitant fees.
Response from Quality Roofing & Inspections
"Actually, I dealt with Mr. [Member Name Removed]. He was a very pleasant gentleman. His description is pretty accurate. However what he left out was that it was a two-story roof, extremely dangerous and difficult to work on. He is right that we only spent a couple of hours there. The cost of the job was factored more in the difficulty and the dangerousness of it than just the fact that it was only few hours' work. He did mention to me that he felt it was a high price for the time we put into it. And I did say to him that we were efficient and careful. We are not only paid for the time we put into a repair, but the knowledge, skill and the ability to solve your problem. I do not know this for sure, but I suspect he got other bids, and I suspect they were higher than mine. On our first visit, to do the evaluation and the estimate, we spent approximately 40 minutes evaluating the situation and determining the proper way to fix it. As you can see from his writing, we solved the problem and he did not need to call us to return. This is because we took care of it the first time. That is what we were hired to do. I am sorry that he feels like we did not treat him fairly, but I truly believe that he got his money's worth; we solved a very difficult roof leak."
Leona S.
Jul 2015
Mr. Monks was very punctual and professional, as well as very knowledgeable. The roofing shingles were carefully removed around the vents, the lead cladding removed, then installed neoprene boots in place of the lead flashing and then sealed the shingles back into place with roofing cement. He also inspected my roof for any other possible issues and cleaned off some leaf debris, His assistant was also very pleasant and very efficient. The job went well and I believe the price was fair and reasonable. I would call this contractor again without hesitation and wholeheartedly recommend him.
Jeffrey B.
Oct 2014
We discovered a water stain on the ceiling and could not tell if it was old or new. Stephen came out and was on time and very professional. He was able to determine that there was not a leak. He also gave me some advice that saved us a bundle. He took pictures and pointed out some minor maintenance that I could do for about $15 that would save me hundreds. He also told me that I had 3 good years left on my roof, so don't believe those guys that come knocking on the front door. Very pleased and will definitely use again.
Mark K.
Oct 2014
unknown
Adrian F.
Oct 2014
Mr. Monk came out with his assistant and checked the roof, found the leak.
It was too large a job and too late in the day to complete right then and there, so they scheduled a return visit a couple days later.
They were a little late in getting there at the appointment time but I work from home so it didn't matter.
They had to stop at one point due to a quick downpour, but they got the hole covered up in time and waited in the garage til the rain stopped.
Job was completed by about 5pm, hasn't leaked since.
I'd recommend them to others, they were also very happy to walk the property with me and answer other roof-related questions.
It was too large a job and too late in the day to complete right then and there, so they scheduled a return visit a couple days later.
They were a little late in getting there at the appointment time but I work from home so it didn't matter.
They had to stop at one point due to a quick downpour, but they got the hole covered up in time and waited in the garage til the rain stopped.
Job was completed by about 5pm, hasn't leaked since.
I'd recommend them to others, they were also very happy to walk the property with me and answer other roof-related questions.
David B.
Aug 2014
The service was fine and he was actually very good. He did it basically when he said that he would and he was very thorough. He went went ahead and inspected the whole roof and went over all the issues but he was really late on the day that he came and he never did call to give me an update why. I had to go somewhere and I finally just called him and said, "Hey, are you still coming?" And he was like, "Oh, yeah. We are going to be out there soon." I was kind of worried that he was not going to show at all but he did actually come and he did do all the work once he got here, so that part was good. I am not sure how to grade his price. Honestly, I feel like he is probably pretty competitive but I did not get a ton of quotes at that time because we had leaking and we had to get it fixed. I really do not know if I can grade that. He might be very competitive with his price or he might be in the middle of the road. I have no idea because I really just do not know. I am not a roofer but from what I can tell, my roof looks very good. He did a very good blending of the shingles. He came right away when I called him initially to give the quote so he was very responsive initially. He was on time when he came to give the quote but then the next day or the day after, whenever we scheduled the job, he was terribly late that day, several hours later than what he said that he was going to be. He was not punctual at all.
Gary S.
Jun 2014
Contacted owner Steve Monks who said he could come out in a day or two and inspect my roof.. He called the following day and said he could come out the next afternoon which was ok with us. Steve and Rob showed up promptly and on time the next day.(They even called first to say they were on their way! Unheard of in this day and age!) Up on the roof they went and performed a thorough inspection of the trouble area. They showed me exactly what was wrong and pointed out some other potential problem areas as well. A price of $850 was agreed upon and after a $100 deposit they said they could return in 2 days. Two days later they arrived on time (after calling us first!) and promptly started in. They showed me what they were doing every step of the way and showed me some additional rotted wood they found. They worked straight through for about 5 hours (didn't even take lunch). They repaired everything as neededincluding touch-up paint on my chimney and wire brushed and painted my metal chimney cap with high-temp paint. They cleaned up after themselves and even took a magnet on a pole to pick up any stray nails that may have fallen in my yard. Despite doing extra work that was needed, they stuck to their original agreed-upon price with no additional charge. I was 100% satisfied and would definitely use them again. P.S. Since the repair we've had many rain storms and I'm happy to report there are no more leaks.
William K.
May 2014
They arrived on schedule and had everything to finish the repair.
They removed some shingles and f;ashing. Replaced rotted wood and painted new wood. Replaced flashing and installed new shingles I had left from new roof 8 years ago. Cleaned up all debris.
They removed some shingles and f;ashing. Replaced rotted wood and painted new wood. Replaced flashing and installed new shingles I had left from new roof 8 years ago. Cleaned up all debris.
Gary Y.
Mar 2014
Due to this inferior work we ended up with ceiling and wall damage as well as rotted wood and decking. Mr. Monk and his excellent crew removed everything down to framing, replaced rotten wood and decking, installed new flashing and base sheet, put fungicide in the walls, sealed everything with roof cement and reshingled entire damaged areas. I would not hesitate to recommend Mr. Monk, Robert and Noah to anyone looking for a superior roofing company. They are very professional, honest and ethical with a goal of fixing a problem the right way and not cutting corners. We would definitely say that that the company takes pride in their business and we were very pleased with every aspect of our experience with them.
Robert J.
Feb 2014
My experience with Mr. Monks and his right hand man Robert was outstanding. I felt from the beginning that they genuinely cared and were wanting to do the best possible job and do it right. They were always on time and kept me very informed of the progress as well as let me know as soon as it looked like it was going to take more time than originally thought. I thought the quote for repairs was reasonable and his warranty is very good. I actually had to call them back to address an area that was still leaking due to an unusual build design and they were super quick at coming back out and getting it fixed. I have been burned by people in the home repair industry before, but you will not get that from these gentlemen. I will definitely be calling them again to do some more work and install some solar powered attic fans.
Herman C.
Sep 2013
It went very well.
The findings from inspection were:
1) For the leak they found an area over the bathroom that was the
cause of the issue which turned out to be area that when i bought the
house last year the seller had repaired due to find of inspector. Steven
showed me the pictures of the issue and could clearly see how some of
the repair work done on it last year was not done right.
2) An area of concern was in back where the main roof conmnects to a flat roof section to an add on family roof has a whole part that was not finished that was open for hot air and water to go in. Luckily the exposed wood had no wood rotting but was something recommended to address especially long term to prevent issues. There was no pressure regarding getting this fixed now and was provided quote.
3) Various areas of exposed nails are small things like that.
I decided to get all the items taken care of and was given a reasonable price including an Angie's list discount I was unaware of after already signed the work order which had come to $700. Final price which included credit card processing fee was $647. I could have paid by check and avoided the credit card fee but i chose what was more convienient for me.
All the items were fixed yesterday while I was at work and though I was super busy at work and missed call received detailed voice mail and text message advising it was completed and all went well. Spoke with Steven after work who explained everything that was done and how repairs went good.
A very additional pleasant surprise was in my family room (add on room) when i got home was not significantly hotter then rest of house like it always is (even after i had insulation added in walls and avove ceiling to address). I have a portable ac unit in this room that i always have been having to use to keep the temp comfortable like the rest of house and for 1st time i didn't need to use it! So the issue fixed from item 2 above must have been allowing so much hot air in that even with insulation it was allowing the room to heat up much more then rest of the house. This is awesome!
One additional thing was Steven told me how i could put metallic roof coating paint on the flat roof section which would greatly reduce heat from the sun since it would reflect it away and also provide protection for the roof. He did say they do offer the service of doing it but since it would be so simple especially for that 200 sq foot area i'd save lot of money to do it myself if i'm so inclined. He gave me details on how to do it and it certainly sounds like something i can do. He even said if i was going to do it to feel free to call him and he'd be happy n walk me through best way to go about it and would be happy to address any questions I might have.
Overall I would highly recommend Quality roofing to anyone.
The findings from inspection were:
1) For the leak they found an area over the bathroom that was the
cause of the issue which turned out to be area that when i bought the
house last year the seller had repaired due to find of inspector. Steven
showed me the pictures of the issue and could clearly see how some of
the repair work done on it last year was not done right.
2) An area of concern was in back where the main roof conmnects to a flat roof section to an add on family roof has a whole part that was not finished that was open for hot air and water to go in. Luckily the exposed wood had no wood rotting but was something recommended to address especially long term to prevent issues. There was no pressure regarding getting this fixed now and was provided quote.
3) Various areas of exposed nails are small things like that.
I decided to get all the items taken care of and was given a reasonable price including an Angie's list discount I was unaware of after already signed the work order which had come to $700. Final price which included credit card processing fee was $647. I could have paid by check and avoided the credit card fee but i chose what was more convienient for me.
All the items were fixed yesterday while I was at work and though I was super busy at work and missed call received detailed voice mail and text message advising it was completed and all went well. Spoke with Steven after work who explained everything that was done and how repairs went good.
A very additional pleasant surprise was in my family room (add on room) when i got home was not significantly hotter then rest of house like it always is (even after i had insulation added in walls and avove ceiling to address). I have a portable ac unit in this room that i always have been having to use to keep the temp comfortable like the rest of house and for 1st time i didn't need to use it! So the issue fixed from item 2 above must have been allowing so much hot air in that even with insulation it was allowing the room to heat up much more then rest of the house. This is awesome!
One additional thing was Steven told me how i could put metallic roof coating paint on the flat roof section which would greatly reduce heat from the sun since it would reflect it away and also provide protection for the roof. He did say they do offer the service of doing it but since it would be so simple especially for that 200 sq foot area i'd save lot of money to do it myself if i'm so inclined. He gave me details on how to do it and it certainly sounds like something i can do. He even said if i was going to do it to feel free to call him and he'd be happy n walk me through best way to go about it and would be happy to address any questions I might have.
Overall I would highly recommend Quality roofing to anyone.
Christopher M.
Sep 2013
Quickly responsive and did good, quality work.
Kinter R.
Jun 2013
Went well, but they didn't tell me when they were coming and just came and did it. I called them and they said that they had already been there. Great work!
Robin G.
Jun 2013
Mr. Monk was professional and provided quality services. He promptly responded to my email and followed up with a call the next day. He actually went above and beyond to assist me with tips on other areas of concern that were not related to my roof. I will use him again.
Archer F.
Apr 2013
They arrived on time and did the work quoted but they ended up charging more than was originally quoted. The date of the quote was March 12 and the work was done April 1. They quote overlapped a couple days and they increased the amount stating their costs had gone up.
Response from Quality Roofing & Inspections
"Thank you for reading this. Here's what transpired: I was unable to determine if rotted wood was under the leaking roof shingles. Usually, I can determine this by entering the attic or other by means, but not this time. I quoted $370 to fix all things on this roof. I hand-wrote in our agreement, "If wood damage is found-add time and matl's to cost. < $100" . (removed member name) agreed that if we opened the roof up and bad decking was found, that it would be replaced, up to $100, rather than not fixing his roof correctly. As it turned out, the wood was bad. See the total of $388. I added $18, which was below my cost, but was agreed upon (up to $100) before I started the work. I could have chosen to "milk" this, (which I do not do), and added, say, $95, but I did the extra below my cost. I am amazed (removed member name) does not appreciate an honest, considerate roofing contractor. If he would have told me that adding $18 to change a section of roof decking was overcharging, I would have been pleased to discuss this with him. If I would have back-charged him $100, (which he agreed to ahead of time-before he ordered the roof work) I would understand his complaint, but I did no such thing. He feels cheated over $18. Honestly, this type of thing tempts an honest, licensed contractor to bid the work "worst scenario" and if the wood is OK, then just pocket the extra profit. Please understand, that as a certified home inspector, roof inspector, and roofing contractor, I work hard to inspect the roof thoroughly, and get it right the first time, so that customers are not hit with extra costs. But, sometimes, I cannot enter the attic, or the hidden roof issues cannot be determined until we remove roof shingles. That's what happened in this case. If I would have bid it much higher, but included damaged wood, if present, perhaps he would have been happy. I would have made more money and he would have been none the wiser, if there was not any bad wood. (Or, as some roofers do, just install new shingles over the existing bad wood. I have seen it at my home and roof inspections many times. But I will not do this.) How would you like to be treated? The contractor quotes the cost of everything that could be wrong and you pay it whether it's needed or not, or he gives you a break, just in case you have no rotted wood to replace? I understand that no one likes to pay more than quoted, but roof estimates are roof estimates and not always a guaranteed price. I cannot see under the shingles to know if the roof decking needs to be replaced. I am sorry that (removed member name) feels that he was not treated fairly. Most roofers have a back-charge clause in their fine print. This was not. I wrote this in by hand under the description of work to be performed. There was no surprise here, (removed member name). You are welcome to call me to talk about this if you still feel that I treated you poorly. Thank you."
Jennifer E.
Feb 2013
It was an excellent experience. Found the leak and they came out to the house very promptly. I would absolutely recommend them to others.
Joan M.
Sep 2012
I have used them 3 times now and I have been pleased every time. They do a great job and their rates are very reasonable.
Licensing
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FAQ
Quality Roofing & Inspections is currently rated 4.6 overall out of 5.
Quality Roofing & Inspections accepts the following forms of payment: CreditCard
No, Quality Roofing & Inspections does not offer free project estimates.
No, Quality Roofing & Inspections does not offer eco-friendly accreditations.
No, Quality Roofing & Inspections does not offer a senior discount.
No, Quality Roofing & Inspections does not offer emergency services.
No, Quality Roofing & Inspections does not offer warranties.