About us
With over 35 years in the Drywall business..... We know what it takes to get the job done. Two many times we have gone into homes where homeowners have been heart broken because of bad workmanship. We believe in honesty, fairness, hard work and a commitment to providing quality service to the customers we come in contact with. This is one reason we guarantee all of our work. We know your time is important to you and we work hard to create a fast turn around time so you can get on with the things that really matter. We also believe in giving back to our Community and have been voted Best in Clay 5 years in a row! If you have questions about your drywall or remodeling needs give us a call and we will be glad to answer your questions or concerns.
Business highlights
Services we offer
CUSTOM TEXTURES AND DRYWALL REPAIRS., RESIDENTIAL & COMMERCIAL; CEILING REMOVAL & RE-TEXTURE
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 8% | ||
| 0% | ||
| 3% | ||
| 3% |
"Thank You, Ms. [Member Name Removed]. We appreciate your business and your feedback and are so glad that you are satisfied with our services!"
"Thank You so much for leaving us a good review. We appreciate any feedback we can get and are so happy that you had a good experience with our company. Please let us know if there is anything else we can do for you in the future :)"
"The customer was given an estimate before any work was started explaining all phases of the work with what needs to be done. We disclosed in the contract and verbally that there might be paint peeling and or touch up paint that may need to be done by the Home Owner after the project is completed, as we do this with all of our customers. The customer signed the contract and also acknowledged verbally that he understood. The customer wanted a discount on several different occasions off of the price that was initially agreed upon. I was not able to accommodate his request as the price I gave was a fair price for the work being done. Once we were in the home and had it covered and scraped, we noticed significant drywall problems in the home. I immediately notified the Home Owner who acknowledged he knew about the bad drywall due to the home sitting in the weather with no AC/heat, but did not want to replace it with my suggestion. I then advised we spray a thick coat of mud and let it sit overnight before we put on the final coat to see if any issues of cracking showed up to possibly avoid future patches. I also explained to him at this time that keeping the plastic up longer would increase paint touch up and length of time for the job. Home Owner agreed. Orange Park Drywall does not make any decisions for the Home Owner; Home Owner makes the decisions. Home Owner was aware of extra material and labor that we had to do because of his homes brittle drywall with the price never increasing and us absorbing the additional cost. At completion and final walk through of the job with the Home Owner, he did not want to pay for the job that was agreed upon because of a few areas of paint he would need to touch up. Home Owner never mentioned anything at that time of anything broken or a mess. The 10% was not a discount; it was a retainer that we normally do on a larger job that I called to collect a week later after not hearing back from the customer. I explained to him in a rational way that we had done what was contracted and more at no additional cost, and we needed to get paid in full. The customer then agreed to final payment and showed up to our office the next day with a 10% Angie discount coupon. (Angie list was never mentioned at any time.) We accepted it!! We strive to do quality work and want to leave our customers happy; I am sorry he was not. Please feel free to google other reviews customer has left for other companies."
"Thank You Mr. [Member Name Removed] for the positive review. We appreciate your business and look forward to working with you on any future projects!"
"Thank You Ms. [Member Name Removed] for allowing us to bid on your project. We are so sorry that you did not receive the quote sooner and that we could not assist you with this project."
"All of our customers are important to us. We are so sorry you were unable to reach us. We would love to help you with any drywall project. If you still need help or would like to get a free estimate please give us a call anytime at 904-213-3451."
"Thank you for the positive response. We are happy to have been of help. Please feel free to contact us anytime :)"
"Thank You for letting us help with your project!"
"Thank You for your business and for the kind review!"
"Thank you for your good review. We appreciate you feedback. It was a pleasure working with you and we look forward to any future work!"
"Thank you for the positive feedback. We appreciate the business. Please let us know if there is anything else we can do for you."
"Thank you for the positive review. We appreciate you letting us help you with this project. Please let us know if there is anything else we can assist you with."
"Thank you for the positive feedback. We are happy to hear that you are satisfied with our work and hope to hear from you for any future projects."
"Thank you for your business!"
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"Thank you for your business!"
?IT?S JUST DRYWALL,? so said Greg Holloway, owner of Orange Park Drywall (OPD). We felt apprehension about using OPD since they claim they can remove the popcorn ceiling texture in our 2000 sq ft home and install knock-down texture in one day. However, not only did OPD have consistently great reviews, an acquaintance of ours had used them for the same work and more, and raved about them. So, to our detriment, we hired them.
The photos we?ve included in this review pretty much tell the story. Judge for yourself. Our neighbors who saw our house after their work gasped in horror, as did the people to whom we showed these photos. Four workers showed up on time. We couldn?t remain in our house for obvious reasons. When finished, the floors and walls were a mess, our new 3K leather sofa had joint compound splatters and dust all over it. Some light fixtures were taped up, others dropped down (and broken). We discovered one broken light cover in a closet in an adjoining room. The owner did reimburse us for it. Bifold doors were vertically placed near their tracks but not re-installed. When we asked about the drips along the ceiling edges, we were told the finisher would be out the next day to take care of those. No call, no text, no visit. Two follow-up calls made by us, but to no avail. Believing we had been abandoned, we cleaned up and took care of problems that we could do ourselves. We did hear from OPD?s owner once we sent photos and an angry email. He told us that the work shown in the photos could be touched up in an hour. What do you think? OPD?s owner did come out to personally review the work, and he did redo the ceiling in a bathroom. He didn't seem concerned about the rest of the ceilings, or the overall sloppiness of his workmen.
Also good to know is that OPD defends its use of masking tape, which will lead to significant paint loss. The argument is that the masking tape adheres better than the blue painter?s tape. We put that out there so fellow Angies List folks know they can expect paint loss - all over the edges of their walls. We cannot comment on whether this is the correct approach.
The owner is a nice guy but his standards for workmanship seem to fall below ours. Do they fall below yours? Look at the photos. The problems with OPD are: 1) lack of communication at all levels, 2) lack of oversight by owner, and 3) shoddy workmanship with an uncaring attitude by the workers, who are undoubtedly pressured to get it done and on to the next job.
UPDATE: On August 5, 2015 at 1:26 PM, Greg Holloway called my landline phone using a Caller ID spoofing program. He used my spouse's cell number. This is a federal offense. He harassed me, wanting me to take down this negative review. Long story short, I refused, and I reported this offense to Angies List corporate and the FCC. I see in my caller ID that he did try to call me earlier that day, but I must have been outside and didn't hear the phone. If he had just left me a message, I would have called him back. Why he's harassing me 8 months after the job was done, when he gave Angies List a provider response that is almost accurate 7 months ago, I don't know.
"We are thankful for all of our customers and strive to do quality work. Although there will be times where things don’t always go as smoothly as we would like in which was the case with this customer. I am a firm believer that there is no problem in Drywall that can’t be fixed. I have been doing this for over 30 years and if It’s Drywall, it can be fixed! I am very sorry for any mess left at any homeowner’s house. I am sure my guys got in a hurry as this was scheduled as the last house right before Christmas in which our offices where closed at the time. My first contact with the homeowner was an email. I take complaints very seriously and responded to the customer along with setting up a time that was convenient for them to let me come back over to do a walk through myself too resolve any issues they may have. Here is what we did to resolve the issues that where brought to my attention. 1.Showed up on time that was specified by homeowner. 2.Reimbursed homeowner double the cost to replace the light. 3.Re-did a bathroom ceiling that day that I felt personally did not look good, as the ceiling had been previously painted with an oil base paint that we where unaware of before we arrived. (*Texture dries different on paint than drywall) 4.Offered to touch up a few walls even though it is stated in our contract that due to tape being used on the walls it could cause peeling of paint or wall paper. (The customer had previously initialed this on their contract. )They declined as they said they where going to repaint anyways. 5. Although we showed up ready to clean up any mess left behind the homeowner had already cleaned up the water bottle, texture crumbs, and smudge marks before we arrived back. Now lets address the tape issue. We use a quality 3m scotch masking tape, as it is stickier than the scotch 3m blue tape that I am sure the costumer is referring too. Although this tape does not leave any residue on the walls as customer stated, it is very sticky, as it is needed to be on order to stay on the walls for up to 8hrs under the wetness and removal of the old popcorn texture. Blue tape just will not handle the job. As you can see in the above picture even this tape will sometimes fall. I do not like to see any of my customers dissatisfied as I have worked very hard to have replicable name. We do not take any money up front and only receive our payment after the homeowner has walked through the job and inspected it with one of my guys. I believe because of the holidays and the office being closed, this job did not go as well as it should have gone. However, I did everything I knew to do to try to and make them happy and thought it was resolved. I guess you can’t win them all, although I would like too. Greg H."
Greg was very helpful over the phone providing details on the work to be done and the price per square foot.... no surprises. The crew came in full force (at least 8 to 10 workers). They completed the entire job within 6 hours! We removed the artwork from the walls, wrapped up the bedspreads, curtains and rugs, and cleared out the top shelves of the closets; they told us that was helpful, so it may have saved some time. There was still dust everywhere, but nothing broken or stained. They had already cleaned the floors and surfaces but so much dust in the air was inevitable. A few edges were a little rough, but the job completely exceeded our expectations for the time and money spent.
Licensing
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