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Ocean Movers
In-State Moving Service, Out-of-State Moving Service, Professional Moving Service Piano,
About us
Ocean Movers is a family owned professional moving company. We strive to achieve exceptional service at affordable prices. All of our employees have a minimum of 3 years experience. Our trucks come equipped with all equipment necessary to move your items safely and securely. We are licensed and insured to ensure your items are protected during your move.
Business highlights
Emergency services offered
20 years of experience
Services we offer
Antiques, Apartment and Office Moves - Local & Long Distance - Loading & Unloading Services - Packing Services - Short Term & Long Term Storage Available - Specialty Items (Pianos, Pool Tables), Residential & Commercial Moves - House
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.021 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 5% | ||
| 0% | ||
| 5% | ||
| 19% |
Showing 1-21 of 21 reviews
Kate P.
Oct 2022
Not only did the three man team spend over two hours on break but they played with our equipment, sat in the truck, played on their phones, played with my children’s toys, but they lied and claimed it took them an hour and 40 minutes to make a 35 mile drive. No house, just boxes in a garage & a couple pieces of furniture. They burnt a box of our belongings. Thankfully, they didn’t catch the barn and gas cans on fire. I have pictures & an employee’s first hand account. I called the owners immediately. I asked for new movers the next day and a flat fee. The owner was rude, unprofessional and yelled at me. He called me a liar, claimed I should have told the men to get back to work and then gave me a flat rate that was $200 MORE than the hourly rate. Delivery day comes, and the owner refuses to let the crew even open the truck until I paid in full. He actually hung up on me at one point and said he was taking the loaded truck back to the warehouse AFTER I had paid his new amount.
Samantha W.
Aug 2022
We paid them to load a truck; we rented a trailer from since we were moving out of state and wanted to hire "professionals" who knew what they were doing to ensure our things got to pur new home safely. Cost an additional $300 over what we were quoted-still not sure why. They did a poor job and most of our belongings got destroyed from shifting/falling over during transport. They threw a $400 end table from Ashley furniture on top of everything so of course it flew off and got mangled. Everything we own essentially has chunks of wood missing or scratches and gouges. My daughter's new KidKraft kitchen was crushed. The movers who unpacked for us said it was literally the worse pack job they'd ever seen. Had to pay those guys extra-had to go very slow to keep from getting crushed/destroying more of our thing. When we called Ocean Movers about it, the less than helpful woman on the phone basically said "sucks for you". Said we can't prove we aren't the ones that messed it up. Then tried to blame the ABF driver. Her excuse for her employees not strapping things down was "did you provide them with straps"? There were straps IN THE TRUCK. Didn't know you had to tell "professional" movers to use the provided straps to secure things correctly. Poor work ethic. Poor customer service. And clearly don't stand by their work.
Cynthia E.
May 2018
went great. Very Responsive to our needs. One piece furniture was damaged and they fixed it right away. Good as new.
Vicki A.
Apr 2018
Ocean movers sent 3 men to move household items from storage to my house. One stayed in the truck, one went in to move boxes and one hung outside on his cell. When I told the mover in the truck that I could not afford to have him standing around the mover with the cell phone got aggressive with me and shouted, approaching me with arms waving. He went into the unit and began to move my things at which time he removed packing blankets and threw them outside on top of huge load of spit that he had just spat on the ground. He then began to throw my moving boxes, breaking glass. As if that weren't enough, he climbed up to the top of the unit and pulled a box box from the bottom and all boxes came crashing down! He broke so much antique glass and shattered so much fragile belongings that I told them to stop unloading the truck and I would hire another company. They delivered the boxes they had already loaded to my house but I would not allow the swearing, aggressive mover on my property. He paced around the cul'de'sac arms waving madly shouting "Clay county is the most racist county in Florida". The company refused to give me the name of their insurance carrier even after I showed them the damaged boxes and broken glass. They adjusted the bill by $85.00. My interaction with the woman on the phone was almost as bad as that of her worker. She said she fired him but I saw him on my block a month later. Beware Eagle Harbor, Fleming Island or anywhere people live who value their things.
Stephanie T.
Mar 2018
The four men that came were great. They worked the entire two hours, They were polite and asked where we wanted things. Hard workers. Anthony, James, Austin and a fourth gentleman were personable and very focused. Thank you for being so careful with our items. Will use them again.
Lynne G.
Dec 2017
Other than being a couple of hours late, they were professional and did a nice job. They were paid by the hour and when they finished moving things, there was still part of that last hour left so they helped put a couple of things together before they left. Very pleasant to work with.
Valerie S.
Nov 2017
The workers were professional and friendly. I would hire this company again.
Deanna W.
Oct 2017
They were on time. That's the only good thing. I feel I was grossly overcharged. A few times the guys seemed to be "hanging around" the truck. I asked them to hang up some curtain rods. They didn't do that right! The screws holding the rods fell out of the wall. I have to do it again myself. I did it last time myself in my precious home and they were fine. 2 of the guys smoked and brought the smell into my home. I would not hire this company again!
Response from Ocean Movers
"Ms. [Member Name Removed], We strive to have excellent customer satisfaction and make a strong effort to address any issues/concerns from our customers. However, if the customer does not make us aware of their concerns, there is no way for us to fix it. Your move was Saturday, and this review is just now being published on Tuesday. You did not reach out to us to even give an opportunity to address anything. Our movers are not allowed to smoke near a customer or their items because many times we have customers that are sensitive to the smell. You called me numerous times to change your move terms, including adding an extra pick up for a sofa and adding to have the movers hang your curtain rods. Each time you called prior to your move, you got a live person on the phone, so you could have called the office during your move or even after your move if there were problems. In regards to pricing, we offer discounts and coupons for Angie's List customers, they are listed on our profile. You did not mention, inquire, or print any of them out. You were sent an email confirmation with services included/not included, supplies included/not included, and acceptable payment options prior to your move date. There is nothing on your invoice outside of the terms you were given on the phone or in the email. We would have at least appreciated the opportunity to try and resolve any issues/problems/concerns you had, but you did not give us that option."
Mary P.
Apr 2017
They were very careful, courteous and punctual. I plan to use them again.
Regina M.
Mar 2017
They completely explained the process, they arrive on time and moved everything and put it exactly where i wanted it and no request was too small for them. The office and moving technicians were great and very pleasant to work with. I have left some very valuable things unpacked and they were so honest them brought them to my attention and to me to carry them personally for safe keeping. Honesty is very hard to find especially when you whole world is being moved around. What a great company. Hopefully I will not have to move again, but if I do I will use Ocean Movers.
Melinda B.
Nov 2016
Fantastic!
Cody B.
Jun 2016
Awesome!!!!!
Dianne W.
Apr 2016
unknown
Joel S.
Feb 2016
unknown
John O.
Feb 2016
unknown
Kristin W.
Feb 2016
Everything went smoothly! Had to move stuff from 2 places! Very professional even fixed a ding in the wall at the new house!! Made sure everything was what I wanted...they would have done even more for me if I wanted (ceiling fans, tv hook up) Had 3 guys so it helped with all our stuff. They were great and I would use them again for local move!
June B.
Oct 2015
unknown
Kristin O.
Aug 2014
The guys were very polite and helpful. They did the job to our satisfaction. Moving day is always stressful but their careful attention relieved it.
Carol G.
Jun 2014
On time, very efficient, considerate of my requests to off load and place so I could access some things needed.
Sandra P.
Apr 2014
Movers were 15 minutes late, but were very efficient and were very careful in handling all items.
Monique S.
Mar 2014
Movers were scheduled for 0900 but due to rain called me at 0800 to say they would not be there until 11. When the rain had stopped at 0830, I called to let them know and they still did not arrive until 1040. We had a body solid that needed to be disassembled and reassembled and moved to a 2nd floor, which I notified them upon estimate and was assured it would not be a problem, 'they move fitness equipment and disassemble and reassemble all the time'. I also paid for 3 movers and offered to show them the stairwell which they declined. Upon moving they broke a window, scratched the wood floor, and tore up the drywall in the stairwell- which I was told they were not liable for. I was simply told the person who gave me the estimate had judged inappropriately. They also reassembled the equipment incorrectly and when I notified them I was told they were not liable for that either. I was given a discount for repairs, which I will surely exceed hiring someone else to fix the stairwell and reassemble the equipment, but for the hassle I would have much rather dealt with a more professional company. The employees who helped with the move even admitted their boss doesn't routinely deal with such equipment.
Response from Ocean Movers
"In regards to the arrival time, unfortunately we cannot control the weather, and do not move in rain because it can damage customer's items and be a high safety hazard in the loading/unloading process on wet ramps. (member name removed) did not call until 9:30am to inform us the rain has ceased at her location. At scheduling (member name removed) asked about dis-assembling and re-assembling of her exercise item, but failed to inform us about moving the item up a stairwell half the size of the machine. The crew successfully moved the item to the second floor, but due to the massive size of the item, there was some damage to the walls and surrounding area. (member name removed) was given 2 options; to either have us fix everything for her within 7 days, or a discount off her invoice in the amount of 30% off. (member name removed) chose the discount, and signed the invoice that she was completely satisfied with everything, and amends where made to her satisfaction. Though we do not like damages or situations arising, we do make sure to resolve the incident the best to our ability to achieve the customer's satisfaction immediately at the time of service. (member name removed) wrote this message because 3 days after her move she wanted to crew to return free of charge and adjust items on her exercise machine."
Licensing
State Contractor License Requirements
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FAQ
Ocean Movers is currently rated 4.0 overall out of 5.
Ocean Movers accepts the following forms of payment: CreditCard
Yes, Ocean Movers offers free project estimates.
No, Ocean Movers does not offer eco-friendly accreditations.
No, Ocean Movers does not offer a senior discount.
Yes, Ocean Movers offers emergency services.
No, Ocean Movers does not offer warranties.