MOLLY MAID of Orange Park & SE Jacksonville
About us
Additional DBA - Rue Services Inc.
Business highlights
Services we offer
Housecleaning, blinds, carpets, clean glass surfaces, clean showers, decor, dust baseboards, empty wastebaskets, furniture, including bowl, lid, light fixtures, make up or straighten linens, out, remove cobwebs, rugs and stairs, scrub toilet, seat, shelves, sills, sinks inside, tank & base. Additional services offered listed on website., tubs, vacuum/mop all floors
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 68% | ||
| 16% | ||
| 8% | ||
| 4% | ||
| 4% |
"Thank you so much for your kind review of our business. We will share the information with the ladies that have cleaned your home. It always makes them happy to hear that their work was appreciated. Thank you for your business."
The day they cleaned, I met them at the empty house, I let them in and went back to work while they cleaned. They called a few hours later saying they had finished and my total was $270. Much to my dismay, when I returned, I found that the stove still had the two burnt on stains (very obvious near the front), The glass in the door had stains and the inside back didn't even appear to even have been wiped down. I had a can of Easy Off there, so I sprayed the spots and came back after a few hours and all it took was simply wiping up the residue and it sparkled! I took the Easy Off to the wire racks as well as they also had stains on them that hadn't been cleaned. I was also shocked to find that small pile of flour still under the edge of the cabinet on the floor. How could they have even vacuumed and missed it? If you want someone to come in and wipe things down with a damp cloth, they're the ones for you. If you have deep cleaning that needs to be done, I wouldn't go that route unless I was able to be there and supervise. I ended up doing everything myself as I was on a deadline for inspection. Didn't have time to waste worrying with them again! I should have, but time was of the essence!
"We're glad Molly Maid helped to make moving in to your new home a little easier. We appreciate your business. Thanks for calling Molly Maid!"
"Molly Maid is happy to help you come home to a clean house and have more time with your friends and family! Thanks for your great feedback."
"Thank you for your kind words. The team of ladies cleaning your house were very happy to hear you were pleased. They take great pride in their work and want to make life easier for you. If you ever have any questions, don’t hesitate to call our office. Welcome to the Molly Maid lifestyle!"
"We appreciate your feedback on your Molly Maid service. Thank you for your continued business."
"Thank you for choosing Molly Maid for your house cleaning needs. We understand there are many house cleaning companies to pick from and we appreciate your business. Thank you for your great feedback!"
"Thank you for your feedback on your Molly Maid service. We were very happy to help you come home to a clean house when you needed it the most. Thank you for your business and we wish you healthy days ahead!"
"We are very sorry to hear of your dissatisfaction with your Molly Maid service. Although we pride ourselves on taking care of each customer individually, sometimes instructions may get overlooked. As we offer a 24 hour guarantee, we are disappointed that you felt you could not allow us back in your home to reclean some areas at no charge. We appreciate your review of our company, and are very sorry we couldn’t meet your needs."
Finally, Molly Maid broke an irreplaceable item [65 year old family heirloom]. Molly Maid did want to replace the item. However, in return for replacing the item, Molly Maid wanted us to give them the broken heirloom; that was unacceptable. How does one replace an heirloom? After we could not come to a replacement agreement, Molly Maid decided “WE” had too many fragile valuables [in our home] and Molly Maid would no longer clean our home. Molly Maid never did replace or pay for the broken item.
When we would report an issue to Molly Maid, Molly Maid would make us feel that it was our fault.
"Thank you for your great review of our service. All of our Molly Maid teams strive to always be efficient, friendly and professional. We believe EVERY clean is as important as the first cleaning! Thank you for choosing Molly Maid."
"Thank you for taking the time to share your experience with our company! We have many great teams of Home Service Professionals who strive to clean your home the way you would like. Plus, we love pets! Be sure to call our office if you ever have any questions. Thank you for your business."
"We appreciate your business! Your kind words will be shared with your Molly Maid Team. They love to hear when customers are pleased with their service. Remember to call our office anytime with questions, concerns or if you would ever like to make any adjustments on the cleaning of your home. Thank you."
"Thank you for your great feedback. Your Molly Maid team will be happy to hear you were pleased with your service. If there is anything we can do to improve your future service, please let us know. We appreciate your business."
"Molly Maid was happy to help you come home to a clean home and have more time doing what you enjoy! Thanks for the great feedback. We appreciate your business!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
108-1 Kingsley Ave, 1, Orange Park, FL 32073
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