MOLLY MAID of Orange Park & SE Jacksonville
About us
Additional DBA - Rue Services Inc.
Business highlights
21 years of experience
Services we offer
Housecleaning, blinds, carpets, clean glass surfaces, clean showers, decor, dust baseboards, empty wastebaskets, furniture, including bowl, lid, light fixtures, make up or straighten linens, out, remove cobwebs, rugs and stairs, scrub toilet, seat, shelves, sills, sinks inside, tank & base. Additional services offered listed on website., tubs, vacuum/mop all floors
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.425 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 68% | ||
| 16% | ||
| 8% | ||
| 4% | ||
| 4% |
Showing 1-25 of 25 reviews
Mary W.
Sep 2024
We have been using Molly Maids for nearly a year and are very satidfied with their services. Angel has been with us he longest and has been very good about listening to our questions and requests. They have satisfied us in all respects. We look forward to their visits and a clean house.
Gene R.
Sep 2024
Angie and Angela (RT 6). Outstanding service they pay attention to detail, and everything is clean as required. Best cleaning service in town and I have hired several before Molly Maid.
Greg C.
Aug 2016
unknown
Art E.
Feb 2016
unknown
Response from MOLLY MAID of Orange Park & SE Jacksonville
"Thank you so much for your kind review of our business. We will share the information with the ladies that have cleaned your home. It always makes them happy to hear that their work was appreciated. Thank you for your business."
Jan P.
Dec 2015
When I schedule a move out, top to bottom cleaning, they asked me if I wanted to have the fridge and stove cleaned as it would take longer, hence cost more. I said yes, to both. The fridge was pretty much already clean, but the stove had two palm-sized burned on food spots that were hidden under a silicon mat used to catch spills. I only caught that when I removed the mat after the movers had come so I told them I wanted them to do the stove. I had packed up my broom and vacuum, so when I noticed a tiny mound of flour that had spilled from the bag, I knew that would just vacuum right up.
The day they cleaned, I met them at the empty house, I let them in and went back to work while they cleaned. They called a few hours later saying they had finished and my total was $270. Much to my dismay, when I returned, I found that the stove still had the two burnt on stains (very obvious near the front), The glass in the door had stains and the inside back didn't even appear to even have been wiped down. I had a can of Easy Off there, so I sprayed the spots and came back after a few hours and all it took was simply wiping up the residue and it sparkled! I took the Easy Off to the wire racks as well as they also had stains on them that hadn't been cleaned. I was also shocked to find that small pile of flour still under the edge of the cabinet on the floor. How could they have even vacuumed and missed it? If you want someone to come in and wipe things down with a damp cloth, they're the ones for you. If you have deep cleaning that needs to be done, I wouldn't go that route unless I was able to be there and supervise. I ended up doing everything myself as I was on a deadline for inspection. Didn't have time to waste worrying with them again! I should have, but time was of the essence!
The day they cleaned, I met them at the empty house, I let them in and went back to work while they cleaned. They called a few hours later saying they had finished and my total was $270. Much to my dismay, when I returned, I found that the stove still had the two burnt on stains (very obvious near the front), The glass in the door had stains and the inside back didn't even appear to even have been wiped down. I had a can of Easy Off there, so I sprayed the spots and came back after a few hours and all it took was simply wiping up the residue and it sparkled! I took the Easy Off to the wire racks as well as they also had stains on them that hadn't been cleaned. I was also shocked to find that small pile of flour still under the edge of the cabinet on the floor. How could they have even vacuumed and missed it? If you want someone to come in and wipe things down with a damp cloth, they're the ones for you. If you have deep cleaning that needs to be done, I wouldn't go that route unless I was able to be there and supervise. I ended up doing everything myself as I was on a deadline for inspection. Didn't have time to waste worrying with them again! I should have, but time was of the essence!
Karen H.
Dec 2014
unknown
Response from MOLLY MAID of Orange Park & SE Jacksonville
"We're glad Molly Maid helped to make moving in to your new home a little easier. We appreciate your business. Thanks for calling Molly Maid!"
Sue P.
Jun 2014
They call the day before they come. I have a 1550 sq. ft. home and I suspect that they are home about 2 hours. They always do a really good job. I've always been very happy with them.
Response from MOLLY MAID of Orange Park & SE Jacksonville
"Molly Maid is happy to help you come home to a clean house and have more time with your friends and family! Thanks for your great feedback."
Laurie P.
Mar 2014
I was fortunate to find Molly Maid on Angie's List. They first came out to our home on 02/06/14 for a deep down cleaning. We were expecting quite a few people from out of town for a high school reunion and we wanted to get everything cleaned; the walls, floors, baseboards, cabinets, etc. After reading their reviews, we decided to try them out. Three awesome women showed up and really did a nice job. The price was very reasonable; $315.00 for 3 and a half hours. At that time, we weren't planning on having this be a monthly service, but we were so impressed and felt so great about having one thing taken out of our busy schedule that we committed to a monthly cleaning. The second cleaning on 03/03/14 went well, too. We look forward to a continued great experience with Molly Maid!
Response from MOLLY MAID of Orange Park & SE Jacksonville
"Thank you for your kind words. The team of ladies cleaning your house were very happy to hear you were pleased. They take great pride in their work and want to make life easier for you. If you ever have any questions, don’t hesitate to call our office. Welcome to the Molly Maid lifestyle!"
Shirley C.
Oct 2013
IT WENT WELL ONCE THEY GOT THERE. THEY WERE RUNNING LATE
Patrick B.
Aug 2013
It was acceptable, but nothing to rave about.
Elizabeth I.
May 2013
They were fine, they did whatever we asked them to do and they came whenever we asked them to. They were punctual and they had a good price. We will continue to use them in the future.
Response from MOLLY MAID of Orange Park & SE Jacksonville
"We appreciate your feedback on your Molly Maid service. Thank you for your continued business."
Joanie E.
May 2013
The first time was wonderful because they cleaned everything in the house. The monthly cleaning they clean what I ask them to do, they accommodate my cleaning needs.
Response from MOLLY MAID of Orange Park & SE Jacksonville
"Thank you for choosing Molly Maid for your house cleaning needs. We understand there are many house cleaning companies to pick from and we appreciate your business. Thank you for your great feedback!"
Cindy G.
Dec 2012
The two individuals that came out to the house were very professional and very good at cleaning. They were doing a cleaning for me while I was undergoing Chemotherapy and unable to do the cleaning myself. They did an excellent and efficient job.
Response from MOLLY MAID of Orange Park & SE Jacksonville
"Thank you for your feedback on your Molly Maid service. We were very happy to help you come home to a clean house when you needed it the most. Thank you for your business and we wish you healthy days ahead!"
Bruce N.
Oct 2012
Thorough deep move out cleaning of entire house.
Response from MOLLY MAID of Orange Park & SE Jacksonville
"We are very sorry to hear of your dissatisfaction with your Molly Maid service. Although we pride ourselves on taking care of each customer individually, sometimes instructions may get overlooked. As we offer a 24 hour guarantee, we are disappointed that you felt you could not allow us back in your home to reclean some areas at no charge. We appreciate your review of our company, and are very sorry we couldn’t meet your needs."
Garry F.
Jun 2012
We used their service for over 14 months; they were on time and cleaned well. Unfortunately, Molly Maid broke and replaced several small dollar items.
Finally, Molly Maid broke an irreplaceable item [65 year old family heirloom]. Molly Maid did want to replace the item. However, in return for replacing the item, Molly Maid wanted us to give them the broken heirloom; that was unacceptable. How does one replace an heirloom? After we could not come to a replacement agreement, Molly Maid decided “WE” had too many fragile valuables [in our home] and Molly Maid would no longer clean our home. Molly Maid never did replace or pay for the broken item.
When we would report an issue to Molly Maid, Molly Maid would make us feel that it was our fault.
Finally, Molly Maid broke an irreplaceable item [65 year old family heirloom]. Molly Maid did want to replace the item. However, in return for replacing the item, Molly Maid wanted us to give them the broken heirloom; that was unacceptable. How does one replace an heirloom? After we could not come to a replacement agreement, Molly Maid decided “WE” had too many fragile valuables [in our home] and Molly Maid would no longer clean our home. Molly Maid never did replace or pay for the broken item.
When we would report an issue to Molly Maid, Molly Maid would make us feel that it was our fault.
Bill L.
Jun 2012
We've been using them for a few months now and we're just as happy now as when they started. The ladies are friendly and hard working.
Response from MOLLY MAID of Orange Park & SE Jacksonville
"Thank you for your great review of our service. All of our Molly Maid teams strive to always be efficient, friendly and professional. We believe EVERY clean is as important as the first cleaning! Thank you for choosing Molly Maid."
Gayle F.
Jun 2012
Very satisfied and will continue using them every other week and referring them to other friends.
Response from MOLLY MAID of Orange Park & SE Jacksonville
"Thank you for taking the time to share your experience with our company! We have many great teams of Home Service Professionals who strive to clean your home the way you would like. Plus, we love pets! Be sure to call our office if you ever have any questions. Thank you for your business."
Michelle E.
Apr 2012
They have been wonderful and I have been using them for about 4-5 weeks. They were here yesterday and they come once a week for me. I know a lot depends on the size of your house and what you want them to do so I hate to give the price. I let them give me a quote, as I have a very small house; it is a 2 bedroom home so probably it isn't fair to compare it with others. I am very pleased and it is fair for my size home. They are very very good. It is nice to have them.
Response from MOLLY MAID of Orange Park & SE Jacksonville
"We appreciate your business! Your kind words will be shared with your Molly Maid Team. They love to hear when customers are pleased with their service. Remember to call our office anytime with questions, concerns or if you would ever like to make any adjustments on the cleaning of your home. Thank you."
Bill L.
Mar 2012
They arrived on time and after me showing them the layout of the house, they got to work IMMEDIATELY and didn't stop until they were done. We're using their services every 2 weeks and we are thrilled!!!!!! Of the many, many companies and individuals we emailed or called; Molly Maid was the first to respond (only 2 responded). Tom, the owner, came and gave us a rundown on what we could expect and he was right on the mark!!!! WE LOVE THIS COMPANY!!!!!!!!!!!!!!
Response from MOLLY MAID of Orange Park & SE Jacksonville
"Thank you for your great feedback. Your Molly Maid team will be happy to hear you were pleased with your service. If there is anything we can do to improve your future service, please let us know. We appreciate your business."
Jackie W.
Nov 2011
very punctual and professional, worked without stopping until the job was done
C H.
Aug 2011
Very well
Barbara G.
Jul 2011
Everything went fine. I didnt have any problems with them. I would use this company again.
Response from MOLLY MAID of Orange Park & SE Jacksonville
"Molly Maid was happy to help you come home to a clean home and have more time doing what you enjoy! Thanks for the great feedback. We appreciate your business!"
Edward S.
Feb 2011
I was very happy with the service provided and plan to use Molly Maids again.
Jeffrey H.
Dec 2009
I've been looking for a cleaning service for awhile, and thought I wanted a private individual vice a company. I'm glad I chose a company for several reasons - they're insured, the employees are well trained and totally professional. I contacted this business on Dec 23rd, and booked a cleaning to be performed the next day...on Christmas Eve! The original call I made inquiring about the service was very detailed, the contact person asked thorough questions and gave me thorough answers about what the service included and what I could expect. I was given a time frame of three hours when the cleaning team would arrive, and they arrived exactly when they said they would - didn't have to wait any. Once they arrived, we walked thru my home and they looked everything over and then they got to work. They cleaned everything, very impressive. I was amazed at the amount of attention given to areas that don't usually don't cleaned very often. It was going to be a surprise for my wife, but she arrived home before they were finished. She was just as pleased at the results, we decided to schedule them for recurring cleanings form now on.
John G.
May 2008
My wife was in the hospital and wanted the house clean before she got home. On short notice the Molly Maids changed the scheduled date and were able to clean the house. They went out of there way to get the job done. Excellent Job. The first cleaning is $200 for our house and then $110 bi monthly or $70 per hour, though might depend on size of house. 3 people come to the house and clean everything...even oven and in-take vents in kitchen. Can't say enough good.
Licensing
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FAQ
MOLLY MAID of Orange Park & SE Jacksonville is currently rated 4.4 overall out of 5.
MOLLY MAID of Orange Park & SE Jacksonville accepts the following forms of payment: CreditCard
Yes, MOLLY MAID of Orange Park & SE Jacksonville offers free project estimates.
No, MOLLY MAID of Orange Park & SE Jacksonville does not offer eco-friendly accreditations.
No, MOLLY MAID of Orange Park & SE Jacksonville does not offer a senior discount.
No, MOLLY MAID of Orange Park & SE Jacksonville does not offer emergency services.
No, MOLLY MAID of Orange Park & SE Jacksonville does not offer warranties.