Jaxhandyman Warranty/Service & Repair Corp.

"Ms [Member Name Removed] we haven't heard from you. When doing your project we witnessed all kinds of emotions from you. You indeed told us where to install the drain and how you wanted it done. When the technicians tried to explain different options to several of your projects you blamed them for yelling at you. During the project you called many times and wanted a manager on site right away. We dropped everything and catered to your needs, I don't think your fair in not explaining what really happen your more upset in telling us how to perform the work and since their is no rules to installing a french drain we did what you told us. We even repaired many sprinkler lines that were directly in the path you told us to dig. When we explained you would need to pay for these the first 3 were on us you produced a map of the sprinklers you had the whole time. Hardly fair you type a review and you haven't contacted us I hope the public can see right through this complaint. I didn't advise you to install a french drain nor do I have control over the unusual amount of rain we have received. Keep in mind you came to us wanting a french drain install and you told us how you wanted it done, We reviewed with you a better plan and we knew it wouldn't solve all your septic drain issues. We explained this all to you. The technician you claimed screamed at you once I arrived you admitted he didn't scream at you, and lately you were just emotional from some cancer treatments. It is hardly our fault the drain doesn't work as you have designed it. The actual charge for the drain was $700.00 and if you can prove we did something other than what we told you I will refund your money. I know that you cannot do that because I was at your house several times in 4 days and you were completely satisfied before you would pay and you ask us to bid more work, several months later on a drain a lot can happen including roots and weeds. You gave me an F on all the repairs and stated them all above but yet your only upset over a very small portion of the repair we really have no control over. Its a shame you wold do this to all the men who have families that work for this company when you are truly not being totally honest in your complaint. the house flooded during the hurricane and the major problem is the gutters and the extended are of the back patio in which you were saying you were doing the work your self. the flooding you show in your house that is the right side where we put the drain in has nothing to do with the flooding at the back door. Please provide pictures of the back patio addition that was done horribly wrong by whoever and your house was a claim by the insurance and all the floors were replaced. If that why you installed this french drain it has nothing to do with the water coming in your house. I am sorry but its real unfortunate you would try and place this blame on us. The back yard pavers we installed and create a pond at the back door. the french drain is at the side of the house by the septic tank???"

"Mr. [Member Name Removed] it is very unfortunate that you would send a review like this after you called with complaint of the marks on the carpet "only" and we corrected that. We trusted your carpet wasn't already previously marked or that you in fact didn't track the spots in because you were in the garage with the technicians. You were actually the only one who went in the house after garage door was lubricated and adjusted that would have been on the carpet. Since my company does a superb job at cleaning carpet we actually came out when you made no other complaint cleaned the carpet, we got a rave review from you the following day over the phone in response of the cleaning and of your satisfaction. I am very surprised in this rating. I can't be on every job all the time I took your word that we indeed did make the error on the carpet. I have trained these men bought them booties to wear and have told them never park on driveways to leave oil stains and take your shoes off, I take my shoes off to give estimates, I am sorry this happen and for anyone reading this is not our standard we will make mistakes best I can do as a man is refund the errors or make the claimed accusation correct. I cannot put trash in other peoples dumpsters, you in fact told my men to leave the paper work on the counter and you would take care of the trash. My company trucks are like billboards if I am caught dumping in someone else dumpster. I could be fined. I am sorry and please know we are human. I am of good character and we preach good practices. I know we may make mistakes in the future I believe how they are handles is proof of my companies integrity. I feel like I can only be judged for what I knew and all I knew about was the carpet mishap that I wasn't about to point fingers over instead took the blame, The rest of this however is unfortunate because without knowing we cant train for the future. If you are looking at this review as a base line for my company we are sorry for these type of things and we strive everyday to get better. Please look at other reviews and possibly consider we can't make everyone happy all the time, but I wake up with those intentions every day and put on my boots. I am sorry wish I had known I could have made things better I am sure. Mr [Member Name Removed] if you call me back in the future and give me a chance to make it right I will give you a considerable discount and prove my companies value to you. Randy Martin/ Owner"