CRYSTAL POOLS AND SPA

TERRIBLE, Andy is very unprofessional and unorganized. They required thousands down but took over 5 months to start the job. They do not return calls, EVER. I finally had to go to their office to get an answer on when they would start. Then, they did not install pump properly (left filter out!?), did not fill up pool all the way before turning pump on (pool pump was running with very little almost no water, luckily I arrived home in time to catch it before it blew up), and they did not balance water (included in contract). These are simple things a pool professional would know. Worst experience ever!!!

Scott and Andy did a fantastic job re-building our pool. They replaced the vinyl liner, re-poured much of the concrete decking, and had to do extensive repair of the shell underneath the liner. Being there every day, I could see how much exhaustive labor went into the job. They gave me a very fair price and stuck to it. That was three years ago and they still take my phone calls and come and look at issues if I have concerns. (There was a leak that turned out to be at the filter gasket one time, and the tenant hit a pipe another time with the lawnmower). I love these guys. I highly recommend them.

It went good.

These guys were fantastic start to finish.  Always kept us informed of what process was next and when it would start.  I don't doubt that I could not have gotten a better deal or service from anyone else.  Absolutely completely satisfied

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Had a leaking gate valve on the pool pump on rental property.  I, the home owner just happened to be at the property when he arrived, however there was no firm appointment just "some time today".   When the service person arrived he asked who I was and I offered to show him the pool.  He said he would walk around the back and see it.  I met him at the back yard and he was somewhat hostile.  When making the appointment they never asked what kind of pool it was.  (A semi in ground pool due to the slope of the back yard could not have an entirely in ground pool installed.)  He was sputtering about the fact that he does not work on this type of pool.  Then he said he could not find the pump.  I pointed to the well house under the decking and told him it was there.  I helped him open the door to the pump and held it up while he berated the type of installation of the pump house and that the pump should have been put above the ground in plain site instead of enclosed.  Then he said that he could not see a leak, and I pointed to the leaking gate valve and said there it is.  He leaned over and said he did not want to crawl in to that space and it should have been put in plain site where it would be easier to work on.  (The space is completely cinder blocked and it was not like he would have had to crawl in the dirt or anything, and there has always been plenty of space for any other serviceman to work in there.)

At this point because I wanted to hear no more complaints, I asked if he was going to do the job and he said, "Call someone else".  He then dropped the pump house door on me and took off across the yard for his truck complaining the whole time.

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Very knowledgeable.

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Replaced salt generation mother board with a rebuilt board at a significant saving.

Beautiful job, very professional and I am very pleased with the results.

Highly recommend. Dan, Lucas, Ryan, Wendy and the rest of the team were professional and the job went smooth. They installed an in ground pool and large paver deck. All their employees were very professional. We are very happy with the final product and we would use them again in a heart beat.

They're doing a good job, they're almost finished. Their price was comparable with other people's pricing.

I have seen their work and it looked very good. Not sure if they were very busy or what. Had to call and email more than once to get them to come out and give us an estimate.
Decided on another contractor that was more responsive

They gave me an estimate and made two long trips to my house. Took their time to install, which was impressive.
I am picky customer, and they did this right!

They built a spa and in ground pool for us as part of a new home construction. The pool had a hole that showed up shortly after we moved in. They had a guy come out and patch it. We were not happy with this but Mr. Eastman told us that it was the best he could do. A few years latter the marcite started chipping all over the pool and spa surfaces. The patch fell out and were left with a whole in the middle of the pool.

The marcite was blotchy darker in some areas and lighter in others. The spa finish was so rough that it frayed the bottoms of our bathing suits (ladies) whenever anyone used it. In short we had to have the whole surface re done a few years latter.

The pool had a leak and they kept insisting that it was not leaking. We were putting water in it daily. After months of complaining they finally sent someone out to fix it.

Mr. Eastman did send a few people over mainly because we complained to the people who built our home. Otherwise all phone calls were either dodged or we were told that and quot;that's just the way your pool turned outand quot;.

We reported Mr. Eastman to the BBB. Our experience with Crystal Pools and Spas was not a positive.

I was not personally here (out of country for several months). My husband dealt with them and there was not a single complaint. We all know how husbands can be. They came to the home, were easy to use, delivered the product on time, and had a friendly service. They answered all legal questions pertaining to liens and subcontractors. I would recommend them to everyone.

Crystal Pools and Spa were very reasonable in their price for the final cost. I was very happy with this company. They were professional and knew what they were doing.

Crystal Pools and Spas is a very professional, honest company. They were great to work with and gave us a warranty for the filtration system and recommended chemicals for the pool.