Freestyle Pools & Spas Inc
About us
Picture it, the perfect Florida day and you're floating freely in the afternoon sun with a cool drink by your side... Or, you are taking a moonlit dip to unwind from a busy day now that the kids are in bed. No matter what your vision, a backyard paradise by Freestyle will give you the fun, freedom and carefree pleasure you've been searching for. __________________________________ STATE LICENSE: #CPC035658.
Business highlights
Services we offer
New Pool Construction & Full Remodeling of Residential & Commercial Swimming Pools & Spas.
Amenities
Free Estimates
Yes
Number of Stars | Image of Distribution | Number of Ratings |
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93% | ||
3% | ||
2% | ||
0% | ||
2% |
Excellent customer service and exceptional quality of work. We are completely satisfied with the work Freestyle did. Would highly recommend for any renovation projects!
We had several pool companies come out to give us a quote for our new pool. We chose Freestyle because of their great reviews on Angie's List and because their planning and design rep was so knowledgeable. It made us feel confidant that we had made the right choice.
Their salesman, Virgil Siegle, came out to take a look at our narrow yard and proposed several ways that we could put a pool in. One of the things that we appreciated was that he checked with the town building department to make sure of the setback regulations before we did the design on the pool. It saved us a lot of trouble and although we couldn't put the pool as close to the house as we wanted to, the final design worked out better than we expected.
Throughout the process, the staff at Freestyle kept us informed about the installation schedule. From the initial layout of the pool/hot tub to the final touches and "Pool School" with Cameron, we were always informed on who would be here and what time to expect them.
We went to the show room in Oldsmar to pick out the pavers, tile and interior for the pool. They have a large variety of colors and styles to choose from and we appreciated the professional guidance we received to coordinate all the details for our new pool.
It is a beautiful pool and we have been enjoying it every weekend.
Started this project in June, got 5 bids, picked freestyle because of the details the salesman gave me and drawing of pool within 24 hrs. and explained my options and codes very thoroughly. Very attentive to my needs. Then in July after receiving all approvals, as NO luck would have it, it rained 24 days straight here. So project was dragged out due to the weather, but once they got going, it was non-stop crews here and finished 2 weeks ago.
I was most happy with Mark, the owner. He always answered his cell and was always available to me with my concerns and questions, which was a blessing. They have the best crews that work so hard, especially in this Florida heat. All in all, I was very happy I picked this company out of the 5 I interviewed.
This is going to be a difficult review to write as, quite frankly, I don't know where to start. The problem is that there is so much to compliment this company about, it will be a challenge to keep this shorter than a novel and not so flattering as to lead the reader to suspect that I am the owner?s mother.
Let me begin by saying that this is the most backwards company I have ever dealt with. I say that because in most situations the company is very prompt and responsive when it comes to making the sale but not so responsive once they have your money. On the contrary, this company took weeks to complete the sale and get a final contract/deposit. However, once the sale was completed, the responsiveness we received throughout the entire job was unlike anything I have ever experienced.
Starting with the design and pricing process, even the delay mentioned above was handled in a professional fashion as we were told to expect the delay because of their current volume of business. That said, Mark Ouverson was extraordinarily competent, honest and forthright in making recommendations in a remodel job that was not without its challenges.
Once the job got underway, it progressed without delay (despite the almost daily deluge of rain). One of our biggest concerns was having so many subcontractors on the job without supervision (a common complaint we read about online). However, I must say that it didn?t take long to realize how extraordinarily competent these subs were. Yet, despite the fact that these people obviously needed little supervision, the job was watched over on a regular basis by Mark Osborne with visits too frequent to count.
At the risk of overusing superlatives, suffice it to say that Mark?s attention to this project went way above and beyond the call of duty (this included helping us with a number of difficult issues that had nothing to do with our contract like sealing the deck and fencing in the property). That said, I would be lying if I didn't say that a few mistakes were made. However, in my opinion they are not worth describing as all would readily be considered inherent to any remodel job of this magnitude. What is worth describing, though, is the way these issues were handled. Just as in every interaction with this company, whenever we raised an issue Mark was out here promptly and the issue was resolved to our total satisfaction.
This review would not be complete without making a comment on the attention to detail that was evident throughout this project. There were so many things that could have easily been covered up with tile, pavers, Pebble Tec, etc.-things that would have never been noticed by the customer for years when they would become costly to repair. However, it speaks to the professionalism and responsibility of this company that shortcuts were simply out of the question. In other words, it was quite obvious that quality of workmanship always trumped profits with this company.
The job concluded with the typical competence we had come to expect. Cameron came out to our house and patiently walked us through everything we needed to know about maintaining the pool. And again, there was that ?above and beyond the call of duty? moment that occurred when it was time for us to take responsibility for the maintenance. When we told him we were going out of town, Cameron was kind enough to agree to continue maintaining it for the two weeks we would be gone.
Needless to say, this company?s pricing is not the lowest but rather is in the range of the higher-end companies we evaluated. That said, I must say that I have never felt so good about spending so much more money than I expected to spend! In the end we were left with a comforting level of confidence that, not only was the job done right, but that Freestyle would be there in the years to come for any problems that might arise.
Eliane was great in helping choose and setup our pool. I'm from out the country and was completely unfamiliar with local pool building vernacular.
From the project commencent, it was a little bumpy at the start as my expectation was to get better clarity on commencement dates, and all i got was broad, non committal estimates. That could be better.
But, when the day came to discuss the installation, the foreman came through (Jim C) and things went like clockwork. As with all activities, i expected some bumps, breakages etc., which i thought i was going to have to deal with. It was a tight installation. They broke the hose fitting, and thats the sum total of the culpable damage. There was a plumbing link issue, not their problem, but they went out of their way to sort it out temporarily. Project was completed early. Super clean job and more than met my expectations. Area was cleaned nicely.
Follow up service is where it kicks up a gear. Cameron has been awesome! So 5 months after completion, he's all over the service. Just a brilliant guy, super interested to help and get things done right for us.
I'm generally a tough consumer with little to no tolerance for poor service. Ive read some of the negative reviews and i would be surprised at how accurate they are, perhaps a little cynical a view...In this day and age, so few examples exist of where honour and integrity rank above profit.
Now we get into the building part of the pool and when weeks go by and we see no production, we contact freestyle only to be told "we can be finished in no time we just don't want to get ahead and make the house builder look bad". Once we are about to move in the pool project is still a mess and we are told day in and day out tomorrow, tomorrow, tomorrow. We have tons of pictures to prove the nightmare we endured and the finish product. Keep in mind we had made it very clear to Freestyle Pools when we first started that we wanted the pooltotally completed by move in date because we had lots of family coming in town that week. We were very embarrassed when our guest saw as they started to arrive. We are not at all satisfied with our pool and especially with the fact that we feel violated and robbed. We are very fair people and we do not practice cheating anyone from what they are owed but your finished product does not merit the high dollar sticker your company has charged us!I Freestyle is not a company that we feel has worked nor produced what we were promised. I would hate for any family to not only go through what we had to but to be robbed of thousands of dollars without knowledge. We plan on seeking legal advise for the 10k we feel we overpaid and the fact that our pool was rushed at the end and finish product looks awful. Keep in mind we paid $50,752 for JUST POOL AND PAVERS & we paid another 10k for screen enclosure. We would be totally satisfied if we had, had a good experience and a beautiful pool but JUST A SIMPLE/PLAIN POOL WITH DECK PAVERS (NOTHING FANCY). I am sick to my stomach when I think about how people can do this and get away with it. VERY, VERY DISAPPOINTED!!!
Licensing
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