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Five Star Pool
Concrete Flatwork - Repair & Resurface, Poured Concrete Wall - Install, Concrete Foundation - Install,
About us
Commercial and Residential Swimming Pool Contractor specializing in new pool construction and complete pool renovation/remodeling, pool plumbing and repair services, decking, screen enclosures, pavers for pool, driveway, entrances, etc. Regardless of how large or small your project is, I will personally manage the job and be in direct communication with you through the entire process.
Business highlights
21 years of experience
Services we offer
Concrete Work, Decks, Patios, Pavers, Pool & Spa Renovations & Repairs., Pool Cleaning, Pool Equipment, Pool Resurfacing
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.693 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 5% | ||
| 0% | ||
| 1% | ||
| 8% |
Filter reviews by service
Showing 1-25 of 93 reviews
Anthony C.
Aug 2025
Swimming Pool - In Ground - Build or Install
In 2023 we had Five Star Pool do a complete pool do over, 25 months have passed and the grout has started to fall out from between the cap tile and the water tile. five star said you signed off on the finished pool and after 2 years there is NO WARRANTY , further more there would be a charge & NO WARRANTY if they would re grout. Stay away from this company!!!!
Response from Five Star Pool
"Hi Anthony, we wanted to clear up a few things in regards to your review. We completed your job 9/21/23 and final was paid same day based upon your satisfaction. You reached out to us May 2025 after you noticed some missing grout and we came out to inspect the issue then sent a quote 5/7/25 for the repair . 2 months later you paid the deposit in office even after we explained there would be no warranty for the grout touch up and we had you scheduled for mid August . Once we came out to work you demanded our technicians to do different work than what we have listed in your contract. Your project manager came to the job sit to discuss the work scope again and address your concerns. You requested for the owner/licensed contract of Five Star Pool (Roman) come to meet with you. We scheduled a job site visit accordingly the next business day. Roman tried to explain and show you the large crack you have in your deck the runs right into the tiles/cap tiles where the grout is missing . All other areas not affected by the crack do NOT have grout missing. We tried to enlighten and educate you on the movement of your deck that is creating cracks which's movements are transferring into your tile. You demanded it be covered under warranty but this is not a warranty related issue - your decking is shifting causing cracks that affecting your grout lines in those areas. Grout is not flexible and will move as long as your deck is moving . It is very disheartening that we have to receive such negative feedback for a common issue that can be Googled for verification . We always responded in a timely manner and remained professional and helpful to the best of our ability. We did not ignore your issues or neglect you guys as customers - we do care but we have unfortunately tried all options to get you to listen and understand where the issue is coming from and made our best attempt to fix this issue for you. We will be issuing you a refund for your deposit today and we wish you all the best . We are still here if you have a change of mind or need anything else. We will post here a Google Drive link with photos supporting our claim for anyone who would like to see proof. Thank you for your time. https://drive.google.com/drive/folders/1oW7nQYxqKUFiJRMpPwR1t_1PPBzOYltF?usp=share_link"
Gayla A.
Jun 2020
We first met Roman Huf, the owner of Five Star Pool, in 2017. Over the next two years, we got estimates and input from several construction, screen, and pool companies before finally deciding, conceptually, what we wanted to build. Roman came out two or three times and patiently helped us come up with a plan that turned out better than we could have expected. We liked Roman from the very beginning and our confidence grew with each visit. He seemed to have a clear idea of how to create what we wanted. He is very positive, agreeable, and knows his business. We finally started construction in January 2020. They had to remove the old decking, all the pavers and coping around the pool. They built the walls for the new porch, laid the rebar, poured cement, and filled the interior porch space with compacted dirt. The old worn pavers, with grass growing through the cracks, were replaced by large, smooth travertine tiles, as was the porch. They installed new pool tiles and each piece of coping was handcut and laid into place. When we first talked to Roman, it was about the construction of the porch/patio/pool coping only. I told him one day that we would have to make sure he coordinated with whomever we had do the screening project. We hadn’t picked anyone yet. He asked me what kind of screened porch we wanted, so I found a picture on Houzz and sent it to him. He came back within a day or two with a proposal that we considered reasonable, so we contracted with him to build the screened enclosure. He sub-contracted the work to Tampa Screens & Aluminum, Inc. and they had the screened porch up in three days. We are absolutely thrilled with the way everything turned out! There were minor hiccups along the way, but everything was resolved to our satisfaction. We also have to confess that, after watching this whole process—the amount of man-hours, labor, and skill that went into this project—we feel like we got our money’s worth. I will also add that the employees who we talked with were satisfied with the company. They are full-time, skilled employees with decent benefits. They were conscientious, professional, and polite. Chris built the porch almost single-handedly and should the hurricane of the century hit, we are quite sure our porch will still be standing when everything else is gone! Thank you also to Andrew, Lenka, Carlos, and all the others who did a great job! We are also pleased with the work that Tampa Screens did. The enclosure is solidly built. We are working out a couple small issues with them at the moment, but they have been responsive. We are of the opinion that FIVE STAR POOL is appropriately named. They earned five stars from us! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Response from Five Star Pool
"Thank you for your review! We are so happy to hear you like your pool area! Enjoy it. It was a pleasure working with you. Team Five Star Pool"
Cathy Y.
Aug 2019
I selected this company after much research and good reviews....I made the wrong selection. This company is a disaster and does not support the customer nor stand behind their service. The subs are incompetent when they do finally show up. A drain hose was left in the pool during the acid wash process leaving a large line in new Stonescape finish of the pool. Andrew, the project manager, agreed to drain and acid wash again to remove the line. Once that was done, the subs did not acid wash properly and the pool is discolored and splotchy. We immediately contacted Andrew and waited three days for a response. The pool was drained yet again and that was three weeks ago. The pool is sitting empty and while Andrew is away, the owner Roman came out. Roman has indicated there was scaling in the pool and he would bring manufacturer over. We've now had two cancelled appointments from the rep who has been a no show and Roman is blaming the scaling on us and saying they will not do anything about it. We contacted Five Star immediately after the pool was filled because the finish was completely splotchy and incorrect. We are sitting with an empty pool and no where close to Five Star stepping up to fix the problem they created by leaving a drain hose in the pool. We began the process in March and it's now August with no resolution in sight. STAY AS FAR AWAY FROM THIS COMPANY AS POSSIBLE.
Response from Five Star Pool
"Please enter what you would like the response to look like:Thank you for review . The pool finish was done on March6th 2019 . After initial pool chemicals start up, pool finish was looking beautiful. Customer complained about pool finish not to be right color around end of March. Five Star Pool along with seals rep. from Stone Scape manufacture inspect pool finish on Apr4th and compare pool finish to manufacture color sample and did not find any issue. Then customer complain about visible streak on pool wall. Five Star Pool wash streak Off wall and found out scale on walls of pool.Five Star Pool requested Pool Maintenance Reports from customer to evaluate reason for scale, but there was not evidence of customer doing pool maintenance . Customer was informed in this situation there is not warranty for pool finish and issue is not cost by pool finish material or installation but we still drain pool and remove scale from pool at no cost to customer on May14th. End of June2019, Five Star Pool received customer complain about streaks and splotches inside pool again. Five Star Pool representative come inspect pool and find heavy scale build up again! . Pool maintenance reports were requested again from customer, but not received. Pool was drain on Jul26th and inspected with 2 different independent pool specialist with result - ' scale build up due to lack of pool maintenance ' - customer was informed that we no longer will removing scale of pool finish and was told to refill pool with water on Aug2nd, but customer refused do so. THIS REVIEW IS FOR POOL MAINTENANCE GUY AND NOT FOR POOL FINISH INSTALLER! Please review photo documentation for this pool on Five Star Pool - Facebook page [Link Removed]. Thank you"
Tara S.
May 2019
Its no small project to find the right company to re surface your pool. We looked at many. Roman and his staff were professional from the beginning. He came to our house, took the measurements, asked many questions and had an estimate with options back to us within 48 hours. He gave us the options of finish. We were impressed with his previous reviews and decided to move forward. I am so glad we did. We chose the Pebbletech finish he recommended. There was clear communication on each step. The site was kept clean and the staff were professional. Its been about a month now and our pool looks beautiful.
Response from Five Star Pool
"Hi [Member Name Removed], thank you for your feedback. We really appreciate it and we are happy to hear that you love you pool! Enjoy it. It was a pleasure working with you. Team Five Star Pool"
Bonnie B.
Nov 2018
Roman came out and gave me a bid that was fair and reasonable. He offered good suggestions and was able to think of some things I had not thought of doing. We took out the old tile, installed new tile and coping. We reconfigured a spa into a sun shelf. We had pavers put in, a screen enclosure added, new porch roof installed and the front entrance way texturized to look like stone. We added a new salt water filtration system and a pipe was put in that allowed me to have a faucet installed on the side of my house that had no faucet.
Donald E.
Jul 2018
Awesome, we love the finished projects. We cannot give enough compliments.
Joyce R.
Jun 2018
The service went well. I researched them over a year ago, but wasn't able to follow through at that time. They honored the estimate from last year and gave me a discount for referring their service. They had several references and I was able to go look at pools that they had previously worked on. They did an excellent job and were always professional. The supervisor checked on the work almost every day. He knew exactly what was going on with the job. I am very pleased with the end result.
Response from Five Star Pool
"Hi [Member Name Removed], thank you for your review. We are happy you like your pool and deck. Enjoy it! We appreciate your business. Team Five Star Pool"
Sherry V.
May 2018
All the teams that were there were very well organized. Andrew, the supervisor, was amazing and was here everytime the workers were there. It was nice having someone take care of the work. Every team that had different tasks to do were pleasurable, clean, nice and professional. I was so happy to have contracted them. It was a very good experience for me because it was done right.
Response from Five Star Pool
"Thank you for your review! I loved working with you! Enjoy your patio. Team Five Star Pool"
Craig J.
May 2018
The company did excellent work. They constantly showed a concern for quality. Roman, the head of the company, actually listened to us and designed the pool that we requested which was not always true of other companies. They stayed in constant communication, so we were always apprised of what was taking place and what was upcoming. The entire team was extremely friendly and easy to work with. The pool and patio deck are beautiful. The screen enclosure design was clever and effective. We have been very pleased with the overall experience of contracting with Five Star Pool.
Response from Five Star Pool
"Hi [Member Name Removed], thank you for your review. It was our pleasure to work with you. Enjoy your pool, it looks beautiful! Team Five Star Pool"
Jean S.
Mar 2018
Better than we expected. Initially the entire bottom of the pool was planned to be repaired/replaced. Once old fiberglass removal began they discovered whomever did the last work had not used any bonding surface behind the fiberglass. It came off in sheets the size of plywood. The result was over 95% of the pool surface had to be replaced instead of just a damaged bottom. It cost an extra $750 for labor and supplies for more than 50% extra work. We literally paid to fix someones shoddy work. Five Star Pool did not take advantage when they easily could. Total cost: $5,560.75. The workers were fabulous. Very professional. Cleaned up at the end of every day. The new liner is immaculate. The pool is very inviting and sparkles like diamonds. We've discussed repainting the deck because now it looks dingy next to our brand new pool. The new finish will last 15 - 20 years. We were advised to drain and apply a new gel coat after 10 years. We are thoroughly pleased!
Richard D.
Mar 2018
This is the second time we've used Five Star. It can be stressful to have work done on your home, from selecting the right contractor, to making multiple decisions, color, style, design and much more. Roman, Andrew and Lenka and the entire team are easy to work with and extremely helpful, but most of all they deliver what they promise. The attention to detail and follow up is excellent. The installation team led by Jay worked hard to meet deadlines and are vey good at whatthey do. We would not hesitate to hire Five Star again. RJD
Response from Five Star Pool
"Hi [Member Name Removed], thank you for another review. It was our pleasure working with you. We are looking forward working with you in the future! Team Five Star Pool"
Timothy S.
Jan 2018
TL:DR - Use these guys. They do solid work at very reasonable rates. I have already recommended them to two friends who are also wanting work done. Five Star Pool was one of 3 companies I contacted for quotes to resurface our pool, do a saltwater conversion, and do a full paver pool deck along with paver additions to our home. Roman Huf (the owner) came out and was quite courteous and professional. He didn't spitball any estimates either - he measured off everything quite carefully to ensure accuracy on the initial quote. More importantly, their quote came in 40% lower than the next closest quote I received, and was quite reasonable for the work being done. I got the feeling some other companies considered our job 'too small' and over-quoted us just to see if we'd be dumb enough not to shop them - not the case at all with Five Star Pool. The process from there was easy. We scheduled time to go in and pick out styles/patterns - anything with an up-charge was very clearly discussed, and we were not pushed towards any of them (and were quite happy with the selection available at the quoted prices). We were told 4-6 weeks to start the project, but were able to get things started in just 2. The process from there took 3-4 weeks total, and went fairly seamlessly. They utilize a separate project manager to oversee the entire project, and he did a great job overall of keeping things moving right along. We did hit some minor snags along the way regarding scheduling delays due to expected payments that we could not have produced any quicker (sent the check the next day!) - but this was relatively minor. We also had a bit of a misunderstanding regarding lighting options we wanted - and I got concerned we were going to have to pay for the wrong fixture - but Roman called and got things smoothed over and fixed the problem. Overall, I would highly recommend. The attention to detail displayed by most of their subcontractors was impeccable, and they did a great job of listening to what we wanted and ensuring we were happy. I can't tell you how important it is to have extremely detailed installers for jobs like this - no one wants crooked tile or coping - and the end result is beautiful.
Response from Five Star Pool
"Hi [Member Name Removed], thank you for your review we really appreciate it. Enjoy your patio, it looks awesome! Team Five Star Pool"
Susan T.
Jan 2018
Excellently!
Response from Five Star Pool
"Thank you! It was a pleasure to work with you. Team Five Star Pool"
Richard D.
Jan 2018
Very Pleased, Great Job. In November/December 2017 we decided to have our pool deck and lanai resurfaced. Selecting a contractor and deciding the details of a project is always difficult and can be frustrating. We received several quotes to resurface with cement pavers as well as travertine. We decided to go with travertine and selected 5 Star Pools, and we are very glad we did. Roman Huff and his Team; Andrew, Lenka and all the installers were a pleasure to work with. From the start we had a good feeling, Roman is very personable and easy to work with, he made many suggestions, gave us ideas, and helped us plan and make our final selection. We felt like the 5 Star team was part of the project and not just doing a job. When we encountered issues, all projects have them, the response was always positive. We would hire them again and in fact we are, we decided to redo our driveway and walkway with cement pavers in February.
Response from Five Star Pool
"Hi Dick, we really appreciate your review and We are looking forward working with you again on your driveway! Team Five Star Pool"
Devika H.
Dec 2017
I had five start pool refinish my pool this year. The pool was marcite and we had it refinished inpebble tec. We also converted it from chlorine to salt. The owner, Roman Huf, came out to give me a quote. He explain all the steps involved. Once we started work, his crew was professional and friendly answering my questions. The pool looks great and I recommend five start pool. A few months later the salt cell started leaking. With a couple of text messages, five start pool got me a replacement under warranty.
Response from Five Star Pool
"Thank you for your review! We are glad you love your pool. Enjoy it and Happy Holidays! Team Five Star Pool"
Jerry L.
Oct 2017
Extremely happy with the professionalism and quality of the work.
Response from Five Star Pool
"Thank you for your business. We appreciate it. Enjoy your courtyard! Team Five Star Pool"
Stephanie M.
Sep 2017
We contacted 3 pool companies when searching for a pool contractor to build us a pool. Roman was the only contractor who actually listened to what we wanted and quoted us exactly for the specifications that we provided him. He used all high quality items in his quote and was pleasantly surprised top of the line water pump and filter used. He came out to our location, viewed where the pool was to be constructed, measured everything out, drew a rough diagram of what we wanted, and turned around a quote quickly. We made several changes after viewing the quote and added some items and removed some items and Roman was able to make adjustments to the quote and quickly let us know the changes to the quote. We decided to go with 5 Star Pools because of the fact that Roman actually listened to what we want and how quickly he responded to our questions. Once construction started, we did run into some complications with the water table and a lot of extra work had to be accomplished. Once the pool was formed, the rest of the construction went smoothly and quickly. Roman and the project manager, Andy, were very accessible and returned calls quickly. Our pool looks amazing and we are enjoying every moment in it. We highly recommend using 5 Star Pools.
Response from Five Star Pool
"Hi [Member Name Removed], thank you for your kind review! We stand for our work and we are glad to hear you had a good experience with Five Star Pool and you love your new pool! Enjoy it! It looks beautiful! Team Five Star Pool"
David P.
Aug 2017
It went very well. I paid extra to have an area cleared away so that the coping would adhere properly, 4 years later it is coming off. They said that they would come out to repair it for $1100 when other people would do it for much less. This is frustrating as I had originally paid more when they did the remodel to make sure that this wouldn't be a problem in the future.
Response from Five Star Pool
"Hello and thank you for your review . As you said job was done 4 years ago. What you didn't said that you call me if I can give you price estimate few days ago for crack repair so I schedule estimate time and come on time to see what need to be done . Together we decide on size of the repair job and possible cost of pavers-coping cracking reason most likely linked to your heavy flower pot seating right in that area and time to moving it around . I send next day estimate for repair and it was exactly $1.040 . Customer request call back day after estimate was provide to him to follow up on it and literally told me if he can't get better price from me that he will give me bad reviews on Angie's List - I did apologize that I can't to better and I said I wish I could . If you have better price why you bother with me ?? When you saying I did bad job , again , why you bother with me to call me for repair jobs .. it is no make any sense but I hope you are happier now and I wish you good luck on your project . Photos of crack will be attached in photo gallery for everyone to review .Please look close at coping , pavers and pool finish to see how great it is look after 4 years . Thank you and have a good day . Roman"
Carlos U.
Aug 2017
It went very well. The work went as scheduled. Roman and crew were very knowledgeable, responsive, and polite. The pool looks brand new now. Pebble finish looks great. I would definitely consider Five Star Pool again if needed in the future.
Response from Five Star Pool
"Thank you for your review [Member Name Removed]. We are happy to hear you love your pool finish. We do appreciate your business and looking forward working with you again! Team Five Star Pool"
Wanda B.
Jul 2017
Five Star Pool did an excellent job. They were efficient..thorough and professional. I've already recommended them to a friend!
Response from Five Star Pool
"Hi [Member Name Removed], thank you for your review, we really appreciate it. Enjoy your pool! Team Five Star Pool"
Paige A.
Jun 2017
Terrible. No follow up and unresponsive
Response from Five Star Pool
"Thank you for your review . I don't know why you would lie here [Member Name Removed] about me not answering your emails and phone calls . For everyone I add photo in my photo gallery here on Angie's List where is answer Alison email about answering her phone call and same time email . I did schedule seals representative from pool finish manufacture to come out take look at your pool even that stains is on surface and you possibly building it for that exactly 14 months since I was last time there . But in this situation all my help to you is canceled . When we did such a bad job 14 months ago why you would bother contact me again now . When I finished your pool finish was spot less and perfect as we always do ! Have a nice day and don't forget look up photo gallery here to remind yourself I were in contact with you . Roman"
Kevin K.
May 2017
We decided to start work after the first of the year, permits were ready to begin in mid-January. The start was fast, as most construction jobs, empty the pool, remove pavers, dig a ditch from the pump to where the spa would be installed. Next, the outline of the spa was dug out, and new piping was laid in place. Inspection for the piping took a little longer than expected (County Inspectors) but once that was done, the concrete could be poured for the spa. Though we requested a 4-6 person spa, it turned into a 6-8 person spa, which was fine. The coping and tile workers showed up next at the beginning of February to update those areas, they were very skilled and did a great job (a lot of flying dust, not the best cleaning up after themselves). The next big evolution was pouring in the new pebble tec bottom into the pool and spa. At first it seemed much lighter than what we picked out but it was explained to me that it would "cure" and become darker and it has. After about a week we were able to put water in the pool, but only chlorine, no salt (and we have a salt system. We were required to brush the sides and bottom and maintain certain chemistry parameters. The process did slow down and there were more county inspections for the electrical and door/window alarms. After those we were able to get final approval. There was an issue with some of the nozzles in the spa and it turned out that they were clogged with debris and had to be cleaned out. We are happy with the outcome and would do business with Five Star Pool in the future. Andy is an excellent project manager and will answer your texts and phone calls anytime day/night.
Amanda W.
May 2017
Five star pool did an amazing job! We dealt with several different associates during the job and they were all friendly, professional, efficient, and most importantly, great at what they did! They got the job done in just a matter of days. They were very responsive and wanted to ensure I was happy with the job. Will definitely use them for my pool resurfacing in the future.
Response from Five Star Pool
"Thank you for your business [Member Name Removed]. We look forward working with you in the future. Enjoy your patio! Team Five Star Pool"
David S.
May 2017
This company did a great job with the pool and the deck. Everything looks beautiful. They were honest and the people doing the work were professional and courteous. There will be a wait once you sign a contract and make a down payment until the work begins, because of other projects being done. They will let you know approximately how long the wait will be, but once they begin they move ahead pretty quickly.
Response from Five Star Pool
"Thank you for your business. Enjoy your pool! Team Five Star Pool"
Michael S.
Mar 2017
Perfect. Excellent quality. Finished job quickly
Response from Five Star Pool
"Thank you for your business! Team Five Star Pool"
Licensing
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FAQ
Five Star Pool is currently rated 4.6 overall out of 5.
Five Star Pool accepts the following forms of payment: CreditCard
Yes, Five Star Pool offers free project estimates.
No, Five Star Pool does not offer eco-friendly accreditations.
No, Five Star Pool does not offer a senior discount.
No, Five Star Pool does not offer emergency services.
No, Five Star Pool does not offer warranties.