Sun Surfaces of Orlando

This is the second time we have used them, first for the front porch and walkway, this time for the driveway and it is just as beautiful as last time! The staff are so kind and professional and they clean the site when they leave, we are just so thankful to have found them! It is absolutely worth the money to improve your home, and an added benefit when it looks good too! We cannot thank them enough for the incredible work they did and we plan on doing the back porch in the near future, as this company is so reliable and have real integrity, and that is hard to find these days. Thank you again guys!!!

They destroyed my lanai My pool pump was damaged Did horrible job Broke my lanai doors Destroyed other paver job w their dirty equipment and shoes Left marks in my gravel RV parking spot never offered to repair Destroyed my gate which is custom made for my trailer Destroyed my driveway My pool pump hasn’t worked after they shut it off for a week My pool overflow drain was destroyed by their crew and I have it in camera , they are denying it No one is calling back They left me with a horrible outcome . The pattern is done w horrible taste Color bleeds already Looks terrible when it rains Very slippery Will never hire them again Their crew are unprofessional Have no skills No license to do this kind of work. No training to do this kind of work They never used any kind of tools to make straight lines Not work 16k And my drains still flood my lanai All talk , sold me the moon w their pics No brain just muscles They are not taking any kind of liability to the damage They have Caused my property I will be seeing you in court Treating me like an idiot because I am a woman !

We were assured by Jay Sumner that our pool would be properly protected since we had it refinished just prior to the pool deck being resurfaced. On the first day we came home to a massive amount of concrete dust and dirt in our pool. According to Jose the plastic covering on our pool broke and dumped all the dirt in our pool. Jose said that no one told him that our pool surface was new. Jay and Sarah did not seem concerned when we contacted them. Sarah's response was "yeah, yeah I know a little dust got in your pool." They were both sent pictures and didn't respond. Our pool stayed with the dirt in it for days, and they kept turning on our pool to try to filter it out despite telling them not to turn on our pool. Finally our pool guy came to clean it and it was obvious that there was damage but since the pool guy recommended Sun Surfaces they covered for each other. Throughout the process we had to keep telling them to protect our screens and exterior paint. They also left trash and material all over our side yard which we had to request that they pick it up. They also broke through most of the bottom of our screen room. Jay told us that the drain covers in the decking were removable for ease of cleaning. None of the covers can be removed. In the end, they did not clean well. All our exterior fans and ceilings were full of dust and dirt. We had to repaint the exterior portions of the house where they resurfaced the pool and front deck. To this day, it is obvious the damage they did to our pool, and we were never compensated. I cannot recommend Sundek due to their poor professionalism and workmanship.

They repaired one area and the color did not match at all. They agreed to change the color. I waited 4 weeks without any news. Called back and now they don't even remember the promise they made. Do not trust them. My biggest mistake was to trust them and prepay.

unknown

I have related the story above but want to impress the reader with the fact that the follow up customer service aspect of this company is lacking and buyer should beware when hiring them to perform the job in the event there is a concern or problem later.

Excellent  job!  Pool deck looks like new.  No problems.

I would use this company again but with caution (SEE 03/07/13 UPDATE BELOW).  The Sundek product is beautiful, but the original estimate came in 200+ sq. feet higher than our deck actually measures.  As with any project I have done around our house, I had multiple estimates and was able to identify the "error" very easily.  Once I brought it to their attention they came back out to remeasure and I ended up going with them.  In the end, the pool deck was completed according to our agreement and is beautiful.  The workers were excellent while here and were meticulous with our property and their workmanship.  The only other complaint I have is that the sales person said he would have his workers return to repaint the sidewalk leading to our front door because I wasn't home when they chose the color.  That remains unresolved 8 months later.

03/07/2013 - I would NOT recommend this Sundek product.  Approximately 8 months ago I reported small cracks in the surface to Sundek and Sun Surfaces of Orlando.  They dimissed my concerns as normal wear and tear and I now have discovered that the cracks have turned into chips in the product currently the size of a half dollar, and still peeling (see pictures).

They did  quality work at the time. They fixed the cracks in the pool deck and did a good installation.  However, two and half years later I am having flaking of the concrete.  They are flakes up to  2 inches long and an inch wide have separated from the concrete.  Additionally, I heard from neighbors that we referred their services too. The neighbors stated.when the guy gave an estimate they mentioned my name and the employee told my neighbors I was hard to work with. I did not understand why he said that because obviously it was going to get back to me.  

We were very pleased with the work that they did. They completed the work in a timely fashion. I would recommend them to others.

Great! I asked for work to start on a certain week, and I was called to say the crew would be out there that Monday. They were friendly and professional. When it came to laying the templates, I didn't like the way they looked on the vertical surfaces (side of the steps) and when I described what I thought would be better, Armando immediately agreed and redid them the way I wanted. And instead of just executing the design I had chosen with the sales rep, Armando made some alternative recommendations about the border around the pool and spa, and now that it's done I'm glad he spoke up.

Showed up every day including weekends as it had rained the first week when the work was due to be performed. The two gentlemen that performed the work were extremely conscientious and did a fantastic job on the deck. The outcome looks great, they cleaned up after themselves and took pride in their work. I recommend this company to anyone wishing to resurface their deck in this way.

There were storm delays because the Sundek material cannot be applied unless the surface is dry, plus, it requires a certain amount of drying time. The delays were no fault of the installers, and, as soon as it was possible to work, they came back and resumed the project. They came early and worked late, even on one occasion, working on a Sunday, at my request. Further, Charles, the supervisor, willingly met and coordinated with the screen enclosure folks on site, so that there was no misunderstanding about any aspect of the two projects. The quality of the job was excellent!

Excellent

IT WAS GOOD. WE ARE HAPPY WITH IT. THE DECK LOOKS GOOD. THEY DID IT ON TIME. THEY DID IT ON THE PRICE THEY SAID THEY WOULD DO IT FOR. IT HAS HELD UP SO FAR.

THE CREW BEGAN WORK WHEN AGREED, AND COMPLETED WORK IN GOOD TIME. NEAT WORK WITH VERY STRAIGHT LINES. TOTAL CLEAN UP OF ENTIRE AREA. KNOWLEDGE LEVEL WAS VERY GOOD.

ONCE WE FINALLY GOT THE WORK STARTED WE WERE HAPPY WITH THE END RESULTS. WE HAD DIFFICULTY GETTING ANYONE TO RETURN CALLS AND FELT THAT THEY DID NOT WANT TO SPEND ANY TIME SHOWING US THE PRODUCT. THEY JUST WANTED TO DO IT AND GET IT OVER WITH.