
TruGreen Lawn Care - 5982
About us
TruGreen® provides a full suite of tailored lawn and landscape services. From fertilization and aeration to tree & shrub services and much more, TruGreen delivers superior results backed by our Healthy Lawn Guarantee.®1 We also offer effective solutions to help control and prevent lawn damaging insects, like chinch bugs and grubs. Our passion for lawns sets us apart, and we’ll help you achieve a lawn you love. Contact us today to start your tailored lawn plan.
Services we offer
Residential and commercial landscaping, lawn, tree & shrub care.
Amenities
Free Estimates
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
41% | ||
21% | ||
3% | ||
7% | ||
28% |
A few days after treatment the bushes, hibiscus, Mexican petunias and other woody garden plants went into shock and started dying back. When Scotts came out to do the lawn, I showed them the problem and was told a manager would contact me and look into it. I never heard anything. Three weeks later I called and left a message with my number to have someone call me. The next morning the Scotts truck pulled up and started applying something to the flower beds. I went out and stopped them explaining that a manager was suppose to contact me and I didn't want more of something put on the beds when I already had a problem. I showed him the dead areas and also my neighbor's flower bed with the same plants in healthy condition. We both water 2x week and get the same rainfall. That evening a call was placed to a different number than the one I left resulting in them talking to my father 5 states away. They told him that we were in a draught and the problem was due to lack of watering. He told them they needed to talk to me as I was living in the house. We have been getting rain here at least 3x week and often more as we are in the RAINY season in addition to automatic full lawn irrigation 2x week and my spot watering on any days that it isn't raining as needed.
I placed a third call the following Monday and left a message with no response. I place a fourth call on Wednesday with my number.
Service response is TERRIBLE and worse yet they tried to blame it on fictitious weather conditions. They thought they could use the weather excuse because my father is a snowbird and wouldn't be around to tell them otherwise. FALSE excuses and no service response.
I would definitely not recommend this particular Scotts office.
I eventually left without the service person having said one word to me. After the first treatment, most of the lawn turned brown. I'm sure I had a lot of weeds, so that could have partially explained that.
Ok, so what had happened to this point was mildly annoying, but not a deal breaker. My next contact with this company was at the end of the week, when they called me on a Saturday to sell me some kind of tree treatment. The thing that is most annoying about this company is their marketing tactics. What they will do is give you a drawn out explanation of why a treatment is absolutely necessary. They then, instead of asking if you want the extra service (at an additional cost, of course), they tell you they will go ahead and schedule it for you. Why they are assuming people will be automatically sold on their product, I don't know, but it's very frustrating that they tell you how you're going to spend your money.
Price had not been talked about to that point, so I asked how much more it would be. The cost of this add-on treatment was half again as much as the all in one I had already agreed to. I told the salesperson I was not interested in the significant extra cost. She asked me if I was familiar with some fungus that was occurring in my area. I told her I wasn't interested at that time. When she would not take no for an answer (meaning she would not let me decide how to spend my money), I finally had to hang up on her. I decided I was not comfortable with this company's sales and marketing tactics in being high pressure and always going for the up-sell.
I called this company on a Monday and explained I wanted to cancel my month to month service. The person I spoke to wanted an explanation of why I wanted to cancel, so I humored her with my experience from above. She then told me they would be out in short order to retreat my lawn and they could discount my service. I told her again that I wanted to cancel. She offered even more discounts, but I didn't budge. She then asked if there was any way to keep my business, and I told her there wasn't. She then told me she would cancel my service.
I received a call a couple days later from a supervisor of some kind. He wanted to know what the issues were so I explained everything all over again. He apologized and said they would send someone out to retreat. Just like every TruGreen employee before him, he was telling me what I wanted without asking me what I wanted. I reiterated that I did not want their service, period.
Since that time, I have received several calls from this company, trying to get me back as a customer. Most of the calls are later in the evening. Each time, I tell them I am absolutely not interested and to take my number out of their system and not call anymore. The calls continue.
I have since seen horror stories about this company online, many relating to receiving endless calls after canceling service. I would never recommend anyone deal with this company.
"Thank you for taking time to post your valuable review. We are very happy to hear that you feel we are reasonable to work with, and that our personnel have been efficient and quick with resolution when needed. It is our pleasure serving you. Thank you again for being a loyal TruGreen customer. Have a great day!! Lisa @ TruGreen Corporate Office."
"We would like to apologize for any issues that you experienced while having TruGreen services, and that you advised in your review that you would not hire us again. The issues you have outlined are definitely not indicative of the experience we want our valued TruGreen customer to have. Please let us know if you would like to discuss this matter further at your convenience via email at [email protected]. Thank you. Lisa @ TruGreen Corporate Office"
Licensing
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