ROOMS TO GO

We ordered a TV console, 2 piers and bridge from Rooms to Go. The first delivery was 07/14/2015 the console had a lot of damage. They left it here at the house and said they would redeliver a new console here today, 07/21/2015. When they arrived with this console and it was also damaged and we refused to have it brought in to the house. I am extremely frustrated this company, They have no idea how disruptive it is for people to have to rearrange their schedules, take their electronic equipment apart and then have a defective piece of furniture redelivered. We did arrange to have it re-delivered on Saturday, 07/25/2015 but I work night shift so it will be delivered in the middle of my sleep time. When speaking to customer service I find that they all blame each other and when all else fails the delivery person, who they also hire under separate contract, so in actually, they work for them. I told them that if this 3rd console is damaged that I would not except it and would ask for my money back. They informed me that they only give store credit......they did say they would waive the delivery fee but that really did not make this customer happy. This is the second time I have used Rooms to GO and both experiences have been unpleasant. The first time we had many broken promises on delivery of all of our items and a broken chair within a few months. Why would I want a store credit? So I am an unhappy consumer and would really caution anyone from shopping here.