Proctor's A/C & Htg Inc

Another call to Scott brought him out the next day after the fan remained non-operating. Scott thoroughly checked the system inside and out, determining that the fan itself was done being reliable (it was actually running by the time he arrived). Rather than install a manufacturer grand, he installed a universal brand that saved a tidy sum. I've waited to post this to ensure that nothing else emerged, and nothing else has come up. The AC has performed perfectly throughout an exceptionally hot October with most days a bit above or below 90 degrees. The service call, thorough system check, and installation of new fan is indicated in the price. Once again, it was a pleasure to work with Scott at Proctor's AC.

He proceeded to talk me through what I needed to do that would likely correct the situation without him having to make a $75 service call, explaining everything along the way. Evidence indicated something had frozen up, perhaps due to a worn out air filter - my bad. He insisted that I call him back in the morning and let him know how it went. Following his advice, I shut everything down, set the fan from AUTO to ON but noticed the fan was rather quiet. An hour or so later, the fan became audible, and a few hours after that, I turned the AC back on - with a new filter in place - and everything has been fine. I guess the fan had literally frozen. An hour or so after shut-down, it thawed, and a few hours later had dried out. I didn't pay anything, but rather saved a tidy sum thanks to this customer-friendly approach. He could have taken a service call, replaced the fan, and charged me a bundle, but he didn't and wouldn't. It simply reinforces my very positive prior experience with Proctor's. If I have an AC problem, I will always call Proctor's.

Process went relatively smoothly until the electrician stepped through my ceiling. Proctors handled the repair of the ceiling and looks good as new!!
The mini-split works well. My bedroom faces directly south and tends to be about 7and deg; warmer than the rest of the house. Now that I have the new mini split (Mitsubishi) it is very comfortable.

Another company sent a rep that said the unit needed to be replaced. Actually, he just had never seen a unit like it before!
Proctor went out and cleaned it and repaired it promptly. He was even kind enough to say that some of the newer techs, like at the other company, just didn't have experience with older technology.
Scott Proctor was reliable, kind to the renters of the home, and skilled.

We have used Proctor's Air in the past and will use them again. They service our main central air conditioning system and furnace and have installed 3 mini split air units for us. They are prompt, courteous and the neatest service company we ever have at our home. Scott did all our installations and we are always so impressed with how much care he takes when installing and cleaning up the work site. On our last project, we had additional questions and Patty in the office went way above and beyond the scope of her job to get us the answers we needed. We will definitely use Proctor's again and recommend them to our friends.

Well they told me what time they were going to come out and they came on time. They were very polite. They told me that they wanted to look on the inside and on the outside of the A/C unit. Explained to me the problem and went to get to the parts to fix it. It was a temporary fix, he told me that eventually we will have to get a new unit.

They're a local, family-owned business. They've been reliable, responsive and have done a good job!

they were prompt and did an excellant job of installing the unit. the tech was extremely knowledgible and and professional. I would recommend this company without hesitation.

We use them all the time. They are very neat and prompt. The people that come here are professional.

Excellent

He and his co-worker were very professional, punctual, efficient and friendly. They preformed the work as requested and cleaned up the worksite afterward. The price was very competitive. It was a pleasure to see this kind of rare service in our modern society. He has any of my future AC/H needs.