Max-Air Heating & Air Conditioning Inc

We have two Amana HVAC units for our home. We have used Max-Air for over 10 years and they are excellent with their service, pricing, explanation of service and equipment operation, and cleanliness. They replaced our main unit after 15 years of operation and just this week we had our secondary unit after 20 years of operation replaced. YES, we stayed with Max-Air and Amana! Great service and great products. Everyone we work with at this company has been very professional. We highly recommend them.

There were several problems with their service. 1) They cancelled a service call with one hour notice. They did not call us with a rescheduled service date nor did they email us. The following Tuesday I called them and found they had rescheduled us for the following Thursday! 2) Thursday appointment, the guy did not have a mask and wanted entry. I insisted he mask up, and he said he did not think he even had one, but said he would check his truck. 5 minutes later and one phone call later by him, he came in wearing a mask. He did NOT check the heating gas like the prior service person from Max-Air, and said they did not usually do it....then he noticed our wi-fi thermostat had an inoperable touch screen. I said I'd have to go out to Lowes and get one and he offered to order one as they didn't have this model in stock. 3) We received call the new thermostat was in at the shop, they scheduled an appointment to install it, and the guy arrived - same situation, different installer, did not want to mask-up before entering the premises and made a phone call and hunted in truck after giving me guff. He installed the thermostat, and presented a bill which listed the thermostat at twice the price of Lowes, Home Depot, Walmart, or even Amazon. 4) after installation, we noticed the guy had not performed the setup "fully" and I had to call the shop. After several calls the manager called back, tried to guide me through setup, and he had the incorrect booklet information for the model he had sold me and couldn't guide me through the setup that had not been performed; then asked me to remove the thermostat from the wall and determine the dealer setup code from the back label, then tried to walk me through setup - again, not right info. This was also an older model of thermostat which has since been superseded by others, and I ended up doing the remainder of the setup myself once I had the dealer setup password from the back of the device, as even the shop manager could not correctly guide me through the steps. They explained their cost of the thermostat - higher than selling price at retail shops, and they could have made even more money by purchasing the thermostat from Lowes, Walmart, Home Depot, or Amazon!

Excellent service, prompt and courteous.

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Went great and as expected.

They're a good company. Dennis, the owner, is very honest and does what he says he's going to do. We've used them several times and have been pleased each and every time. They're always willing to go out of their way for you.

I started using Max Air last year. They are the most HONEST A.C.company I have ever used. They will be the only people I will call if needed in the future.

I had them price a new A/C unit and was shocked at how much higher priced they are than the competition.

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Bryce came out, I actually requested him, he is exceptional, he knows his stuff, and he knows customer service, and he did not try to sell me something I didn't need.

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It was excellent! I learned a lot about my system that I never knew, like tips to keep it clean by adding some vinegar water when I change my filter. He was very knowledgable and professional. I will definately be calling them to maintain my system.

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ennisI called about 8:15 AM to schedule a technician to get our A/C working as it was very humid. Christina was very professional and extremely nice over the phone. She put us on the schedule for the same day between 5:00 PM & 7:00 PM. I was happy with that time because usually when you call a service person especially HVAC/A/C I have had to wait up to (3) three days. Christina gave me the name of the technician that was to come to our house. I received a call from Bryce to say that he was on the other side of town, that the job he was on was taking longer than anticipated. He asked if it was OK if he could still come after he fixed the current issue. I said of course (these guys work long hours to ensure we are taken of). About 5 minutes later I received a call from the owner saying that he was coming right over and was on his way. He came he fixed the issue, he explained everything and was very knowledgeable, friendly, and professional. My husband had bought a capacitor early that day to replace but had wired it wrong. I was extremely pleased with the appropriate price that we were charged. Based on previous experience with other A/C companies I was expecting hundreds. It cost us $240 the last company that came out to install that same $25 part. I will call Max Air again and again when needed and I will recommend to all of my family and friends. Thank you, Christina, Bryce and Dennis for your sincere concern and professional knowledge.
Larry & Jo Ann

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