Hughes Relocation Services Inc

We paid $11,000 to avoid the pains of moving, yet because of the sloppy, dishonest and unprofessional nature of Hughes who doesn't even have the integrity to follow through on their commitment to make this right, this has been a nightmare. Do not, under any circumstances allow Hughes Relocation to be involved in your move- Whether independent or via United or Mayflower. Underestimated our load by thousands of pounds, lied as to the location of our items on multiple occasions, and we still have missing items! Never dealt with such a horrible company without any form of integrity- admitted they screwed up then nothing.

I got 3 different estimates from the local companies. They were all very competitive, but I decided to use Hughes Relocation. And I am very glad I did. They definitely know what they are doing. From the very first phone call, to the moment the truck left at delivery, everyone that was involved with my move went above and beyond. They were polite, careful, and respectful of my belongings. Everything was wrapped and packed perfectly. And there was not one scratch on anything. I would highly recommend this company. They really are the professionals!

Excellent. Reasonable, courteous, friendly, prompt.

Some of the workers for Hughes were conscientious and tried to be careful with our belongings, but others made no effort to protect anything.  There seemed to be no one in charge to maintain quality in the packing process, so many of our belongings arrived broken or damaged.  When the truck was being loaded, their aim was to stuff the truck as tightly as possible.  Consequently boxes on the bottom of the truck were crushed.  Some items were literally thrown onto the stack of boxes and crammed into tight spaces.  They were worried about speed more than care.  It was disgusting to watch the process, but it was repeated twice more when we weren't around to see it.  Any instructions we gave about how to treat certain furniture pieces were not passed on to the people who loaded the contents the second and third times.  We were appalled at the condition of some of our belongings.  Believe me, if you were packing, loading, and delivering your own goods, you would not do it like this.  There was no one around to see that it was done right, and consequently it was done carelessly.  We had to get three bids from different companies, and Hughes was the lowest so the company paying for the move chose them.  Don't even get estimates from Hughes.  The moving industry has adopted contracts that protect themselves from most of the damage they do, and it is extremely difficult to seek damages after the move.  A broker, in our case Hughes, secures the estimate for the van lines, but the broker then walks away and you are left with the movers who, quite frankly, don't give a s__t.

The man is very honest. He always tries to get you the best deal he can to rent the truck. If I tell him what I am going to haul he knows which is the best size truck to get.