HOME RESPIRATORY SOLUTIONS

Allowing for the July 4 holiday, I stopped by on Monday, July 8, to make sure everything was received and set up. I brought all the paperwork and documentation that I had. When we walked in, it appeared as if they has just moved in and there were patient files stacked everywhere. I introduced myself, told them I was a former customer of American Home Patient and that I had left AHP because I could not get my supplies ( filters, mask cushions, etc ) in a timely manner. I explained that it is critical that filters and such be replaced on one, three, or six month schedules, depending on the specific item to avoid performance and or health issues. I also explained that AHP was unable to do so despite my attempts to help them. It was so bad that CareCentrix suggested I call in for my own pre-authorizations in the week BEFORE I ordered so that when I did order, they had the authorization already faxed to them. Even after doing that, I still had to have CareCentrix intervene. I received my CPAP in November 2012 and with all the BS, it was the middle of June before I could get my scheduled 6 month replacement supplies. In 8 months, I was already behind 2. CareCentrix and I decided to try Home Respiratory Solutions. We waited for my 6 month supplies to get in, and tried to start the ball rolling with HRS so that I lost as little time possible. Home Respiratory Solutions had no idea who I was. No record. no nothing. That is, untill they checked the fax machine. Found the fax from July 2, they did. No problem, they said. They made copies of everything I had, said they would follow up with AHP and my doctor, and I should be able to order from them on their 800 number next month. I called in August to order supplies. Yeahrightsure. They don't know who I am nor can I get my supplies. I go to the local office, and they had forgotten to get some paperwork or another. Apologies and they give me supplies from the office stash with assurances that NEXT month, I should be able to order. OK. So......September 16, I call. By September 27, I still have no supplies, so I call again and am told they haven't gotten authorization. And it can take 7-10 days. I then call CareCentrix, have them fax the authorization immediately. ( CareCentrix doesn't understand why HRS doesn't have the auths because they were sent 3 month auth for my supplies LAST month. Whatever, we will fax them again ) And I still don't get them until October 2. Now it is November 12. I called in on October 30. I had CareCentrix fax the Auth again when I called. And I still don't have my supplies. I am going on 6 weeks, breathing for 8 hours a day through a filter that is supposed to be changed every 30 days. Using a cushion that is failing, and forcing air over my eyes and drying them out. Every month I am gaining time in a 30 day cycle, when I am allowed to get AND am getting my own authorizations done a week ahead of replacement schedules. I am thoroughly disgusted.