Hill's Van Service of Marion County

My husband and I have moved cross country several times, and have used several national van lines. We've always had good experiences and in fact, have never felt the need to buy the insurance. Since my husband's company was paying this time, we did buy insurance, and thank goodness! This was by far the worst move we've ever had. As anyone who's moved knows, it's the local agency and not which national van line you choose that matters. Hill's Mayflower failed to deliver on all counts. - the movers arrived late (this happens a lot, so NBD) - they sent 2 movers who were very green - one said this was his "first and last" move and another didn't know what a wardrobe was! - they took 10 hours (10:30 am to 8:30 pm) for a small 4 bedroom house and we had already sold about half the furniture because we were moving into a partially furnished house! We had done the same move only a year prior, from Nashville to Gainesville, and it took them 4 hours. The driver had to redo a bunch of stuff because their movers were so inexperienced. Because of this, we had to reschedule the cleaning people we had scheduled to do a move-out clean at 5 pm (movers were supposed to come at 8 am and we were sure they'd be done by 5. Not so much). I personally called Kristina, our move coordinator, at 3 pm to ask her to send additional help, and she said she would look into it but nothing happened. I spoke with JD, the owner, at 6 pm and still no help. - they couldn't fit everything on the truck. JD and the driver promised us that everything would fit even though it clearly looked like it wasn't going to, and then at 8 pm, they said they'd have to come back for the rest another day! I couldn't believe it. That's never happened to us, in 8 long distance moves. We're very fortunate that we didn't have to give the keys back to our landlord that night. - another van came the next day to get the rest and was shipped on a different truck. We had to do a week of storage in California because we weren't moving into our new house until 2 weeks later, and they assured us that both shipments would be delivered at our new house on the same day, since delivery was 2 weeks after pick-up. Nope. The second batch didn't come on our scheduled delivery date. I had to call Kristina (again) to get it scheduled, and she wasn't even aware that it hadn't come! Since we didn't know we were going to need 2 trucks (obviously), we hadn't separated our things into "crucial" and "not crucial", so this was very unfortunate. - there were a lot of damages. We had never had more than a few scratches before. Not this time. Probably because the movers were so inexperienced and didn't wrap and pack the furniture well, we had 5 furniture pieces that were damaged, including one (a large entertainment center) that couldn't be put back together at all. The restoration guy who came to evaluate the damages said he'd never seen a furniture piece broken so badly. We also had 3 missing boxes. If you've read this far and you're still considering using Hill's, I'm begging you not to. They were our cheapest estimate, but it was not worth the $900 we saved. Sometimes you get what you pay for :(