Hercules Fence Co Inc

Install started yesterday 7000.00 white vinyl fence about 8 panels in noticed alot of damaged posts and pieces brought it to crews attention and they said they would replace them . They decided to take up what they started and said they would be back this morning with a fresh pallet . After calls and texts I received an email stating they will not be back. Left holes in my house and holes and a mess in my yard. This business is horrible !!!!! Communication is non existent. I do NOT recommend

They were really nice. They did a great job. He explained to me exactly what he was going to do, he showed me many options, he walked my land with me, talked about my old fence and told me some things I could do that I was having problems with there that didn't make use of any money. So he is really personable, I thought they were extremely professional and I would use them again. But when I'm looking at the back of my fence I would have rather had them put a middle section in and then went evenly on each side instead they started it at the end of the whole panel and when they got to the right they cut that panel to fit. So if you're doing tile work or anything you usually start in the middle and then they go out from the outside, so when I look at my fence once side of it there's a panel which is so short and that drives me nuts but I don't think that's anything, maybe they could do a little bit better there but I don't really complain about it just because I was very happy with their service. He kept in touch with me, he got back with me on estimates immediately, he worked around my schedule, they came just like they said they were coming and they had a great clean up. They didn't leave a mess out there or anything and I love them. I would use them again. They did a really nice black aluminum fence around the pool and he knew like what pool standards. I asked him for a lot of other options that weren't going to be as expensive and he went through all of those with me and gave me prices on all of them and talked to me about it and everything. I really like him. My mum and my step father came back and they are very elderly and they made it a point to speak to them and everything, which that's a big deal to me. They are really personable.

Installers were supposed to come at 9:00 AM on Saturday morning, no one showed up or called.  Tried calling office but no one works on the weekends.  At 3:00 someone showed up and said they had issues at another property and didn't have our phone number to call us because the office is closed.  Started work at 3:30, left at 5:30, one pole installed, told us they would be back the next day and the fence would be finished.  Said they would be at the house at 8:00 next morning; showed up at 9:30 - one guy.  He had issues trying to find our boundary markers even tho we had a plot plan.  He called someone to bring him a metal detector.  That guy showed up at 11:30; started working at 12:00.  Original guy left at 2:00 and never returned; one guy installing our fence. Emailed Ryan, the owner of Hercules Fence, about our issues.  He responded that no one tells the boss anything and he would look into it.  Monday the installer showed up at 12:00 worked until 5:00.  Still no completed fence.  11:00 on Tuesday no one had shown up, tried calling the owner again but he was out.  Called again at 11:30.  Sent him an email at 12:00 indicating that they said it would take one day to get the fence up and if we don't have anyone at our house by 12:30 we will call the other fence company and have them finish it.  Installer showed up at 12:30 and finished the job at midnight.  Received reply to my email that he never said the fence would be installed in one day.  Okay, Ryan told us 2 days but the installers said one.  Then Ryan said that maybe it was the other fence company that said it could get done.  Not that it matters but the other fence company did a property in our subdivision the same size as ours and was done in one day.  It took Hercules Fence 4 days and lots of aggravation.

I went with Hercules Fence because of their longevity in this town, their reputation, and the quality of work.  I have come to find out that Hercules Fence subcontracts all their work out and the installer said they were overbooked and were working multiple jobs at the same time and not finishing them in a timely manner.

We would not recommend Hercules Fence for anything.

Price was average for this area. Work done on schedule and on time. Clean up was OK but some trash was left behind. A problem arose with the size of  the gate but it was taken care of without having to come back.

unknown

Okay

unknown

On August 26, 2014, wood fence replacement was scheduled on Septrember 15, 2014 with Ryan in writing. On September 15, the day of installation, no one showed. I called at 3:44PM and was told that no one would be here and we needed to reschedule installation for the next day. I declined and asked why no one from Hercules Fence called me to let me know that they would not show up and Ryan responded "I'm not going to talk about this" and hung up. Would NEVER use again and DO NOT RECOMMEND.

They came on time; they worked (even in the pouring rain); the job was completed to my satisfaction; they cleaned up after. I was very pleased. They were polite and professional. They completed the job very efficiently. I will use them again and recommend them to everyone.

"A+++" job.  We had quotes from  other companies, but Rusty was always immediate to respond and worked with us on
complying with our HOA.  His price was very fair--and less than anyone else.  From getting the go-ahead to job end was less than 3 days!! This wasn't any easy install, and they did a great job.
    We had already had the utilities spotted for another job, but Hercules Fence ordered a new mark-up anyway.   His crew chief Pete and his partner were always professional, always showed up on time, and worked continuously.
    Fast response, good work,  and the best price.  Why use anyone else?

Hercules Fence installed a board on board fence for us. We needed a privacy fence for pool area in backyard, as our older fence was in bad shape.

They came out and measured and call utilities to "flag" area of underground wires for them. They company was really busy, in about 2 weeks they came out on 3-31 to install settings for gate and posts. Came back next day and put on boards. The board-on board was done by hand ( they didn't use pre-made set). The workmen were nice, professional and absolutely detailed on every board they put in. The fence looks GREAT, and it is level, and every board is lined-up with each other.

We highly recommend them, and love our fence!

Great response from the onset. Price was great. Professional from the onset. Called to let us know when they would be here for install. We were very pleased.

Other companies gave me a quick estimate, but Hercules were the only ones that offered to contact power companies and flag off areas. They were here the next day and I was very happy with the results!