EDWARD A THORPE FLOOR COVERING

The work was subpar. The new wood purchased to match the existing floor was an inferior grade. Some areas of the newly laid floor are a patchwork of very short pieces of wood. There are large gaps between boards. When we expressed concern as the floor was being laid, Ed assured me that the gaps would be filled with wood putty and would not be noticeable. Not only are the gaps and wood putty are very noticeable, but putty was dropped in places, not cleaned up, and sealed over. There are also very rough areas where the wood was not adequately cleaned after sanding. Chips from the baseboard are also sealed over. The floor is very uneven and wavy in two areas and some boards have started to lift. Baseboard repair and shoe moulding was horrible with large gaps. Despite being told that shoe moulding would be sealed before being installed, it wasn't. Transition strips around window were laid seam over seam and the finish on the transition strip wood is damaged and waxy. We addressed these problems along the way and Ed assured us he would fix everything to our satisfaction. However, every time Ed came out things seemed to get worse. We finally decided to cut our losses and fix some things ourselves and hire out other things.